Panasonic KX-TGP500 User Manual
  1. Manuals
  2. Brands
  3. Panasonic Manuals
  4. Cordless Telephone
  5. KX-TGP500
  6. User manual

Panasonic KX-TGP500 User Manual

Sip cordless phone
Hide thumbs Also See for KX-TGP500:
Table of Contents

Advertisement

Quick Links

Download this manual See also: Administrator's Manual, Admin Manual
Model shown is KX-TGP500.
Model shown is KX-TGP550.
Thank you for purchasing a Panasonic product.
You can configure some of the features of this unit through the Web user interface. See
"Programming through the Web user interface", page 41.
Please read this guide before using the unit and save it for future reference.
SIP Cordless Phone
KX-TGP500
Model No.
KX-TGP550
Model No.
Document Version: 2012-08
User Guide
B08
T08

Advertisement

Table of Contents
loading

Related Manuals for Panasonic KX-TGP500

Summary of Contents for Panasonic KX-TGP500

  • Page 1 Model No. Model shown is KX-TGP500. Model shown is KX-TGP550. Thank you for purchasing a Panasonic product. You can configure some of the features of this unit through the Web user interface. See “Programming through the Web user interface”, page 41.

  • Page 2: Table Of Contents

    Table of Contents Introduction Transferring calls to an outside party ..19 Conference calls......20 About this guide .
  • Page 3 Table of Contents Programming through the Web User Interface Programming through the Web user interface . 41 Registering a Unit Registering a unit ..... . . 42 Special Features Using Caller ID service .

  • Page 4: About This Guide

    Introduction About this guide This guide explains how to operate and customise KX-TGP500/KX-TGP550. Please be sure your network is configured for KX-TGP500/KX-TGP550. Contact your administrator about the network settings and available features. Model composition ■ KX-TGP500 series ■ KX-TGP550 series...

  • Page 5: Emergency Calls

    All lines including unassigned lines are available for emergency calls if the phone numbers are configured in the Web user interface. Availability depends on your phone system. Contact your administrator for further information. Additional/replacement accessories Please contact your nearest Panasonic dealer for sales information. Accessory item Model number Rechargeable...

  • Page 6: Important Information

    Important Information Information on Disposal in other Countries outside the European Union These symbols are only valid in the European Union. If you wish to discard these items, please contact your local authorities or dealer and ask for the correct method of disposal. Document Version 2012-08...

  • Page 7: Getting Started

    (page 11). Controls (Base unit) LINE KX-TGP500 A Charge indicator Ringer indicator Message indicator B Speaker...
  • Page 8 Getting started pre-recorded announcement, for example. KX-TGP550 Repeat as needed to create longer pauses. *2 Your phone system needs to support voice mail. Contact your administrator for further information. Navigator key/volume key {<} {>} ■ Scrolling through lists or items By pressing this key ({^}, {V}, {<}, or {>}) repeatedly, you can scroll through (up, down, left, or right) various lists or items.

  • Page 9: Understanding The Indicators On The Base Unit

    10 seconds. Flashing L The base unit is registering a handset. Flashing L The base unit is paging handsets. (KX-TGP500 only) rapidly Amber L The base unit’s IP address may conflict with the IP addresses of other devices on your local network. Contact your administrator for further information.

  • Page 10: Display

    Getting started Item Meaning Handset status indicators Handset 1 is in use. “1”-“6”: Handset Available for: KX-TGP550 “0”: Base unit (KX-TGP550 only) The handset status indicators on the base unit The shared line is in use (page show the status of each handset as follows: 15).

  • Page 11: Initial Settings

    Getting started – Push the joystick left to return to the previous Item Meaning screen. Do not disturb (page 38) Anonymous calls (Block Caller ID) (page 39) Initial settings The line has received new voice mail messages. (page 46) Symbol meaning: Handset 1 is in use.
  • Page 12 Getting started {EXIT} Document Version 2012-08...

  • Page 13: Y Making And Answering Calls Using The Handset

    Making and Answering Calls using the Handset Making calls Adjusting the receiver or speaker volume Lift the handset and dial the phone number. L To correct a digit, press {CLEAR}. Push the joystick up or down repeatedly while Press {CALL} or {C}. talking.

