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Defender 21000 Series User Manual

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21000 Series
4ch, 8ch DVR System
User Manual
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Summary of Contents for Defender 21000 Series

  • Page 1 21000 Series 4ch, 8ch DVR System User Manual...

  • Page 2: Important! Please Read

    DEFENDER® Canada: 4080 Montrose Road Niagara Falls, Ontario, Canada L2H 1J9 DEFENDER® USA: 60 Industrial Parkway #Z64 Cheektowaga, NY, USA 14227 For more information about your product’s warranty, please visit our website at www.defender-usa.com Warranty Terms 1. DEFENDER products are guaranteed for a period of one year from the date of purchase against defects ®...

  • Page 3: Thank You

    DEFENDER® does not endorse any DEFENDER® products for illegal activities. DEFENDER® is not responsible or liable in any way for any damage, vandalism or any other action that may occur while a DEFENDER® product is in use by the purchaser. ...

  • Page 4: Table Of Contents

    TABLE OF CONTENTS IMPORTANT! PLEASE READ ..............................2 DO NOT RETURN THIS PRODUCT TO THE STORE ........................2 WARRANTY INFORMATION...............................2 WARRANTY TERMS ..................................2 THANK YOU ....................................3 DEFAULT PASSWORD INFORMATION ............................3 WHAT'S INCLUDED ................................8 BUTTONS AND CONNECTIONS .............................9 DVR BACK ....................................9 MOUSE .....................................9 REMOTE CONTROL .................................10 THINGS TO CONSIDER BEFORE INSTALLATION ........................11 MOUNTING CAMERAS ................................11...
  • Page 5 TABLE OF CONTENTS INITIAL DEVICE (INIT. DEV.) ..............................21 BLIND SWITCH ..................................21 TRANSPARENCY ..................................22 VOLUME AND MARGIN ................................22 RECORD SETUP ..................................23 REC PARA TAB ..................................23 RECORD (ENABLE/DISABLE) ..............................23 TO COPY SETTINGS: ................................23 PACK DURATION ..................................23 PRERECORD ...................................23 SCHEDULE TAB ..................................24 RECORD SCHEDULE SETUP ..............................24 TO SETUP A RECORD SCHEDULE ............................25 MAINSTREAM TAB ..................................25 RESOLUTION ...................................25...
  • Page 6 TABLE OF CONTENTS HDD TAB ....................................44 OVERWRITE ....................................44 FORMAT USB ..................................45 PTZ TAB ....................................46 CONNECTING A PTZ CAMERA ...............................46 SYSTEM SETUP ..................................46 GENERAL TAB ..................................47 DATE AND TIME ..................................47 DST (DAYLIGHT SAVING TIME) ..............................48 NETWORK TIME PROTOCOL (NTP) ............................49 LANGUAGE ....................................49 VIDEO FORMAT ..................................49 MENU TIME OUT ..................................49 USERS TAB....................................50...
  • Page 7 TABLE OF CONTENTS HDD ......................................69 OVERWRITE ....................................69 PTZ ......................................69 SYSTEM ....................................70 GENERAL ....................................70 DST ......................................71 IF BY WEEK .....................................71 IF BY DATE ....................................71 (NTP) NETWORK TIME PROTOCOL ............................71 USERS .....................................72 ADVANCED ....................................73 EVENTS ....................................73 MAINTAIN ....................................73 LOAD DEFAULT ..................................73 FIRMWARE UPDATE .................................73 LOCAL SETTINGS ..................................74 SAVE PATHS ....................................74 LOGOUT ....................................74...

  • Page 8: What's Included

    WHAT'S INCLUDED HDD size and What's Included varies by model 500 GB 2 TB • DVR with Internal Hard Drive • DVR with Internal Hard Drive • 4 Window Warning Stickers • 4 Window Warning Stickers • DC12V Power • DC12V Power •...

  • Page 9: Buttons And Connections

    BUTTONS AND CONNECTIONS DVR BACK *May not be exactly as shown. Not all models come with HDMI ports. 1. Video Output: Accepts up to two monitors 6. Audio Input: Accepts a microphone and/or audio-supported camera (not included) 2. LAN Connection: Connects to router 7.

