Related Manuals for Black Box AC1059A
Summary of Contents for Black Box AC1059A
- Page 1 © Copyright 2007. Black Box Corporation. All rights reserved. 1000 Park Drive • Lawrence, PA 15055-1018 • 724-746-5500 • Fax 724-746-0746...
- Page 2 Order toll-free in the U.S.: Call 877-877-BBOX (outside U.S. call 724-746-5500) FREE technical support 24 hours a day, 7 days a week: Call 724-746-5500 or fax 724-746-0746 SUPPORT Mailing address: Black Box Corporation, 1000 Park Drive, Lawrence, PA 15055-1018 INFORMATION Web site: www.blackbox.com • E-mail: info@blackbox.com...
- Page 4 FCC AND IC RFI STATEMENTS FEDERAL COMMUNICATIONS COMMISSION and INDUSTRY CANADA RADIO FREQUENCY INTERFERENCE STATEMENTS Class B Digital Device. This equipment has been tested and found to comply with the limits for a Class B computing device pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
- Page 5 REMOTE VIDEO SYSTEM IP NORMAS OFICIALES MEXICANAS (NOM) ELECTRICAL SAFETY STATEMENT INSTRUCCIONES DE SEGURIDAD 1. Todas las instrucciones de seguridad y operación deberán ser leídas antes de que el aparato eléctrico sea operado. 2. Las instrucciones de seguridad y operación deberán ser guardadas para referencia futura. 3.
- Page 6 NOM STATEMENT 18. Servicio por personal calificado deberá ser provisto cuando: A: El cable de poder o el contacto ha sido dañado; u B: Objectos han caído o líquido ha sido derramado dentro del aparato; o C: El aparato ha sido expuesto a la lluvia; o D: El aparato parece no operar normalmente o muestra un cambio en su desempeño;...
- Page 7 TRADEMARKS USED IN THIS MANUAL Macintosh is a registered trademark of Apple Computer, Inc. BLACK BOX and the Double Diamond logo are registered trademarks of BB Technologies, Inc. IBM is a registered trademark of International Business Machines Corporation. Linux is a registered trademark of Linus Torvalds.
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Page 8: Important Safety Information
IMPORTANT SAFETY INFORMATION Important Safety Information This device complies with the safety requirements standards listed below: • UL ® 1950, third edition • CSA No. 950 Take the following precautions to avoid contact with electrical current: • Never install electrical wiring during an electrical storm. •... -
Page 9: Table Of Contents
REMOTE VIDEO SYSTEM IP Contents Chapter Page 1. Specifications .................................8 2. Overview .................................9 Introduction..............................9 What’s Included ............................10 Hardware Description ..........................10 2.3.1 Front Panel ...........................10 2.3.2 Back Panel ............................12 Remote Video System IP Configuration Examples.................12 2.4.1 Point-of-Sale Stations ........................13 2.4.2 Restaurant Ordering Stations......................14 2.4.3 Other Industry Applications......................16 3. -
Page 10: Chapter Page
Backup/Restore Device Configurations..................60 6.1.3 Update Firmware and Boot/POST Code...................61 6.1.4 Restore Device Configuration to Factory Defaults ..............62 6.1.5 Display System Information......................64 6.1.6 Reboot the Device ........................65 Administration from the Command-Line Interface ................66 7. Troubleshooting..............................67 Calling Black Box............................67 Shipping and Packaging ...........................67... -
Page 11: Specifications
Temperature Tolerance: 32 to 131°F (0 to 55°C) Relative Humidity: Up to 95%, noncondensing Power: AC1059A: 115 VAC, 60 Hz, external; AC1059A-E: 230 VAC, 50 Hz, external Size: 1"H x 7.2"W x 4.4"D (2.5 x 18.3 x 11.2 cm) Weight: 0.6 lb. (0.3 kg) -
Page 12: Overview
CHAPTER 2: Overview 2. Overview 2.1 Introduction With the Remote Video System IP (RVS), you can place one or more video displays at remote locations and control the displays from a centrally-located CPU. For example, in a retail environment, you might have an RVS at each cash register (or user station) connected via a network to the CPU. -
Page 13: What's Included
REMOTE VIDEO SYSTEM IP 2.2 What’s Included Your package should include the following items. If anything is missing or damaged, please contact Black Box Technical Support. • Remote Video System IP • Software and documentation CD-ROM • Terminal block • AC power supply 2.3 Hardware Description... - Page 14 CHAPTER 2: Overview Table 2-1. Front-panel indicators, connectors, and user controls. Number Component Color Description ➀ System Status LED Solid red Hardware is initializing. 1-1-1 blinking green Firmware is initializing. 1-5-1 blinking green Device configuration has been restored to its factory defaults. Other blinking green Contact Tech Support.
