Troubleshooting - satmap active12 User Manual

21.

Troubleshooting

• If your unit fails to recognize a map card:
off the unit and remove the card. Switch the unit
on again and re-insert the card. Also be sure to
check you are on the latest version of software
(download available from our website).
• If your screen flickers: Wait 10 minutes or so
and it should stop. Some flickering is normal and
happens when using a strong power source such
as when using the supplied AA Lithium Energizers
(the most powerful AA batteries on the market).
• If water gets under the screen cover:
cover and gently wipe away the moisture with a
soft cloth. Any direct hand pressure may mark the
inner screen. (Refer to section 2.06 for more tips
on how to care for your unit).
• 'Snail trail' is not displaying: Make sure you have
a GPS lock and the trip log is recording
> Start). Check the snail trail is on by going to
MAP > POSITION INFO via centre press > Turn Trail
On. Here you can also adjust the size of the dots.
Software v3.0.9915
Switch • Software has been upgraded but is still showing
old version:
Ensure that Hibernate Timeout is
turned off (MAIN MENU > Settings > Advanced
Power Control > Hibernate
Power Off button and select
unit off. Switch the unit back on and check the
software has been installed by going to
MENU > Settings > About
• Unit is slow/freezing:
latest version of the software (download available
from our website). It is a good idea to reset the
Remove the
trip log, (TRIP LOG > Menu > Reset All)
up memory on your unit. Make sure you back
up any data beforehand. You can also reset all
the settings to the factory default
Settings > Default > Yes)
• For further assistance or additional queries please
(TRIP LOG
contact our technical department on
GPS
873 0101. Please also check our FAQs on
www.satmap.com.
Timeout). Press the
Yes to switch the
MAIN
.
Make sure you have the
as it uses
(MAIN MENU >
.
+44 (0)845
98
© Satmap Systems Ltd 2015