  • Page 10: Remote Control

    BUTTONS AND CONNECTIONS REMOTE CONTROL 1. Numerical Keypad: Buttons 1-8 displays the corresponding camera on full screen. 0 disables / enables the mouse. 2. All: Switch to all camera viewing mode. 3. Menu: Access the main menu and exit the current menu.

  • Page 11: Things To Consider Before Installation

    150 ft (optimum distance) from the DVR. of every visitor. • Defender wired camera’s come with 65 ft of • Having the camera in the open for people to see video/power wire.  Please make sure that can help deter criminals.

  • Page 12: Wired Camera Installation

    BUTTONS AND CONNECTIONS Wired Camera Installation Wireless Camera Installation Wireless Cameras - Pairing Press quickly Press quickly CH 1 CH 2 CH 3 CH 4 CH 1 CH 2 CH 3 CH 4 appears on the screen, disconnect the power supply from the camera and repeat PAIRING steps.

  • Page 13: Connecting Additional Devices

    BUTTONS AND CONNECTIONS CONNECTING ADDITIONAL DEVICES Connecting a USB Mouse 1. Plug the USB connection on the mouse into the top USB connection on the back of the DVR. Connecting a Monitor 1. Connect the BNC to RCA connector to the top VIDEO OUT connection on the back of the DVR.

  • Page 14: Using The Mouse

    BUTTONS AND CONNECTIONS Now that you have powered up the DVR and connected it to a TV or monitor you are ready to begin setting up and using the DVR. You will notice the coaching Smart Menu information bubbles at the bottom of the screen describing the settings that you will fi nd in the menu.

  • Page 15: Function Toolbar

    FUNCTION TOOLBAR The Function Toolbar can be accessed 3 different ways: 1. By right clicking the mouse anywhere on the 3. Pressing SELECT on the remote. To access items screen. To access items on this menu with the on this menu with the remote, use the arrow keys mouse move the mouse pointer over the option to move and when the option is highlighted, to highlight it and left-click.

  • Page 16: Ptz Camera

    FUNCTION TOOLBAR PTZ Camera This shortcut opens the PTZ menu. PTZ stands for Pan, Tilt, Zoom cameras (not included). This menu option only controls compatible PTZ cameras that are properly setup in the device management section of the menu. The PTZ camera controls are: Directional keys: Moves the camera in the direction Speed: Allows you to adjust the speed that the of the arrow.

  • Page 17: Zoom

    FUNCTION TOOLBAR Zoom When viewing a camera in full screen mode, your function toolbar gives you an option to zoom in. This function allows you to get a better view of what you are monitoring. To zoom follow these steps: 1.

  • Page 18: Main Menu

    MAIN MENU Main Screen 1. The main menu can be accessed by pressing the menu button on the remote control or by right clicking the mouse, then selecting the menu icon. 2. To make a selection from the main menu, left click the mouse or press select on the remote.

  • Page 19: Basic Setup

    BASIC SETUP Display Setup The Display Setup menu has 3 tabs; Live, Output and Privacy Zone. This menu allows you to name each camera, adjust where the title of the camera appears on screen, adjust the color of each camera, turn cameras on and off as well as decide on where the time will be displayed on screen.

  • Page 20: Color Setup

    BASIC SETUP Color Setup Clicking this button will allow you to adjust the image settings for an individual camera. To adjust color follow these steps: 1. Select the COLOR SETUP button and a full screen view of the selected camera will appear along with scroll bars to adjust Hue, Brightness, Contrast and Saturation.

  • Page 21: Copy

    BASIC SETUP MAIN MENU Copy This DVR gives you an option to copy all display selections from one camera to another, or to all cameras. To copy Camera Settings follow these steps: 1. Select the COPY option and choose a camera number or ALL cameras.

  • Page 22: Transparency

    BASIC SETUP Transparency Adjust the menu from transparent to opaque (solid) by following these steps: 1. Click and drag the bar in the center next to TRANSPARENCY. 2. Click on APPLY to confi rm settings. Volume and Margin These options let you customize the look and sound of your recordings. Margin 1.

