Related Manuals for HP Pavilion x360 convertible 15
Summary of Contents for HP Pavilion x360 convertible 15
- Page 1 Maintenance and Service Guide SUMMARY This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more.
- Page 2 HP Inc. under license. bound by the terms of the HP End User License Not all features are available in all editions Intel, Core, Iris, Pentium, Optane and vPro Agreement (EULA).
- Page 3 Safety warning notice Reduce the possibility of heat-related injuries or of overheating the computer by following the practices described. WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface.
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Page 4: Table Of Contents
Grounding the work area ............................23 Recommended materials and equipment.......................23 Cleaning your computer ..............................24 Enabling HP Easy Clean (select products only) .......................24 Removing dirt and debris from your computer.......................24 Cleaning your computer with a disinfectant ......................25 Caring for wood veneer (select products only) .......................26... - Page 5 Backing up information and creating recovery media ....................58 Using Windows tools for backing up ........................58 Using the HP Cloud Recovery Download Tool to create recovery media (select products only)......58 Restoring and recovering your system ...........................58 Creating a system restore ............................59 Restoring and recovery methods ..........................59...
- Page 6 Downloading the latest HP PC Hardware Diagnostics Windows version from HP .........62 Downloading the HP PC Hardware Diagnostics Windows from the Microsoft Store........62 Downloading HP Hardware Diagnostics Windows by product name or number (select products only) ..63 Installing HP PC Hardware Diagnostics Windows ....................63 Using HP PC Hardware Diagnostics UEFI .........................63...
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Page 7: 1 Product Description
Table 1-1 Product components and their descriptions Category Description Product Name HP Pavilion x360 15 Convertible PC Model number: 15-er0xxx CTO Model: 15t-er000 Processors Intel® processors Intel Core™ i7-1165G7 (2.80 GHz base frequency, up to 4.70 GHz with Intel Turbo Boost Technology, 12 MB cache, 4 cores) Intel Core i5-1135G7 (2.40 GHz base frequency, up to 4.20 GHz with Intel Turbo Boost Technology, 8 MB... - Page 8 Ports HDMI 2.0 Audio-out (headphone)/audio-in (microphone) combo jack USB 3.2 Gen 2 Type-C (supports power delivery 3.0, data transfer, Display Port 1.4, HDMI 2.0 out, HP Sleep & Charge) (2) USB 3.2 Gen 1 Type-A port AC Smart Pin adapter plug...
- Page 9 Table 1-1 Product components and their descriptions (continued) Category Description Keyboard/pointing HP Premium Keyboard devices Full size, textured, island style Backlit, 2-coat paint, island style Backlit, 3-coat paint, island style Touchpad Clickpad with image sensor Multitouch gestures enabled Precision touchpad supported...
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Page 10: 2 Getting To Know Your Computer
Getting to know your computer Your computer features top-rated components. This chapter provides details about your components, where they are located, and how they work. Right side Identify the components on the right side of the computer. Table 2-1 Right-side components and their descriptions Component Description Speaker... -
Page 11: Left Side
Table 2-1 Right-side components and their descriptions (continued) Component Description AC adapter and battery light White: The AC adapter is connected and the battery is fully ● charged. Blinking amber: The AC adapter is disconnected and the ● battery has reached a low battery level. Amber: The AC adapter is connected and the battery is ●... -
Page 12: Display
For additional safety information, see the Regulatory, Safety, and Environmental Notices. To access this guide: Type HP Documentation in the taskbar search box, ▲ and then select HP Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled. -
Page 13: Keyboard Area
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: Type HP Documentation in the taskbar search box, and then select HP Documentation. ▲ Keyboard area Keyboards can vary by language. -
Page 14: Touchpad Settings
Touchpad settings Learn how to adjust touchpad settings. Adjusting touchpad settings Use these steps to adjust touchpad settings and gestures. Type touchpad settings in the taskbar search box, and then press enter. Choose a setting. Turning on the touchpad Follow these steps to turn on the touchpad. Type touchpad settings in the taskbar search box, and then press enter. -
Page 15: Lights
Lights Identify the lights on the computer. Table 2-5 Lights and their descriptions Component Description Caps lock light On: Caps lock is on, which switches the key input to all capital letters. Mute light On: Computer sound is off. ● Off: Computer sound is on. - Page 16 Fingerprint readers, which enable a fingerprint logon, can be located on the touchpad, on a side panel of the computer, or on the top cover below the keyboard. IMPORTANT: To verify that your computer supports fingerprint reader sign-in, type Sign-in options in the taskbar search box and follow the on-screen instructions.