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Page 15: Back Panel
REMOTE VIDEO SYSTEM IP 2.3.2 B ANEL The Remote Video System IP’s back panel is shown in Figure 2-2. Its labeled components are described in Table 2-2. ➇ ➀ ➁ ➄ ➅ ➆ ➂ ➃ Figure 2-2. Back panel. Table 2-2. Back-panel indicators, connectors, and user controls. Number Component Color... -
Page 16: Point-Of-Sale Stations
Remote Video System IP allows the business to remove PCs from the point-of-sale stations and have them in the back office instead. Server RealPort, VNC software drivers USB, serial, or VGA Ethernet LAN TCP/IP 10/100 Ethernet Remote Video System IP (AC1059A) USB, serial, or VGA Serial Serial Bar-code Credit card Receipt scanner reader... -
Page 17: Restaurant Ordering Stations
REMOTE VIDEO SYSTEM IP 2.4.2 R ESTAURANT RDERING TATIONS Use the Remote Video System IP for terminal emulation at restaurant ordering stations. Serial Configuration Figure 2-4 shows the Remote Video System IP in a serial configuration. In this example, the Remote Video System IP serves as a drop-in replacement for an existing kitchen display terminal. - Page 18 CHAPTER 2: Overview Ethernet Configuration Figure 2-5 shows Remote Video System IP in an Ethernet configuration. In this environment, the server application drives the remote displays through an Ethernet connection. The display data is sent in the VT200 data stream format. Instead of communicating with a serial communications port, the server application now communicates with a virtual communications port—both of these ports appear identical to the server application so no modifications are required to the server application.
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Page 19: Other Industry Applications
REMOTE VIDEO SYSTEM IP 2.4.3 O THER NDUSTRY PPLICATIONS Other applications for the Remote Video System IP include: • Banking: Place teller display stations in the bank’s customer area, and secure the server driving the teller stations in a back office. •... -
Page 20: Hardware Installation
CHAPTER 3: Hardware Installation 3. Hardware Installation Your package should include the items listed in Section 2.2. You will also need an Ethernet cable, a serial cable, and a VGA cable. First, you will install the necessary cables and power supply. Then, refer to Chapter 4 to install and configure the Remote Video System IP’s software. -
Page 21: Configuring Devices
REMOTE VIDEO SYSTEM IP 4. Configuring Devices To install and configure the RVS’s software, you will first need to assign an IP address to the device (see Section 4.1). Then configure the RVS in one of three ways: via the Setup Wizard (Section 4.2), the Web user interface (Section 4.3), or the Command-Line Interface (Section 4.4). -
Page 22: Configuring The Ip Address Using Dhcp
CHAPTER 4: Configuring Devices 4.1.2 C IP A DHCP ONFIGURING THE DDRESS SING You can also configure an IP address using DHCP. Prerequisite Make sure your installation meets the following requirements: • Configure the Remote Video System IP as a DHCP client. Since this is the default configuration, this will be the case unless you’ve changed the configuration. -
Page 23: Configuration Through The Rvs Device Setup Wizard
REMOTE VIDEO SYSTEM IP 4.2 Configuration Through the RVS Device Setup Wizard The RVS Device Setup Wizard discovers your Remote Video System IP on the network, configures basic network settings, configures the Remote Video System IP for use as a terminal emulator or for remote access, and, as needed, installs RealPort and VNC server software on your PC or server. -
Page 24: Discover The Device
CHAPTER 4: Configuring Devices 4.2.1 D ISCOVER THE EVICE The RVS Device Setup Wizard’s Discover Device screen (see Figure 4-2) displays a list of RVS devices that the wizard has discovered on the network. Double-click on the Remote Video System IP you want to configure, then press Next. -
Page 25: Configure Network Settings
REMOTE VIDEO SYSTEM IP 4.2.2 C ONFIGURE ETWORK ETTINGS On the Configure Network Settings screen (Figure 4-3), specify how the IP address settings are established for your Remote Video System IP. To automatically obtain the IP settings, click on Obtain IP settings automatically using DHCP. -
Page 26: Configure Remote Video System Ip Settings
