AT&T SL82218 User Manual page 84

Appendix K
Troubleshooting
Outgoing
announcement is
not clear.
I subscribe to a
nontraditional
telephone
service that uses
my computer
to establish
connections, and
my telephone
doesn't work.
Common cure
for electronic
equipment.
• When you record your announcement, make sure you
speak in a normal tone of voice, about nine inches from
the telephone base.
• Make sure there is no background noise (TV, music, etc.)
while recording.
• Make sure your computer is powered on.
• Make sure your Internet connection is working properly.
• Make sure that the software is installed and running for
your nontraditional telephone service.
• Make sure to plug your USB telephone adapter into a
dedicated USB port on your computer. Do not plug into a
multiple port USB hub (USB splitter) that is not powered.
• In a few rare instances, the USB port on your computer
may not have enough power. In these instances, try
using a USB hub with its own external power supply.
• If you are using a firewall, it may prevent access to your
nontraditional telephone service provider. Contact your
service provider for more information.
If the unit does not seem to be responding normally, try
putting the cordless handset in the telephone base or
charger. If it does not seem to respond, do the following (in
the order listed):
• Disconnect the power to the telephone base.
• Disconnect the cordless handset battery, and spare
battery, if applicable.
• Wait a few minutes.
• Connect power to the telephone base.
• Completely remove the battery. Replace the battery and
place the cordless handset into the telephone base.
• Wait for the cordless handset to reestablish its
connection with the telephone base. Allow up to one
minute for this to take place.
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