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Page 17: Special Keys
Table 2-6 Button and fingerprint reader and their descriptions (continued) Component Description Fingerprint reader (select products only) Allows a fingerprint logon to Windows, instead of a password logon. Swipe down across the fingerprint reader. ▲ IMPORTANT: To prevent fingerprint logon issues, be sure when you register your fingerprint that all sides of your finger are registered by the fingerprint reader. -
Page 18: Bottom
Table 2-7 Special keys and their descriptions (continued) Component Description Power button When the computer is off, press the button briefly to turn ● on the computer. When the computer is on, press the button briefly to ● initiate Sleep. When the computer is in the Sleep state, press the button ●... -
Page 19: Labels
Table 2-8 Bottom components and their descriptions Component Description Speakers (2) Produce sound. Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. - Page 20 Table 2-9 Service label components Component HP product name Model number Warranty period Product ID Serial number Table 2-10 Service label components Component HP product name Product ID Serial number Warranty period Regulatory label(s)—Provide(s) regulatory information about the computer. ●...
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Page 21: 3 Illustrated Parts Catalog
To identify the computer major components, use this illustration and table. NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer. - Page 22 Table 3-1 Computer major component descriptions and part numbers Item Component Spare part number Display assembly not available as a spare part NOTE: Display spare parts are available only as subcomponents. Top cover/keyboard Not backlit, no fingerprint reader M45127-xx1 Not backlit, includes fingerprint reader M45128-xx1 Backlit, no fingerprint reader M45129-xx1...
- Page 23 Table 3-1 Computer major component descriptions and part numbers (continued) Item Component Spare part number Fingerprint reader M45007-001 NOTE: The fingerprint reader cable is available in the Cable Kit as spare part number M45391-001. Fingerprint reader bracket not available as a spare part Speakers (left and right) M45122-001 System board (includes integrated processor)
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Page 24: Display Assembly Subcomponents
Display assembly subcomponents To identify the display assembly subcomponents, use this illustration and table. Table 3-2 Display component descriptions and part numbers Item Component Spare part number Touch panel kit M45119-001 M45118-001 Touch control board not available as a spare part Display/touch control board cable M45120-001 Camera module... -
Page 25: Miscellaneous Parts
Table 3-2 Display component descriptions and part numbers (continued) Item Component Spare part number HD models M45107-001 FHD models M45108-001 Miscellaneous parts To identify the miscellaneous parts, use this table. Table 3-3 Miscellaneous part descriptions and part numbers Component Spare part number AC adapters 65 W, nPFC, SMART, 3 pin, 4.5 mm 710412-001... -
Page 26: 4 Removal And Replacement Procedures Preliminary Requirements
Removal and replacement procedures preliminary requirements Use this information to properly prepare to disassemble and reassemble the computer. Tools required You need the following tools to complete the removal and replacement procedures: Nonconductive, nonmarking pry tool ● Magnetic Phillips P1 screwdriver ●... -
Page 27: Electrostatic Discharge Information
Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid touching the connector. Before removing an optical drive, be sure that a disc is not in the drive, and be sure that the optical drive tray is closed. -
Page 28: Preventing Electrostatic Damage To Equipment
Table 4-1 Static electricity occurrence based on activity and humidity (continued) Relative humidity Walking across carpet 7,500 V 15,000 V 35,000 V Walking across vinyl floor 3,000 V 5,000 V 12,000 V Motions of bench worker 400 V 800 V 6,000 V Removing DIPs (dual in-line packages) from plastic tube 400 V... -
Page 29: Grounding The Work Area
Use conductive field service tools, such as cutters, screwdrivers, and vacuums. ● Avoid contact with pins, leads, or circuitry. ● Recommended materials and equipment HP recommends certain materials and equipment to prevent static electricity. Antistatic tape ● Antistatic smocks, aprons, or sleeve protectors ●... -
Page 30: Cleaning Your Computer
Enabling HP Easy Clean (select products only) HP Easy Clean helps you to avoid accidental input while you clean the computer surfaces. This software disables devices such as the keyboard, touch screen, and touchpad for a preset amount of time so that you can clean all computer surfaces. -
Page 31: Cleaning Your Computer With A Disinfectant
Keep liquids away from the product. Avoid getting moisture in any openings. If liquid makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen peroxide or bleach that might damage the finish. -
Page 32: Caring For Wood Veneer (Select Products Only)
When grounding is not possible, use an ionizer to dissipate electric charges. Accessing support information Use this information to find the HP support that you need. Chapter 4 Removal and replacement procedures preliminary requirements... - Page 33 Search collect Chrome device logs. Technical bulletins To locate technical bulletins: Go to www.hp.com. Place the cursor over Problem solving to display more options. Select Support & Troubleshooting. Type the serial number, product number, or product name to go to the product support page.
