Using Electronic Support Services; Getting Information By Fax; Getting Help Online - IBM eServer 135 xSeries User Reference Manual

products. You also can access online support forums, which are community sites
monitored by IBM support staff.
For information about specific Personal Computer products, visit the following pages:
http://www.ibm.com/pc/us/intellistation
http://www.ibm.com/pc/us/ibmpc
http://www.ibm.com/eserver/xseries
http://www.ibm.com/pc/us/thinkpad
http://www.ibm.com/pc/us/accessories
http://www.direct.ibm.com/content/home/en_US/aptiva
You can select a country-specific Web site from these pages.

Using electronic support services

If you have a modem, you can get help from several popular services. Online
information services provide assistance through question-and-answer message areas,
live chat rooms, searchable databases, and more.
Technical information is available on a wide range of topics, such as:
• Hardware setup and configuration
• Preinstalled software
• Windows, OS/2, and DOS
• Networking
• Communications
• Multimedia
In addition, the latest device driver updates are available.
Commercial online services, such as America Online (AOL), contain information
about IBM products. (For AOL, use the keyword IBM.)

Getting information by fax

If you have a touch-tone telephone and access to a fax machine, in the U.S. and
Canada you can receive by fax marketing and technical information on many topics,
including hardware, operating systems, and local area networks (LANs). You can call
the IBM Automated Fax System 24 hours a day, 7 days a week. Follow the recorded
instructions, and the requested information will be sent to your fax machine.
In the U.S. and Canada, to access the IBM Automated Fax System, call 1-800-426-3395.

Getting help online

Online Housecall is a remote communication tool that allows an IBM technical-
support representative to access your PC by modem. Many problems can be remotely
diagnosed and corrected quickly and easily. In addition to a modem, a remote-access
application program is required. This service is not available for servers. There might
be a charge for this service, depending on the request.
Chapter 6. Solving Problems
103