CHAPTER 4: Configuring Devices 4.2.3 C IP S ONFIGURE EMOTE IDEO YSTEM ETTINGS From the drop-down Device Setup menu on the Configure RVS Display Settings screen (Figure 4-4), choose whether you want to use the Remote Video System IP as a terminal emulator or for remote access. To use the default configuration settings, check the box next to Use default configuration settings for this mode of operation, then press Next. - Page 27 REMOTE VIDEO SYSTEM IP Configure Remote Video System IP for Terminal Emulation To configure your Remote Video System IP for terminal emulation, use the default value Terminal Emulator in the drop-down Device Setup menu (see Figure 4-5) for the Device Setup option, or specify your own settings. The default settings are 9600 bits per second, 8 data bits, no parity, and 1 stop bit, with software flow control.
- Page 28 CHAPTER 4: Configuring Devices Figure 4-6. Configure RVS for Terminal Emulation screen using custom settings. The Host Connection setting drop-down menu (options are either Serial Port 1 or Serial Port 2) can be seen in Figure 4-6. From this menu, choose the serial port that you want to use for the host connection. You can set the baud rate, data bits, parity, stop bits, and flow control settings for this port via the drop-down menus in Figure 4-6.
- Page 29 REMOTE VIDEO SYSTEM IP Configure Serial Settings When you press Next in Figure 4-6, the Configure Serial Settings screen appears (see Figure 4-7). On this screen, using the drop-down menus, you can specify the communications parameters for the Host Connection serial port that you selected in Figure 4-6.
- Page 30 CHAPTER 4: Configuring Devices To configure your Remote Video System IP for remote access (also known as a thin client configuration), choose Remote Access from the Device Setup drop-down menu in Figure 4-8. Figure 4-8. Configure the RVS for remote access. Uncheck the box next to Use default configuration settings for this mode of operation, and several remote access settings will appear.
- Page 31 REMOTE VIDEO SYSTEM IP Figure 4-9. Install the VNC Software screen. Type in these settings as follows and check the box next to Install the VNC Server software: • VNC server: Specify the IP address for the VNC server to connect to. •...
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Page 32: Install Realport And Specify A Device Description
CHAPTER 4: Configuring Devices If you already have another version of UltraVNC on your system, you need to uninstall it first and then reboot. The reboot is critical to the server’s operation and performance. After rebooting, install the UltraVNC from the software and documentation CD, then reboot again. Failure to follow this sequence correctly can result in the driver not being installed properly and will affect performance. -
Page 33: Verify Configuration Settings
REMOTE VIDEO SYSTEM IP Install RealPort Software RealPort software must be installed and configured on each PC that will use the RealPort ports on the Remote Video System IP. This RealPort software is available on the software and documentation CD. You can load it from the RVS Device Setup Wizard. -
Page 34: Save Settings
CHAPTER 4: Configuring Devices 4.2.6 S ETTINGS When you click Next, the Save Settings page (Figure 4-12) is displayed while the configuration settings are uploaded to the Remote Video System IP. Other messages and wizards may be displayed during this step. Click OK on the message boxes and Next on the wizard screens to continue the installation process. -
Page 35: Completing The Wizard
REMOTE VIDEO SYSTEM IP 4.2.7 C OMPLETING THE IZARD When the configuration settings have been uploaded to the Remote Video System IP, a finish screen appears (Figure 4-13). There are several options for what to do next, including registering the Remote Video System IP and opening other device interfaces to further configure the Remote Video System IP, such as the Web user interface described in Section 4.3 or the command-line interface described in Section 4.4. -
Page 36: Configuration Through The Web User Interface
CHAPTER 4: Configuring Devices 4.3 Configuration Through the Web User Interface This section describes using the Web user interface to configure your Remote Video System IP. We recommend that you use this interface if the RVS Device Setup Wizard is unavailable, if your application requires specific alterations not accessible on the Wizard, or if you wish to modify the device configuration from the values that were setup through the RVS Device Setup Wizard. - Page 37 REMOTE VIDEO SYSTEM IP 2. Locate the device in the list of devices and double-click on it, or select the device from the list and select Open web interface in the Device Tasks list. Figure 4-14. Opening the Web interface. 3.