- Page 34 Path to access information Component and diagnosis information, failure To locate diagnosis information and actions: detection, and required action Go to http://www.hp.com/go/techcenter/pcdiags. Select Get Support. Near the bottom of the window, select Notebook PCs, and the select your location. Chapter 4 Removal and replacement procedures preliminary requirements...
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Page 35: 5 Removal And Replacement Procedures For Authorized Service Provider Parts
NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. You must remove, replace, or loosen as many as 44 screws when you service the parts described in this chapter. - Page 36 Remove the rubber feet and bottom cover: Peel the feet off the bottom of the computer. Remove the seven Phillips 2.0 × 6.0 screws that secure the bottom cover to the computer. Starting near the hinges, use a nonmarking, nonconductive tool to release the edges of the bottom cover from the computer (1).
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Page 37: Battery
Remove the bottom cover from the computer (2). To replace the bottom cover and rubber feet, reverse the removal procedures. Battery To remove the battery, use this procedure and illustration. Table 5-2 Battery description and part number Description Spare part number Battery, 3 cell, 43 Whr M24648-006 WARNING! -
Page 38: Solid-State Drive
WARNING! To reduce potential safety issues, use only the user-replaceable battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. IMPORTANT: Removing a battery that is the sole power source for the computer can cause loss of information. -
Page 39: Memory Modules
Table 5-3 Solid-state drive descriptions and part numbers (continued) Description Spare part number 256 GB, PCIe + 16 GB Optane memory L85356-005 Thermal pad for use with solid-state drive M45025-001 Before removing the solid-state drive, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 29). - Page 40 Table 5-4 Memory module descriptions and part numbers (continued) Description Spare part number 4 GB, DDR4-3200 L83673-005 Before removing the memory, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 29). Remove the bottom cover (see Bottom cover and rubber feet on page 29).
- Page 41 To protect a memory module after removal, place it in an electrostatic-safe container. To install a memory module: Align the notched edge of the module with the tab in the slot (1), and then press the module into the slot at an angle until it is seated (2).
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Page 42: Wlan Module
WLAN module To remove the WLAN module, use this procedure and illustration. Table 5-5 WLAN module descriptions and part numbers Description Spare part number Intel Wi-Fi 6 AX201 802.11ax (2 × 2) and Bluetooth 5 (non-vPro) L92724-005 Intel Wireless-AC 9461 802.11ac 1 × 1 Wi-Fi + Bluetooth 5 L25889-005 Realtek Wi-Fi 6 RTL8852AE-VT + Bluetooth 5.2 M34029-005... -
Page 43: Speakers
Remove the Phillips M2.0 × 2.5 screw (3), and then remove the WLAN module (4). If the WLAN antenna is not connected to the terminal on the WLAN module, install a protective sleeve on the antenna connector, as shown in the following illustration. Reverse this procedure to install the WLAN module. -
Page 44: Touchpad
Before removing the speakers, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 29). Remove the bottom cover (see Bottom cover and rubber feet on page 29). Disconnect the battery cable from the system board (see Battery on page 31). - Page 45 Remove the touchpad: Remove the four Phillips M2.0.× 2.5 screws (1) that secure the touchpad bracket to the computer. Remove the bracket from the computer (2). Disconnect the cable from the ZIF connector on the touchpad module (1), and the lift the keyboard ribbon cable up to gain access to the touchpad screws (2).
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Page 46: Fan
Remove the touchpad from the computer (3). Reverse this procedure to install the touchpad. To remove the fan, use this procedure and illustration. Table 5-8 Fan description and part number Description Spare part number M45131-001 Before removing the fan, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 29). -
Page 47: Heat Sink
Remove the two Phillips M2.0 × 4.0 screws (2) that secure the fan to the computer, and then remove the fan from the computer (3). Reverse this procedure to install the fan assembly. Heat sink To remove the heat sink, use these procedures and illustrations. Table 5-9 Heat sink description and part number Description... - Page 48 Remove the heat sink from the computer (3). Thoroughly clean the thermal material from the surfaces of the heat sink and the system board components each time the heat sink is removed. Replacement thermal material is included with the heat sink and system board spare part kits. The following illustration shows the replacement thermal material locations.
