AT&T AT3101 User Manual page 16

Appendix
Troubleshooting
I hear other
calls while using
my phone
My cordless
handset does
not ring when
I receive a call
• Disconnect the telephone base from the
telephone jack, and plug in a different
telephone. If you still hear other calls, the
problem is probably in your wiring or local
service. Call your local telephone company.
• Make sure that the ringer is not turned off.
Refer to the section(s) on ringer selection in
this user's manual.
• Make sure the telephone line cord is plugged
securely into the telephone base and the
telephone jack. Make sure the power cord is
securely plugged in.
• The cordless handset may be too far from
the telephone base.
• Charge the battery in the cordless handset
for at least 16 hours. For optimum daily
performance, return the cordless handset to
its base when not in use.
• You may have too many extension phones
on your telephone line to allow all of them
to ring simultaneously. Try unplugging some
of the other phones.
• The layout of your home or office might
be limiting the operating range. Try moving
the telephone base to another location,
preferably on an upper floor.
• If the other phones in your home are having
the same problem, the problem is in your
wiring or local service. Contact your local
telephone company (charges may apply).
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