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Page 38: Organization Of The Web Interface
CHAPTER 4: Configuring Devices 4.3.2 O RGANIZATION OF THE NTERFACE When you open the Web user interface, the Home page appears (see Figure 4-15). Figure 4-15. The Web interface’s Home page. The Home Page The Home page’s left side has a menu for configuration, management, and administration tasks, and an option to log out of the Web user interface. -
Page 39: Change The Ip Address
REMOTE VIDEO SYSTEM IP The Terminal Summary section displays the current terminal emulator settings (terminal emulator, host connection, keyboard connection, and display size for the Remote Video System IP. These settings are described in Section 4.3.4. The Remote Access (VNC) Summary displays the current remote-access settings for the Remote Video System IP (VNC connection and Connect to VNC server), using the Virtual Network Computing (VNC) protocol. -
Page 40: Configure Terminal Emulator Settings
CHAPTER 4: Configuring Devices 5. Enter an IP address (and other network-related parameters), then click Apply to save the configuration. 4.3.4 C ONFIGURE ERMINAL MULATOR ETTINGS The Remote Video System IP can emulate a terminal connected to a host PC or server over a serial line or the network. - Page 41 REMOTE VIDEO SYSTEM IP Host Connection Specifies how the terminal emulator connects to a host application, and how it reads input from the host. The terminal emulator reads input from a host application and displays it on the screen. Input can be read over one of the two serial ports on the Remote Video System IP, or over the network using RealPort.
- Page 42 CHAPTER 4: Configuring Devices Advanced Terminal Settings The Advanced Terminal Settings page is for setting detailed handling of characters and text for the terminal emulator. To get to this screen, click on Terminal in the Configuration menu. Figure 4-17. Terminal Configuration screen, advanced terminal settings. Advanced Terminal Emulation settings include: Implicit Carriage Return (CR) for every Line Feed (LF) Most servers send two control characters (CR and LF) to start a new line of the screen.
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Page 43: Configure Remote Access Settings
REMOTE VIDEO SYSTEM IP Character Set During a session, the terminal emulator receives a stream of 8-bit bytes from the server. In order to display them on the screen, it needs to know the character set in which to interpret these streams of bytes. There are several character sets from which to choose. - Page 44 CHAPTER 4: Configuring Devices Figure 4-18. Remote Access Configuration screen. Configuration settings on this page include: Connect to a VNC server Check this box to enable the connection to a remote computer’s VNC server. Uncheck it to disable. VNC Server Type in the IP address of the VNC server to connect to.
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Page 45: Configure Video Settings
REMOTE VIDEO SYSTEM IP Share the VNC server desktop with other clients Check this box to share the VNC server desktop with other clients. If this setting is enabled, other VNC clients can connect to the VNC server while your Remote Video System IP is connected. Local (fast) mouse cursor Check this box to enable local mouse cursor handling. -
Page 46: Configure Network Communications
CHAPTER 4: Configuring Devices 4.3.7 C ONFIGURE ETWORK OMMUNICATIONS The Network configuration pages include the following: • IP Settings: Allow you to change the IP address. • Network Services: Allow you to enable and disable access to various network services such as ADDP, RealPort, Encrypted RealPort, Telnet™, HTTP/HTTPS, VNC Client Listen Daemon, VNC Server, etc. - Page 47 REMOTE VIDEO SYSTEM IP Network Services that Can Be Enabled or Disabled Network services that can be enabled or disabled include: • ARDP: This service controls use of Advanced RVS Device Discovery Protocol. If it is disabled, you can no longer use the RVS Device Setup Wizard, or RVS Device Discovery utility to locate the device.