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Page 49: Power Connector Cable
Power connector cable To remove the power connector cable, use this procedure and illustration. Table 5-10 Power connector cable description and part number Description Spare part number Power connector cable M45022-001 Before removing the power connector cable, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 29). -
Page 50: Fingerprint Reader (Select Products Only)
Disconnect the power connector cable from the system board (3), and then remove the power connector and cable from the computer (4). Reverse this procedure to install the power connector cable. Fingerprint reader (select products only) To remove the fingerprint reader, use this procedure and illustration. Table 5-11 Fingerprint reader description and part number Description... -
Page 51: System Board
Remove the fingerprint reader from the computer (4). Reverse this procedure to install the fingerprint reader. System board To remove the system board, use these procedures and illustrations. Table 5-12 System board descriptions and part numbers Description Spare part number System board (includes processor) Intel Core i7-1165G7 M45125-601 Intel Core i5-1135G7... - Page 52 Memory modules (see Memory modules on page 33). ● WLAN module (see WLAN module on page 36). ● Solid-state drive (see Solid-state drive on page 32). ● Heat sink (see Heat sink on page 41). ● Remove the system board: Disconnect the following cables from the system board: Fingerprint reader cable (ZIF) (1) (select products only) ●...
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Page 53: Display Assembly
Lift the side of the system board upward (3), and then pull the system board away from the connectors on the side of the computer to remove it (4). Reverse this procedure to install the system board. Display assembly To remove and disassemble the display assembly, use these procedures and illustrations. Full hinge-up displays are not available as spare parts. - Page 54 Disconnect the camera cable (3) and display cable (4). Remove the two Phillips M2.0 × 4.0 screws (1) and the six Phillips M2.5 × 5.0 screws (2) that secure the display assembly to the computer. Rotate the display to open the hinges (3). Separate the display assembly from the computer (4).
- Page 55 Release the antenna cables from the left hinge. Remove the cables from the display hinge cover (1). Insert a flat tool into the seam between the display panel and back cover, and then pull the tool around the entire top, right, and left sides of the panel to release it from the back cover (2). Remove the display panel from the display back cover (3).
- Page 56 Disconnect the cable from the touch control board (1). Remove the tape from the connector on the back of the display panel (2), and then disconnect the cable from the panel (3). Remove the cable from the clips and from the display panel (4). The display/touch control board cable is available as spare part number M45120-001.
- Page 57 If you need to remove a hinge cover from a display hinge: Remove the rubber insert from the hinge (1). Remove the Phillips M1.6 × 2.0 screw (2) that secures the hinge cover to the hinge. Slide the hinge cover off the hinge (3). The hinge covers are available as spare part number M45117-001 for FHD models and M45116-001 for HD models.
- Page 58 If you need to remove the camera module: Use a tool (1) to lift up evenly across the module and peel the module up from the display back ▲ cover (2), and then disconnect the cable from the reverse ZIF connector on the module (3). The camera module is available as spare part number M48775-001.
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Page 59: Top Cover With Keyboard
If you need to remove the WLAN antenna cables, remove the cables from the clips at the bottom of the cover (1), remove the tape from the cables (2), and then peel the antennas off the inside of the display back cover (3). - Page 60 Table 5-13 Top cover with keyboard descriptions and part numbers Description Spare part number Not backlit, no fingerprint reader M45127-xx1 Not backlit, includes fingerprint reader M45128-xx1 Backlit, no fingerprint reader M45129-xx1 Backlit, includes fingerprint reader M45130-xx1 Table 5-14 Spare part country codes For use in country or region Spare part For use in country or region...
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Page 61: 6 Using Setup Utility (Bios)
Start menu is displayed. Updating Setup Utility (BIOS) Updated versions of Setup Utility (BIOS) might be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file. -
Page 62: Preparing For A Bios Update
Downloading a BIOS update After you review the prerequisites, you can check for and download BIOS updates. Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Select the question mark icon in the taskbar. - Page 63 Using the hard drive path you recorded earlier, open the folder that contains the update. Double-click the file that has an .exe extension (for example, filename.exe). The BIOS installation begins. Complete the installation by following the on-screen instructions. NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive.
