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• OS X: You can manually update the software by opening the Applications > Epson Software folder
and selecting EPSON Software Updater.
Parent topic:
Related tasks
Changing Automatic Update Options
Product Status Messages
You can often diagnose problems with your product by checking the messages on its LCD screen. You
can also see help information and how-to instructions on the screen. Press the
necessary, select Help and press the OK button.
LCD screen message
Paper jam
Paper out
Operation canceled. An
error occurred while
saving.
Printer error.
Communication error.
Paper Configuration is
disabled.
A printer's ink pad is
nearing the end of its
service life.
A printer's ink pad is at
the end of its service life. Epson for support.
Memory card or external Make sure the memory card or external device is inserted correctly and
device not recognized.
Solving Problems
Condition/solution
Paper is jammed in the product. Follow the instructions on the LCD screen to
remove the jammed paper from the indicated area.
No paper is loaded. Load paper in the product.
The memory card or external storage device may be damaged. Make sure
the memory card or external device is inserted correctly and meets the
specifications for the product.
A fatal error has occurred. Turn the product off and then back on again. If the
error continues, check for a paper jam. If there is no paper jam, contact
Epson for support.
Make sure the computer is connected to your product and your software is
installed correctly.
The Paper Configuration setting must be turned on to use AirPrint.
The ink pads are near the end of their service life and the message will be
displayed until the ink pad is replaced. Contact Epson for support. (To
resume printing, press the OK button.)
The ink pad is at the end of its service life. Turn off the product and contact
meets the specifications for your product.
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home button, if
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