  • Page 23: Record Setup

    BASIC SETUP Record Setup This option allows you to turn recording for each camera on or off, set video quality, adjust the frame rate, set the resolution, enable or disable audio recording, pick a recording mode (scheduled or continuous), set the file pack time (recorded video size in minutes) and copy settings from one camera to another.

  • Page 24: Schedule Tab

    BASIC SETUP Schedule Tab Record Schedule Setup The DVR allows you to choose whether it always records, or if it records based on a set schedule or only when motion is detected. Your DVR is set to record always by factory default. Schedule Record: (Green) Sets schedule or constant recording Motion Record: (Yellow) Settings for motion recording No Record: (Transparent) Footage will not record at this time...

  • Page 25: To Setup A Record Schedule

    BASIC SETUP To setup a record SCHEDULE 1. Select the channel and the day you wish to set a 4. Select the day at the bottom you have record schedule. customized and wish to apply to other days. Select a specifi c day or TO ALL and then COPY. 2.

  • Page 26: Search

    BASIC SETUP SEARCH This option allows you to search through your previously recorded footage and fi nd footage recorded from particular dates and times. You can access the video search menu by pressing play on the remote control, PLAYBACK on the function TOOLBAR or going into the main menu under search. Playback Tab To access and play back footage from a particular date and time: 1.

  • Page 27: Event Search Tab

    BASIC SETUP Event Search Tab This DVR allows you to view the file list for each day that you have recorded footage. The file list allows you to see what type of recording it was (normal, motion detection), the date and time the footage was recorded, the size of the footage, as well as gives you the option to backup particular recorded events.

  • Page 28: Backup Tab

    AVI supported media player (example: Windows Media Player). Note: The Backup format is H.264 and will require the included Link: http://defender-usa.com/support. software to play the file. Video clips can also be played back using the web viewer. Log Tab To view the log of files in the order that they were recorded. Here you can choose to view files based on recording type and time frame.

  • Page 29: Network Setup

    NETWORK SETUP The network setup menu is your gateway to viewing your footage online. This menu holds the information you need to set up online viewing. The DVR is preconfi gured to work with most basic network setups and the values shown on the screen are the values you will be using to set up and view the DVR on a computer.

  • Page 30: Requirements

    NETWORK SETUP REQUIREMENTS CONNECTING DVR TO A ROUTER You will need to have: 1. Power off the DVR by removing the power cable from the back of the DVR. • The DVR connected to a router. 2. Connect the included network cable to the back •...

  • Page 31: Finding Your Dvr's Ip Address

    NETWORK SETUP Finding your DVR’s IP Address By default, the DVR IP mode is set to DHCP . This means the DVR will automatically retrieve an IP address from the router that it is connected to. Unless your network requires a static IP address leave the DVR IP mode set as DHCP.
  • Page 32 NETWORK SETUP Client Port This port is used to transmit images from the DVR. It is recommended that this port remain on port 9000. HTTP Port This port is used to initiate communication to the DVR. The HTTP port is entered at the end of the IP address to connect to the DVR.

  • Page 33: Network Tab

    NETWORK SETUP Gateway This is the IP address of your router. If the box is populated with numbers other than all zeros, this is a confirmation that you are connected to the router. (example: 192.168.1.1) DNS1 and DNS2 Stands for Domain Name System and is for advanced network setup. DNS is used to convert common names into website IP Addresses.

  • Page 34: Client Port

    NETWORK SETUP DDNS Tab DDNS (Dynamic Domain Name Service) This menu option allows you to set up a common name for the DVR instead of typing in an IP address. This feature is used if you have a Dynamic IP address from your ISP and the IP address is constantly changing.

  • Page 35: Gateway

    4. In another tab of the Internet Explorer window, IMPORTANT!: go to the website shown below. Locate the make This website offers FREE how to guides. Defender does not endorse a payment being made for the services of this of your router/ modem and the model number.