  • Page 14: Making A Call Using The Redial List

    Making and Answering Calls using the Handset Making a call using the redial Answering calls list When a call is being received, the ringer indicator on the handset flashes rapidly. The last 4 digits of The last 10 phone numbers dialled are stored in the line number on which the call is being received the redial list (each 32 digits max.).

  • Page 15: Temporary Handset Ringer Off

    L If a call is kept on hold for more than 9 minutes, administrator for further information. an alarm tone starts to sound and the ringer L KX-TGP500 only: Optional handset is required indicator on the handset flashes. If the outside for this function.

  • Page 16: Transferring Calls To An Outside Party

    Making and Answering Calls using the Handset Transferring calls to an Conference calls outside party Multiple people can establish a conference call. During an outside call, press {MENU}. Outside calls can be transferred to an outside party. To transfer outside calls to another unit, see {V}/{^}: “Conference”...

  • Page 17: Making And Answering Calls Using The Base Unit

    Making and Answering Calls using the Base Unit (KX-TGP550 only) When you finish talking, press {SP-PHONE}. Making calls Note: L For best performance, use the speakerphone in Dial the phone number. a quiet environment. L To correct a digit, press {CLEAR}. L To switch to the receiver, lift the corded handset.

  • Page 18: Editing/Erasing/Storing A Number In The Redial List

    Making and Answering Calls using the Base Unit (KX-TGP550 only) L When a call except an intercom call is received, you can reject calls by pressing {EXIT}. If you Editing/erasing/storing a press {EXIT} when more than one call is being number in the redial list received, the unit rejects the first call.

  • Page 19: Making Another Call During A Call

    Making and Answering Calls using the Base Unit (KX-TGP550 only) Important: L The line must be set to allow other units to join Making another call during a through the Web user interface (“Privacy call Mode”). y is displayed on the unit currently in use when it is allowed to join the call.

  • Page 20: Conference Calls

    Making and Answering Calls using the Base Unit (KX-TGP550 only) Transferring a call without speaking to the outside party During an outside call, press {MENU}. {V}/{^}: “Blind Transfer” i {SELECT} Dial the phone number. L To correct the number, press {CANCEL} to clear the number and enter again.

  • Page 21: Y Phonebook Using The Handset

    Phonebook using the Handset L You can also select the line manually as follows: Using the phonebook {LINE} i {V}/{^}: Select the desired line. i Press {CALL} or {C}. The phonebook allows you to make calls without having to dial manually. You can add 100 names Searching by first character and phone numbers to the phonebook.

  • Page 22: Erasing Entries

    Phonebook using the Handset L If “Overwrite?” is displayed, the dial key you selected has a phone number already Erasing entries assigned to it. To overwrite with the currently selected Erasing an entry phone number, go to step 4. To select another dial key, press {BACK}, Find the desired entry (page 21).

  • Page 23: Export/Import Phonebook Entries

    Phonebook using the Handset L To continue copying another entry: {V}/{^}: “Yes” i {SELECT} i Find the desired entry. i {SEND} {OFF} Copying all entries {MENU} (centre of joystick) {V}/{^}: “Phonebook” i {SELECT} i {MENU} {V}/{^}: “Copy All” i {SELECT} Enter {0} for the base unit or the handset number you wish to send the phonebook entry L When all entries have been copied,...

  • Page 24: Phonebook Using The Base Unit (Kx-Tgp550 Only)

    Phonebook using the Base Unit (KX-TGP550 only) Searching by first character Using the phonebook (alphabetically) The phonebook allows you to make calls without {C} (left soft key) having to dial manually. You can add 100 names L Change the character entry mode if and phone numbers to the phonebook.

  • Page 25: Erasing Entries

    Phonebook using the Base Unit (KX-TGP550 only) To select another dial key, press {BACK}, then repeat this step. Erasing entries {V}/{^}: “Yes” i {SELECT} i {EXIT} Note: Erasing an entry L Where a dial key is already being used for speed Find the desired entry (page 24).

  • Page 26: Export/Import Phonebook Entries

    Phonebook using the Base Unit (KX-TGP550 only) {V}/{^}: “Copy All” i {SELECT} Enter the handset number you wish to send the phonebook entry to. L When all entries have been copied, “Completed” is displayed. {EXIT} Export/import phonebook entries You can export the phonebook entries through the Web user interface to your computer as a tab separated value file.

