Unlocking The Device And Disabling Always On Remote Management (Select Products Only); Back Cover - HP Pavilion x2 Detachable Maintenance And Service Manual

Unlocking the device and disabling Always On
Remote Management (select products only)
HP Touchpoint Manager (HPTM) is a complete cloud-based solution for managing devices. For select HP
devices with the Windows operating system, the Always On Remote Management (AORM) feature is
automatically activated when HP Touchpoint Manager software is installed.
AORM can perform a secure BIOS level lock and can also securely erase internal drives (except for encrypted
self-encrypting drives). The HP Touchpoint Manager website (http://www.hptouchpointmanager.com)
provides access to the AORM lock feature. The device must be unlocked using an authorized PIN from the
same website before you can access HP Computer Setup and start the Windows operating system.
IMPORTANT:
device is returned for service, the agent must contact the customer to obtain the PIN to unlock the device. If a
PIN is not available, the entire system board must be replaced.
Before returning the device for service, be sure to unlock the device using the PIN from the HP Touchpoint
Manager website (http://www.hptouchpointmanager.com), and also disable the AORM feature in HP Computer
Setup.
To disable AORM:
1. Access HP Computer Setup (F10).
a. Turn on or restart the device, and then press
message is displayed at the bottom of the screen.
b. Press
NOTE:
2. Select Advanced, and then select HP Touchpoint Manager Options.
3. Clear the Allow Activation check box.
4. Select Save changes and exit.

Back cover

Description
Back cover
In Turbo Silver finish
In Blizzard White finish
In Sunset Red finish
Display panel assembly, 10.1-in, AG, LED, WXGA, TouchScreen (includes bezel and TouchScreen cable)
In Turbo Silver finish
In Blizzard White finish
In Sunset Red finish
832764-001
Display cable
A service agent cannot retrieve the PIN from the HP Touchpoint Manager website. If a locked
f10 to enter Computer Setup.
If the BIOS is protected with an Administrator password, enter the password.

Unlocking the device and disabling Always On Remote Management (select products only)

esc while the "Press the ESC key for Startup Menu"
Spare part number
832761-001
832762-001
832763-001
814732-001
824609-001
824610-001
Display cable
814715-001
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