Getting Information By Fax; Getting Help And Service; Using The Documentation And Diagnostic Programs; Calling For Service - IBM eServer 232 xSeries User Reference Manual

You also can order publications through the IBM Publications Ordering System at
http://www.elink.ibmlink.ibm.com/public/applications/publications/cgibin/pbi.cgi.

Getting information by fax

If you have a touch-tone telephone and access to a fax machine, in the U.S. and Can-
ada, you can receive, by fax, marketing and technical information on many topics,
including hardware, operating systems, and local area networks (LANs).
You can call the IBM Automated Fax System 24 hours a day, 7 days a week. Follow
the recorded instructions, and the requested information will be sent to your fax
machine. In the U.S. and Canada, to access the IBM Automated Fax System, call 1-
800-426-3395.

Getting help and service

If you have a problem with your server product you will find a wide variety of sources
available to help you.

Using the documentation and diagnostic programs

Many problems can be solved without outside assistance. If you experience a problem
with your server product, the first place to start is the troubleshooting information in
your IBM documentation. If you suspect a software problem, see the documentation,
including README files and online help, that comes with the operating system or
application program.
Most IBM server products come with a set of diagnostic programs that you can use to
help you identify hardware problems. See the troubleshooting information in your IBM
documentation for instructions on using the diagnostic programs.
The troubleshooting information or the diagnostic programs might tell you that you
need additional or updated device drivers or other software. IBM maintains pages on
the World Wide Web where you can get the latest technical information and download
device drivers and updates. To access these pages, go to http://www.ibm.com/pc/sup-
port/ and follow the instructions.

Calling for service

If you have tried to correct the problem yourself and still need help, during the war-
ranty period, you can get help and information by telephone through the IBM Help-
Center®. The following services are available during the warranty period:
•
•
•
The following items are not covered:
•
•
•
•
Problem determination - Trained personnel are available to assist you with
determining if you have a hardware problem and deciding what action is
necessary to fix the problem.
IBM hardware repair - If the problem is determined to be caused by IBM
hardware under warranty, trained service personnel are available to provide the
applicable level of service.
Engineering Change management - Occasionally, there might be changes that
are required after a product has been sold. IBM or your reseller, if authorized by
IBM, will make selected Engineering Changes (ECs) available that apply to your
hardware.
Replacement or use of non-IBM parts or nonwarranted IBM parts. All warranted
parts contain a 7-character identification in the format IBM FRU XXXXXXX.
Identification of software problem sources.
Configuration of BIOS as part of an installation or upgrade.
Changes, modifications, or upgrades to device drivers.
Chapter 6. Solving Problems
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