  • Page 27: Y Programming Using The Handset

    Programming using the Handset Programmable settings You can customise the unit by programming the following features. To access the features, there are 2 methods: – scrolling through the display menus (page 27) – using the direct commands (page 28) Some of the features can be programmed through the Web user interface (page 41). L Direct command is the main method used in this User Guide.
  • Page 28 Programming using the Handset Main menu Sub-menu 1 Sub-menu 2 Page Initial settings Ringer Setup Ringer Volume " – Ringtone (Line 1: 8 max.) – Interrupt tone – Set Date/Time – Caller Barred – Auto Intercom – – LCD Contrast –...

  • Page 29: Dhcp *1, *2

    Programming using the Handset Feature Feature Setting code System Page code setting {1}: <On> – DHCP {5}{0}{0} {0}: Off – Embedded Web {1}: On {5}{3}{4} {0}: <Off> – – Handset Name {1}{0}{4} – – 47, 48 Intercom Call {2}{7}{4} {1}: <On> –...

  • Page 30: Call Forward

    Programming using the Handset L If you have selected “No Answer”, enter the number of rings before the unit forwards Call forward calls (0, 2-20 rings). i {SAVE} Incoming calls can be forwarded to another party. {OFF} You can choose one of 3 modes: –...

  • Page 31: Do Not Disturb

    Programming using the Handset ■ When 1 line is registered: Go to step 6. Do Not Disturb ■ When 2 or more lines are registered: {V}/{^}: Select the desired line. i This feature allows the unit to reject calls on selected lines.

  • Page 32: Anonymous Calls (Block Caller Id)

    Programming using the Handset Viewing/editing/erasing bar call Changing the base unit PIN numbers (Personal Identification {MENU} (centre of joystick) i Number) {#}{2}{1}{7} {V}/{^}: Select the desired entry. Important: L To exit, press {OFF}. L If you change the PIN, please make note of your Proceed with the desired operation.

  • Page 33: Updating The Base Unit Software

    Programming using the Handset Enter the current date, month, and year. L The current base unit software version is Example: 15 March, 2010 displayed. To exit, press {OFF}. {1}{5} {0}{3} {1}{0} If “Update version?” is displayed, press Enter the current hour and minute. {OK} to download.

  • Page 34: Programming Using The Base Unit (Kx-Tgp550 Only)

    Programming using the Base Unit (KX-TGP550 only) Programmable settings You can customise the unit by programming the following features. To access the features, there are 2 methods: – scrolling through the display menus (page 34) – using the direct commands (page 35) Some of the features can be programmed through the Web user interface (page 41).
  • Page 35 Programming using the Base Unit (KX-TGP550 only) Main menu Sub-menu 1 Sub-menu 2 Page – Initial settings Set Date/Time " – Caller Barred – – LCD Contrast – Base Unit PIN – Software version – – Phonebook – – Caller List *1 If you program these settings using the base unit, you do not need to program the same item using a handset.
  • Page 36 Programming using the Base Unit (KX-TGP550 only) *2 We recommend programming this setting with your administrator. Contact your administrator for further information. *3 This tone lets you know when you receive an outside call while you are on the other outside call or an intercom call.

  • Page 37: Call Forward

    Programming using the Base Unit (KX-TGP550 only) L If you have selected “No Answer”, enter the number of rings before the unit forwards Call forward calls (0, 2-20 rings). i {SAVE} Incoming calls can be forwarded to another party. {EXIT} You can choose one of 3 modes: –...

  • Page 38: Do Not Disturb

    Programming using the Base Unit (KX-TGP550 only) ■ When 1 line is registered: Go to step 6. Do Not Disturb ■ When 2 or more lines are registered: {V}/{^}: Select the desired line. i This feature allows the unit to reject calls on selected lines.

  • Page 39: Anonymous Calls (Block Caller Id)

    Programming using the Base Unit (KX-TGP550 only) Viewing/editing/erasing bar call Date and time numbers Set if the unit does not show the date and time. You {MENU} (middle soft key) i {#}{2}{1}{7} can set the date and time through the Web user {V}/{^}: Select the desired entry.
  • Page 40 Programming using the Base Unit (KX-TGP550 only) If you set the base unit software update setting to manual mode through the Web user interface, you need to download the update when “Update version.Press OK.” is displayed. Contact your administrator for further information. Important: L Make sure the STATUS indicator on the base unit is lit in green and no line is in use (page 9).

