AT&T TL92328 User Manual page 89

Appendix D
Troubleshooting
System does
not respond
to remote
commands.
System does
not record
message.
Outgoing
announcement is
not clear.
Common cure
for electronic
equipment.
• Make sure to enter your remote access code correctly
(page 60).
• Make sure you are calling from a touch-tone phone.
When you dial a number, you should hear tones. If you
hear clicks, the phone is not a touch-tone telephone and
cannot activate the answering system.
• The answering system may not detect the remote access
code while your announcement is playing. Try waiting
until the announcement is over before entering
the code.
• There may be interference on the phone line you are
using. Press dial pad keys firmly.
• Make sure the answering system is on (page 55).
• Make sure the memory of the answering system is
not full.
• When you record your announcement, make sure you
speak in a normal tone of voice, about nine inches from
the telephone base.
• Make sure there is no background noise (TV, music, etc.)
while recording.
If the unit does not seem to be responding normally, try
putting the cordless handset in the telephone base or
charger. If it does not seem to respond, do the following (in
the order listed):
• Disconnect the power to the telephone base.
• Disconnect the cordless handset battery, and spare
battery, if applicable.
• Wait a few minutes.
• Connect power to the telephone base.
• Re-install the battery, and place the cordless handset
into the telephone base.
• Wait for the cordless handset to re-establish its
connection with the telephone base. Allow up to one
minute for this to take place.
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