  • Page 36: Ddns Tab

    NETWORK SETUP Change the Active X settings listed below: 1. Open Internet Explorer and select Tools. 6. Close Internet Explorer, reopen and type in the IP Address again. It will now allow you to enter your 2. Select Internet Options. username and password.

  • Page 37: If You Cannot Connect

    5. Port forwarding is not set up correctly. Read the NOTE: instructions of www.defender-usa.com/network For Port Forwarding issues, please contact DEFENDER®'s and/or www.portforward.com to ensure you technical support team. For issues regarding your modem, have the correct port forwarding settings.

  • Page 38: Mobile Viewing

    MOBILE VIEWING Downloading The App 2. Download the “ClearVu®” app to your 1. Visit the “Google Play” Store or the “App Store” for mobile device your app Add Device Using The QR Code 1. Tap “Device Manager” from the main menu 2.
  • Page 39 MOBILE VIEWING 4. Fit the square directly around the “QR” icon the Tap the “QR” code to scan camera will automatically take a photo Androids square will be green. TIP! Using the QR code set up and UID is the easiest and fastest way to get to view your camera through Internet Explorer. Disclaimer: at bottom of page Disclaimer: iPhone is a registered trademark of Apple Inc.

  • Page 40: Add Device Using The Ip Address

    2. Tap the “+” or “ADD” icon at the top right of your 1. Tap “Device Manager” from the main menu screen screen 4. Select the IP/Domain to find IP address please 3. Tap “Device ID” beside “Login Type” look within your networking menu in the DVR Refer to website: defender-usa.com/support...
  • Page 41 MOBILE VIEWING 5. Type the “IP” address in the “IP” address Bar Select save at the top right of your screen...

  • Page 42: Device Setup

    DEVICE SETUP ALARM Setup The alarm menu allows you to adjust which alarms you would like set and adjust the length of time that the internal buzzer will sound for. This DVR gives you the option to have email alerts sent when motion is detected. To set up email notifi cations for motion, please see NETWORKING SETUP - EMAIL TAB.

  • Page 43: Area Setup

    DEVICE SETUP Copy settings to other camera channels: 1. On the channel drop down menu select which 3. Click the COPY button. settings you want to copy. 4. Select APPLY to save changes. 2. Select which channels to apply the settings to in the TO drop down box.

  • Page 44: Hdd Tab

    DEVICE SETUP Device Set up This menu allows you to select and configure the HDD and PTZ camera (not included). HDD Tab This menu option gives you information about your Hard Disk Drive (HDD), allows you to enable overwrite mode, and format the hard drive and/or USB drive. Your options are: State: Displays the current operating status of the hard drive.

  • Page 45: Format Usb

    DEVICE SETUP Format HDD Formatting the HDD erases all recorded video and audio (if equipped) on your HDD. To Format the HDDfollow these steps: 1. Select the box next to the HDD that you want to 4. Formatting the HDD may take a few minutes. format.

  • Page 46: Ptz Tab

    DEVICE SETUP PTZ Tab PTZ setup allows you to input information for a PTZ camera. (PTZ cameras not included.) The information must be entered into the DVR so that the DVR works with your PTZ camera and all its functions. Connecting a PTZ Camera The DVR supports a 2-wire RS-485 connection for a PTZ camera to be connected (PTZ camera not included).

  • Page 47: General Tab

    DEVICE SETUP General Tab The General Tab allows for you to change the date and time, language, as well as daylight saving time. Date and Time This menu option allows you to set the date and time, to change the format of the displayed date, and time. DATE FORMAT: 1.

  • Page 48: Dst (Daylight Saving Time)

    DEVICE SETUP DST (Daylight Saving Time) You can program the DVR to automatically switch to Daylight Saving Time. To customize the DVR’s daylight saving time settings follow these steps: 1. Select the SETUP button next to DST 4. Select the drop down box next to Daylight Saving Time Mode to adjust whether you would 2.