  • Page 41: Programming Through The Web User Interface

    Programming through the Web User Interface Programming through the Web user interface You can program the following features through the Web user interface. The password is required. Contact your administrator for further information. – Network settings – Call forward (page 30, 37) –...

  • Page 42: Registering A Unit

    You can increase the signal range of the base unit step 1. by using a DECT repeater. Please use only the L The next step must be completed within 90 Panasonic DECT repeater noted on page 5. seconds. Contact your phone system dealer for details. Handset:...
  • Page 43 Installation Guide for the DECT repeater. Base unit: ■ KX-TGP500: Press and hold {ALL} for about 4 seconds until the STATUS indicator flashes in red. ■ KX-TGP550: Press and hold {ALL} for about 4 seconds until the registration tone sounds and the STATUS indicator flashes in red.

  • Page 44: Special Features

    Special Features Using Caller ID service Caller list Availability of this service depends on your phone Important: system. Contact your administrator for further L Make sure the unit’s date and time setting is information. correct (page 32, 39). Caller ID features Viewing the caller list and calling When an outside call is being received, the caller’s back...
  • Page 45 Special Features Editing a caller’s phone number Erasing selected caller information before calling back Y Handset Y Handset {CID} (left soft key) {CID} (left soft key) {V}/{^}: Select the desired entry. i {MENU} {V}/{^}: Select the desired entry. {V}/{^}: “Erase” i {SELECT} L You can see the detailed information about {V}/{^}: “Yes”...

  • Page 46: Voice Mail Service

    Special Features Push the joystick right to see the remaining : Base unit numbers. To return to the previous display, push the joystick left. Available for: KX-TGP550 When finished, press {OFF}. {CID} (right soft key) : Base unit {V}/{^}: Select the desired entry. L If an arrow (>) is displayed after the Available for: KX-TGP550 number, the whole phone number is not...

  • Page 47: Intercom Features

    Intercom Features Note: L Auto intercom cannot be used when: Intercom features between – your handset is receiving a transferred handsets outside call. – all handsets are being paged by the base unit. Intercom Answering an intercom call using auto Intercom calls can be made between handsets.

  • Page 48: Intercom Features Between The Handset And Base Unit (Kx-Tgp550 Only)

    Intercom Features Note: Answering an intercom call L If the other handset user does not answer the call within 1 minute, the call rings at your Y Handset handset again. Press {C} to answer the page. Answering a transferred call When you finish talking, press {OFF}.

  • Page 49: Handset Locator

    {ALL}. Press {ALL}. Wait for the paged party to answer. Handset: L If the paged party does not answer, press ■ KX-TGP500: the same button as in step 1 to return to the Press {OFF}. outside call. ■ KX-TGP550: Place the corded handset on the cradle.

  • Page 50: Useful Information

    Useful Information Character entry : Base unit / Y Handset The dial keys are used to enter characters and numbers. Each dial key has multiple characters assigned to it. The characters that can be entered depend on the character entry mode (page 50). –...
  • Page 51 Useful Information Extended 1 character table (N) Extended 2 character table (O) Cyrillic character table (P) Document Version 2012-08...

  • Page 52: Belt Clip

    Useful Information Belt clip Wall mounting ■ To attach ■ To remove Charger Drive the screws (not supplied) into the wall. 25 mm Screws Hooks Mount the charger (A), then slide it down (B) and to the right (C) until it is secure. Space (2 mm) Longer than...
  • Page 53 ■ Charger Remove the base unit stand by pushing (A) and sliding down (B). ■ Base unit (KX-TGP500) Mount the base unit by inserting the screws (not supplied) into the round openings on the unit, then slide the unit down to secure it.

  • Page 54: Error Messages

    Useful Information Error messages If the unit detects a problem, one of the following messages is shown on the display. Display message Cause/solution L The called unit is in use. Busy L The line you tried to join is not set to accept other units (page 15, 19).

