Interaction Sip Proxy Technical Reference; Interaction Recorder Remote Content Service (Not Available On All Models); Interaction Session Manager (Not Available On All Models) - Interactive Intelligence Audiocodes Mediant 800 based Installation And Configuration Manual

Interaction SIP Proxy Technical Reference

Interaction SIP Proxy is a program that enables a server to act in a similar fashion as an
Interaction Center server in its ability to route SIP calls to a local area network (LAN), a wide area
network (WAN), or to the Public Switched Telephone Network (PSTN).
Additionally, Interaction SIP Proxy can host configuration files and firmware for IP telephones,
facilitate locally-based call routes, and provide consistent call routing should a network connection
or an Interaction Center server interruption occur.
Note: The Interaction SIP Proxy Technical Reference provides installation and upgrade instructions
for the Interaction SIP Proxy software, and also describes initial configuration tasks needed for
operation.
The Interaction SIP Proxy Technical Reference is available in the Packaged Hardware Documents
section of the IC Documentation Library. See the IC Documentation Library on the Support website
at https://my.inin.com/support/products/ic40/Documentation/index.htm
document is also located in the Interaction Media Server appliance's D:\ININ Documentation
directory.

Interaction Recorder Remote Content Service (not available on all models)

Interaction Recorder Remote Content Service facilitates the retrieval and storage of both audio and
screen recordings in your Interaction Center environment. This capability offloads those actions
from the Interaction Recorder server that resides on the Interaction Center server thereby granting
the Interaction Center server more processing and bandwidth resources for facilitating and
handling interactions.
The Interaction Recorder Remote Content Service install is available as a shortcut on the
Interaction Media Server appliance desktop (not available on all models).
For licensing, requirements, and installation and configuration instructions, see the Interaction
Recorder Remote Content Service Installation and Configuration Guide in the Technical Reference
Documents section of the IC Documentation Library.
Check the IC Documentation Library on the Support website at
https://my.inin.com/support/products/ic40/Documentation/index.htm
document is also located in the Interaction Media Server appliance's D:\ININ Documentation
directory.

Interaction Session Manager (not available on all models)

Interaction Session Manager is an Interaction Center server subsystem designed to interact with
client applications written with IceLib. It provides a layer of business logic, security, and caching
that enables commonly shared behavior between client applications. In larger environments, one or
more Interaction Session Manager instances can be installed on "off-server" machines to off-load
CPU and memory utilization that could potentially affect the performance of the Interaction Center
server, if run on the same physical machine.
The Interaction Session Manager install is available as a shortcut on the Interaction Media Server
appliance desktop (not available on all models).
For more information on planning, licensing, requirements, and configuration instructions, see
Session Manager Developer Application Note in the Technical Reference Documents section of the
IC Documentation Library.
See the IC Documentation Library on the Support website at
https://my.inin.com/support/products/ic40/Documentation/index.htm
document is also located in the Interaction Media Server appliance's D:\ININ Documentation
directory.
Interaction Media Server Appliance Installation and Configuration Guide
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