  • Page 49: Network Time Protocol (Ntp)

    Throughout the world there are two main video systems; NTSC and PAL. NTSC stands for National Television System Committee, and is used in parts of North America and Japan. PAL stands for Phase Altering Line and it is used in European countries. The DVR is automatically set to NTSC as DEFENDER® distributes DVRs within North America.

  • Page 50: Users Tab

    DEVICE SETUP Users Tab The Users Tab allows for you to setup 7 different users on the DVR. You can also customize their username, password, and permission levels. Permission levels include the ability to change settings, view cameras, and footage. Password and Permission Setup The default username is admin and the default password is 123456.

  • Page 51: Version Tab

    To UPDATE system: 1. Download the upgrade fi les from 3. Click UPDATE and click OK to confi rm. This may www.defender-usa.com and put the fi les onto take up to 10 minutes. your USB fl ash drive. 4. Once the update is complete, your DVR will 2.

  • Page 52: Default Settings

    DEVICE SETUP Default Settings Loading default settings will restore all settings on your DVR to the default settings except for the date and time. The default username is admin and the default password is 123456. To load default follow these steps: 1.

  • Page 53: Playback

    PLAYBACK PLAYBACK There are two types of files available for playback; RECORD SEARCH files or EVENT SEARCH files. These searches allow you to find footage recorded from particular dates and times. There are three ways to access the SEARCH menu for playback: 1.

  • Page 54: Event Search Tab

    PLAYBACK Event Search Tab This DVR allows you to view the file list for each day that you have recorded footage. The file list allows you to see what the type of recording it was (MOTION DETECTION or SCHEDULED RECORDING), the date and time the footage was recorded, the size of the footage, as well as gives you an option to backup particular recorded events.

  • Page 55: Playback Through Dvr

    PLAYBACK Playback Through DVR Click the fi le you have selected to view, and the footage will automatically play. Upon playing back the recorded footage, options at the bottom of the screen appear to manipulate the video. These options are also available on the remote control.

  • Page 56: Computer Playback

    To view footage though your computer: 1. Insert included software CD into disk drive and double click to install the playback software or visit Defender-USA.com/support to download the software. 2. Follow the installation guide until the end. 3. Once everything has been successfully installed, insert USB device into USB port on computer. Make sure USB device has backed up footage on it.

  • Page 57: File Viewing

    PLAYBACK File Viewing Be sure that the playback software is open on your computer. Instructions differ depending on what files you would like to open and play. To add one video: To add an entire folder: 1. Select and then files. Find the USB device file, 1.

  • Page 58: Software Functions

    PLAYBACK Software Functions The software has many functions. The drop down menus allow you to adjust the video, the file menu allows you to open video files, and settings allows you to adjust certain settings in the software. Play Menu The video functions from the play menu are as follows: 1.

  • Page 59: Online Software

    ONLINE SOFTWARE LOGGING INTO SOFTWARE 1. If you created a DDNS account, type in your 3. The login screen also has the option to adjust account’s host name in the Internet Explorer which connection you are viewing the software address bar. If you didn’t create an account, you with (internet or LAN).

  • Page 60: Live Mode

    ONLINE SOFTWARE Live Mode This section is applicable to Netviewer. Please note that information here may vary if using an updated version of Netviewer.The LIVE tab at the top of the online viewing screen allows you to view the DVR in live mode.

  • Page 61: Ptz Options

    ONLINE SOFTWARE PTZ OPTIONS The PTZ camera controls are: Zoom: Pressing the + zooms in and pressing the zooms out. Focus: Pressing the + focuses the picture and pressing takes the focus away. Many PTZ cameras do this automatically. Iris: Pressing the + lets in more light and pressing the takes light out of the picture.
  • Page 62 ONLINE SOFTWARE PLAYBACK This tab allows you to search, view and backup previously recorded footage that is stored on your DVR’s HDD. You can also narrow down your search by type of footage and what camera it was recorded from. To search your footage: The DVR menu cannot be accessed by two people using the same Administrator using the same username and password .

  • Page 63: Playing Back Footage

    ONLINE SOFTWARE Playing Back Footage When you press play, it may take a few minutes to load. The footage will begin playing automatically. The playback options are located at the bottom of the screen. The PLAYBACK options (from left to right on the screen) are as follows: Play: Pauses playback.