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Page 48: Configure Serial Ports
CHAPTER 4: Configuring Devices 4.3.8 C ONFIGURE ERIAL ORTS Use the Serial Port Configuration page to establish a port profile for the serial port of the Remote Video System IP. The Serial Port Configuration page includes the following information: • The serial port’s currently selected port profile. •... - Page 49 REMOTE VIDEO SYSTEM IP When using RealPort (COM port redirection) or RFC 2217, these settings are supplied by applications running on the PC or server, and the default values on your Remote Video System IP device do not need to be changed.
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Page 50: Configure System Settings
CHAPTER 4: Configuring Devices - Send after the following number of bytes: Send the data after the specified number of bytes has been received on the serial port. This can be 1 to 65,535 bytes. • Close connection after the following number of idle seconds: Enable to close an idle connection. Use the Timeout field to enter the number of seconds that the connection will be idle before it is closed. -
Page 51: Configure Security Features
REMOTE VIDEO SYSTEM IP • At the bottom of the page are checkboxes for the SNMP traps that can be used: authentication failure, login, cold start, and link up traps. 4.3.10 C ONFIGURE ECURITY EATURES On the security page, you can specify the authentication information required for logging on to the RVS device. -
Page 52: Batch Capabilities For Configuring Multiple Devices
CHAPTER 4: Configuring Devices • “set serial ?” displays the syntax and options for the “set serial” command. • “help set serial” displays the syntax and options for the “set serial” command. Commands used to configure RVS devices are listed in Table 4-3. Table 4-3. -
Page 53: Monitoring Devices
REMOTE VIDEO SYSTEM IP 5. Monitoring Devices 5.1 About Monitoring You can monitor port, device, system, and network activities for Remote Video System IP. Changes in data flow may indicate problems or activities that may require immediate attention. 5.2 Monitoring Capabilities from the Web User Interface YSTEM NFORMATION The System Information page (found under Administration on the Web user interface home page) displays... - Page 54 CHAPTER 5: Monitoring Devices Information on this page includes: Model The Remote Video System IP. MAC Address A unique network identifier. All network devices must have their own unique MAC address. The MAC address is on a sticker on your Remote Video System IP. The number is displayed as 12 hexadecimal digits, usually starting with 00:40:9D.
- Page 55 REMOTE VIDEO SYSTEM IP Serial Port Information The System Information Serial page lists the serial ports that are configured for your Remote Video System IP. Click on a port to view more detailed serial port information. Figure 5-2. System Information, Serial Port screen. The example shows how serial port information is displayed if the host has RealPort installed and is using the Ethernet connection for sending serial data.
- Page 56 CHAPTER 5: Monitoring Devices The Serial Port Diagnostics page provides details to help troubleshoot serial communication problems. To get to this page, click on the port number in Figure 5-3. Figure 5-4. Serial Port Diagnostics screen. Configuration The Configuration section includes the electrical interface (Port Type) and basic serial settings. Signals The serial port signals are green when asserted (on) and gray when not asserted (off).
- Page 57 REMOTE VIDEO SYSTEM IP • OFC: Output Flow Control. This signal indicates that flow control is enabled on the serial port connection’s remote side, and that the RVS device should stop sending data. Serial Statistics The Statistics section includes data counters and error tracking to help you determine the data’s quality that is being sent or received.
- Page 58 CHAPTER 5: Monitoring Devices Network Statistics Use the Network Statistics information to view more detailed network statistics that may help troubleshoot network communication problems. The screen displays the statistics gathered since you last rebooted the unit. Figure 5-5. Network Statistics screen.
- Page 59 REMOTE VIDEO SYSTEM IP Network statistics descriptions follow. If any error counter is accumulating at an unexpected rate for that type of counter, you may have a problem with your Remote Video System IP. IP Statistics Datagrams Received: Number of datagrams received. Datagrams Forwarded: Number of datagrams forwarded.