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Page 64: 7 Backing Up, Restoring, And Recovering
Using the HP Cloud Recovery Download Tool to create recovery media (select products only) You can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB flash drive. For details: Go to http://www.hp.com/support, search for HP Cloud Recovery, and then select the result that ▲... -
Page 65: Creating A System Restore
You can use HP Recovery media to recover the original operating system and software programs that were installed at the factory. On select products, it can be created on a bootable USB flash drive using the HP Cloud Recovery Download Tool. -
Page 66: Changing The Computer Boot Order
Changing the computer boot order If your computer does not restart using the HP Recovery media, you can change the computer boot order, the order of devices listed in BIOS for startup information. You can select an optical drive or a USB flash drive, depending on the location of your HP Recovery media. -
Page 67: 8 Using Hp Pc Hardware Diagnostics
● Accessing HP PC Hardware Diagnostics Windows After HP PC Hardware Diagnostics Windows is installed, you can access it from HP Help and Support, HP Support Assistant, or the Start menu. Accessing HP PC Hardware Diagnostics Windows from HP Help and Support (select products only) After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Help and Support. -
Page 68: Accessing Hp Pc Hardware Diagnostics Windows From Support Assistant
To stop a diagnostic test, select Cancel. Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only) After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from the Start menu. Select the Start button. -
Page 69: Downloading Hp Hardware Diagnostics Windows By Product Name Or Number (Select Products Only)
HP UEFI support environment because only .exe files are provided. For more information, see Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive on page If your PC does not start in Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues. -
Page 70: Starting Hp Pc Hardware Diagnostics Uefi
.exe files are provided. Downloading the latest HP PC Hardware Diagnostics UEFI version To download the latest HP PC Hardware Diagnostics UEFI version to a USB flash drive, follow this procedure. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed. -
Page 71: Using Remote Hp Pc Hardware Diagnostics Uefi Settings (Select Products Only)
Find out more. Downloading Remote HP PC Hardware Diagnostics UEFI HP Remote PC Hardware Diagnostics UEFI is also available as a SoftPaq that you can download to a server. Downloading the latest Remote HP PC Hardware Diagnostics UEFI version You can download the latest HP PC Hardware Diagnostics UEFI version to a USB flash drive. - Page 72 Display status information about the diagnostics run previously. ● To customize Remote HP PC Hardware Diagnostics UEFI settings, follow these steps: Turn on or restart the computer, and when the HP logo appears, press to enter Computer Setup. Select Advanced, and then select Settings.
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Page 73: 9 Specifications
Specifications This chapter provides specifications for your computer. Computer specifications This section provides specifications for your computer. When traveling with your computer, the computer dimensions and weights, as well as input power ratings and operating specifications, provide helpful information. Table 9-1 Computer specifications Metric U.S. -
Page 74: Solid-State Drive Specifications
Table 9-2 Display specifications Metric U.S. Active diagonal size 39.6 cm 15.6 in Resolution 1920 × 1080 (FHD) 1366 × 768 (HD) Surface treatment Antiglare Brightness 250 nits Viewing angle UWVA (FHD panels) SVA (HD panels) Backlight WLED Display panel interface Solid-state drive specifications This section provides specifications for your solid-state drives. -
Page 75: 10 Power Cord Set Requirements
Power cord set requirements This chapter provides power cord requirements for countries and regions. The wide-range input feature of the computer permits it to operate from any line voltage from 100 V ac to 120 V ac, or from 220 V ac to 240 V ac. The three-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased. - Page 76 Table 10-1 Power cord requirements for specific countries and regions (continued) Country/region Accredited agency Applicable note number India Israel Italy Japan Netherlands KEMA New Zealand SANZ Norway NEMKO People's Republic of China Saudi Arabia SASO Singapore South Africa SABS South Korea Sweden SEMKO Switzerland...
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Page 77: 11 Recycling
Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP website at http://www.hp.com/recycle. -
Page 78: Index
18 electrostatic discharge (ESD) 20, identifying 7 spare part number 18 camera light, identifying 7 HP PC Hardware Diagnostics UEFI preventing damage 20-22 caps lock light 9 downloading 64 esc key, identifying 11 caring for your computer 24... - Page 79 USB flash drive 59 USB SuperSpeed 4 esc 11 recovery media 58 USB Type-C power connector and fn 11 creating using HP Cloud Recovery SuperSpeed port 5 num lock 12 Download Tool 58 power button, identifying 10, 12 Windows 11...
- Page 80 security, product description 3 touchpad settings, adjusting 8 sensors touchpad zone, identifying 8 product description 2 transporting guidelines 20, 26 serial number, computer 13 traveling with the computer 13 service labels, locating 13 serviceability, product description 3 USB SuperSpeed port, identifying 4 SIM slot, identifying 4 USB Type-C power connector and slots...