  • Page 64: Remote Settings - Online Setup

    ONLINE SOFTWARE REMOTE SETTINGS - Online Setup The REMOTE SETTINGS tab allows you to make some adjustments to certain DVR settings. The menu options that can be adjusted include: • Alarm Parameters • Device Parameters • PTZ Parameters • Device Management •...

  • Page 65: Privacy Zone

    ONLINE SOFTWARE To turn the Live Viewing of a camera on or off: To turn Show Time display or Record Time display off or on: 1. Select the channel you would like to view live. 1. Select the SHOW time option or record time 2.

  • Page 66: Record

    ONLINE SOFTWARE Record The RECORD option allows you to record from your computer. Here you can set which channel to record as well as set up a recording schedule and recording resolutions. Rec. Parameters To adjust the DVR record parameters: 1.

  • Page 67: Network

    ONLINE SOFTWARE Network The network tab is your gateway to viewing your footage online and contains the DVR information you need to set up online viewing. Since you have already set up your networking viewing, the network menu can be used for reference purposes.

  • Page 68: Email

    ONLINE SOFTWARE Email To receive email notifications: 6. Select the Sender Email box and input the email in which the email notification will be 1. Select the drop down box next to Email, coming from. 2. Select enable. 7. Select the Sender Password box and input the 3.

  • Page 69: Device

    ONLINE SOFTWARE Device The DEVICE tab allows you to view hard drive information such as HDD status and available space. You can also set the overwrite setting. This is a useful menu when troubleshooting your DVR. HDD options are: HDD Status: Displays the current operating status Total Space: Tells you the total amount of space on of the hard drive.

  • Page 70: System

    ONLINE SOFTWARE System The SYSTEM tab allows you to view your device name and serial number, as well as the hardware and software versions. This is a useful menu when troubleshooting your DVR. General This menu option allows you to adjust the date and time, change the format of the displayed date, adjust the time format, set time zones and adjust the DVR for daylight saving time.

  • Page 71: Dst

    ONLINE SOFTWARE DST stands for Daylight Saving Time. You can adjust the DVR to change its time for you when daylight saving time approaches, so you don’t have to go back and do it yourself. You can also customize when the DVR changes for DST.

  • Page 72: Users

    ONLINE SOFTWARE Users The USERS tab allows you to customize passwords and set different authority levels for other users. Authority settings: 1. Select the username you wish to change settings for. 2. The password status and information will come up under the list. 3.

  • Page 73: Advanced

    ONLINE SOFTWARE Advanced Adjust the device alarms for disk errors, video loss, or when your HDD is full. Events To enable alarm settings: 1. Select the drop down menus to select whether 4. Select the Show Message checkbox if you would the DVR alarm will sound when the HDD is low on like a message to be displayed on your monitor memory or is not working properly or if there is...

  • Page 74: Local Settings

    Follow the port forwarding instructions found in the PORT FORWARDING section of this manual ( and use the port assigned in mobile viewing setup screen. Be sure to forward the MOBILE PORT 18004 IN ADDITION to ports 80 and 9000. Read the instructions of www.defender-usa.com/networkand/or www.portforward.com to ensure you have the correct port forwarding settings.

  • Page 75: Troubleshooting

    TROUBLESHOOTING Mouse is not working • Be sure the mouse is connected to the proper USB port. The proper port for the mouse is the top USB port on the back. • Try connecting the mouse to a different USB port. Remote control is not working •...
  • Page 76 TROUBLESHOOTING Cannot see all/one of the • Check if the cameras are properly connected to the back of the DVR camera(s) on the monitor and to a power source. • If using the 4 to 1 power connector, make sure it is plugged into a power source and each of the cameras.
  • Page 77 TROUBLESHOOTING Cannot view online footage • Sometimes your router will not allow you to view the footage with using my external your external IP address because the DVR is connected to the same router. Try typing the DVR's internal IP address in the address bar. IP address •...
  • Page 78 www.defender-usa.com...

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