  • Page 55: Troubleshooting

    Useful Information Troubleshooting If you still have difficulties after following the instructions in this section, disconnect the base unit’s AC adaptor, then reconnect the base unit’s AC adaptor. Remove the batteries from the handset, and then insert the batteries into the handset again. General use Problem Cause/solution...
  • Page 56 Useful Information Programmable settings Problem Cause/solution I cannot program items. L Programming is not possible while either another handset or the base unit is being used. Try again later. L Programming is not possible while the base unit is downloading data.
  • Page 57 Useful Information STATUS indicator Problem Cause/solution The STATUS indicator continues L An IP address may not have been acquired or the static IP flashing in amber. address is not appropriate. Check the base unit’s IP address: Handset: {MENU} (centre of joystick) i {#}{5}{0}{1} Base unit (KX-TGP550 only): {MENU} (middle soft key) i {#}{5}{0}{1} We recommend to perform the following with your...
  • Page 58 Useful Information Battery recharge Problem Cause/solution The handset beeps and/or ) L Battery charge is low. Fully charge the batteries. Refer to the flashes. Quick Guide for details. I fully charged the batteries, but ) L Clean the charge contacts and charge again. Refer to the Quick still flashes or 0 is displayed.
  • Page 59 {MENU} i {REDIAL} i {BACK} it is registered to another base unit (except KX-TGP500 or KX- TGP550 base unit). During a conversation, the L It may be caused by someone using a computer connected to following occurs: the same network as the unit.

  • Page 60: Specifications

    10/100base-TX auto MDI/MDIX Ethernet LAN port ■ Support codecs: G.722, G.711 µ-law, G.711 A-law, G.726 (32k), G.729A ■ Power consumption: Base unit: KX-TGP500 Standby: Approx. 1.3 W Maximum: Approx. 2.5 W KX-TGP550 Standby: Approx. 2.3 W Maximum: Approx. 4.2 W Charger: Standby: Approx.

  • Page 61: Open Source Software

    Open Source Software Open Source Software Parts of this product use Open Source Software. Relevant conditions apply to this software. Panasonic cannot accept inquiries regarding the content of the following copyright and licence information. <<NetBSD kernel>> This product uses a part of NetBSD kernel.
  • Page 62 Open Source Software Copyright (c) 1982, 1986, 1991, 1993, 1995 The Regents of the University of California. All rights reserved. Copyright (c) 1982, 1986, 1993 The Regents of the University of California. All rights reserved. Copyright (c) 1982, 1986, 1993, 1994 The Regents of the University of California. All rights reserved. Copyright (c) 1982, 1986, 1993, 1994, 1995 The Regents of the University of California.
  • Page 63 Open Source Software Copyright (c) 1998, 1999, 2000, 2001 The NetBSD Foundation, Inc. All rights reserved. Copyright (c) 1998, 2000 The NetBSD Foundation, Inc. All rights reserved. Copyright (c) 1998, 2000, 2001 The NetBSD Foundation, Inc. All rights reserved. Copyright (c) 1999 The NetBSD Foundation, Inc. All rights reserved. Copyright (C) 1999 WIDE Project.
  • Page 64 Open Source Software * 2. Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution. * 3. All advertising materials mentioning features or use of this software must display the following acknowledgment: "This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit.
  • Page 65 Open Source Software * as the author of the parts of the library used. * This can be in the form of a textual message at program startup or * in documentation (online or textual) provided with the package. * Redistribution and use in source and binary forms, with or without * modification, are permitted provided that the following conditions * are met: * 1.
  • Page 66 Open Source Software <<MT19937>> The MT19937 software that Takuji Nishimura and Makoto Matsumoto developed is contained, and this product shall be used subject to the following license conditions. Copyright (C) 1997 - 2002, Makoto Matsumoto and Takuji Nishimura, All rights reserved. Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met:...

  • Page 67: Index

    Index Menu icons: 10, 11 Missed calls: 44 Index Mute: 15, 19 Phonebook: 21, 24 Additional handset: 42 Anonymous calls: 32, 39 Redialling: 14, 17 Answering calls Repeater: 42 Base unit: 18 Ringer tone: 29, 35 Handset: 14 Room monitor: 47, 48 Auto intercom: 47 Shared lines: 15, 19 Auto talk: 14...
  • Page 68 1-62, 4-chome, Minoshima, Hakata-ku, Fukuoka 812-8531, Japan Copyright: This material is copyrighted by Panasonic System Networks Co., Ltd., and may be reproduced for internal use only. All other reproduction, in whole or in part, is prohibited without the written consent of Panasonic System Networks Co., Ltd.

This manual is also suitable for:

Kx-tgp550

Table of Contents