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Page 60: Monitoring Capabilities From Snmp
CHAPTER 5: Monitoring Devices No Ports: Number of received datagrams that were discarded because the specified port was invalid. Bytes Received: Number of bytes received. Bytes Sent: Number of bytes sent. ICMP Statistics Messages Received: Number of messages received. Bad Messages Received: Number of received messages with errors. Destination Unreachable Messages Received: Number of destination unreachable messages received. - Page 61 REMOTE VIDEO SYSTEM IP - Device statistics. The “info device” command displays product, MAC address, boot, POST and firmware versions, memory usage, utilization, and uptime. - Ethernet statistics. The “info ethernet” command displays statistics for the Ethernet interface including the number of bytes and packets sent and received, the number of incoming and outgoing bytes that were discarded or that contained errors, the number of Rx overruns, the number of times the transmitter has been reset, and the number of incoming bytes when the protocol was unknown.
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Page 62: Administering Devices
CHAPTER 6: Administering Devices 6. Administering Devices 6.1 Administration from the Web User Interface 6.1.1 F ANAGEMENT On the File Management page, you can upload files to the Remote Video System IP such as custom HTML files or a custom JPEG image. For example, to customize the Web user interface for your Remote Video System IP, upload a different logo file or splash screen. -
Page 63: Backup/Restore Device Configurations
REMOTE VIDEO SYSTEM IP Some guidelines and characteristics about the custom splash screen image: • The image will be centered on the screen. • If the image is too big for your configured resolution, it will be clipped. • The file must be named “splash.jpg.” •... -
Page 64: Update Firmware And Boot/Post Code
CHAPTER 6: Administering Devices Figure 6-2. Backup/Restore screen. 4. Choose the appropriate option (Backup or Restore) and select your file. 6.1.3 U /POST C PDATE IRMWARE AND The following procedure shows how to update the Remote Video System IP firmware and/or boot/POST code from a file on your PC. -
Page 65: Restore Device Configuration To Factory Defaults
REMOTE VIDEO SYSTEM IP Figure 6-3. Update Firmware screen. 4. Enter the name of the firmware or POST file in the Select Firmware box, or click Browse to locate and select the firmware or POST file. 5. Click Update. CAUTION DO NOT close your browser until the update is complete and you have been prompted to reboot. - Page 66 CHAPTER 6: Administering Devices Restore the Configuration from the Web User Interface 1. Open a Web browser and enter the Remote Video System IP’s IP address in the URL window. 2. If security is enabled for the device, a login prompt appears. Type in the device’s user name and password. If you do not know the user name and password, contact the system administrator who initially set up the device.
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Page 67: Display System Information
REMOTE VIDEO SYSTEM IP 6.1.5 D ISPLAY YSTEM NFORMATION Display system information gives your Remote Video System IP’s model, MAC address, firmware version, boot version, and POST version. You can also check your memory available: total, used, and free. It also tracks CPU percent utilization and the uptime. -
Page 68: Reboot The Device
CHAPTER 6: Administering Devices 6.1.6 R EBOOT THE EVICE Some changes require you to save the changes and reboot the Remote Video System IP Display. 1. Choose Reboot from the main menu. Figure 6-6. Main menu, Reboot selected. 2. On the Reboot page, click the Reboot button. Wait approximately 1 minute for the reboot to finish. NOTE As needed, you can enable and disable access to various network services (such as ADDP, RealPort, SNMP, and Telnet). -
Page 69: Administration From The Command-Line Interface
REMOTE VIDEO SYSTEM IP 6.2 Administration from the Command-Line Interface You can perform the Remote Video System IP’s administrative tasks from the command line. The following table summarizes device-administration tasks and the commands used to perform them. Table 6-1. Administration commands. Administrative Task Command Backup/restore a configuration from a... -
Page 70: Troubleshooting
• Package it carefully. We recommend that you use the original container. • If you are shipping the Remote Video System IP for repair, make sure you include everything that came in the original package. Before you ship, contact Black Box to get a Return Authorization (RA) number.