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Defender Digital Video Recorder Instruction Manual

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  • Page 2 NEED HELP? DO NOT RETURN THIS PRODUCT TO THE STORE Please contact a DEFENDER® customer support representative first regarding any additional information on product features, specifications or assistance with setup. Please contact us via one of the methods below: Email: support@defender-usa.com...
  • Page 3 Canada L2H 1J9 Warranty Terms DEFENDER® products are guaranteed for a period of one year from the date of purchase against defects in workmanship and materials. This warranty is limited to the repair, replacement or refund of the purchase price at DEFENDER®'S option.

  • Page 4: Table Of Contents

    TABLE OF CONTENTS TABLE OF CONTENTS ..............................4 INTRODUCTION................................6 WHAT IS INCLUDED ..............................6 FEATURES..................................7 BUTTONS & CONNECTIONS ............................8 BASIC SETUP................................10 Things to Consider Before Installation ......................10 Mounting the Cameras ..........................10 Wiring Diagram for Cameras ........................11 CONNECTING ADDITIONAL DEVICES .........................

  • Page 5: Table Of Contents

    TABLE OF CONTENTS System Setup .............................. 37 General Tab ............................. 38 User's Tab ............................41 Version Tab ............................. 42 Advanced Setup ............................42 Maintain Tab ........................... 42 Events Tab ............................43 PLAYBACK ................................... 44 Playback ..............................44 Event Search..............................45 Playback Through DVR ..........................

  • Page 6: Introduction

    INTRODUCTION Congratulations on your purchase! This user-friendly system will allow you to monitor and protect your home or business. The coaching SmartMenu makes setting up and using your DVR very easy with helpful information to assist you. The DVR comes equipped with H.264 compression which allows you to record and store more footage using less space;...

  • Page 7: Features

    View Your Camera Footage From Anywhere in the World Everyone needs a vacation to get away from it all. With DEFENDER® you can enjoy with peace in mind, knowing you can view your camera footage live online, anytime and anywhere. You can use search engines such as Internet Explorer®, Firefox®, Chrome™...
  • Page 8 CONNECTIONS DVR BACK 11 12 1. Camera Connect: 7. Power Switch: Camera connections Turns DVR power ON and OFF. for cameras. 8. Audio Output: Connects to speaker/ 2. Video Output: Connects to a monitor. audio input. 3. Audio Input: Accepts a microphone and/ 9.

  • Page 9: Buttons & Connections

    BUTTONS AND CONNECTIONS REMOTE CONTROL 1. Numerical Keypad: Buttons 1-8 displays the corresponding camera on full screen. 0 disables / enables the mouse. 2. All: Switch to all camera viewing mode. 3. Menu: Access the main menu and exit the current menu.

  • Page 10: Basic Setup

    • Each camera comes with 65ft of video/power wire. Please make sure that you mount the cameras no more than195ft from the DVR. If longer wiring distance is required, extension cables can be purchased (21007/21008/21009) from your local re-seller or at www.defender-usa.com. • We recommend using a surge-protected power bar to protect the camera’s internal circuitry. Mounting the Cameras Adjust camera to desired viewing angle 1.
  • Page 11 BASIC SETUP iring for ameras...

  • Page 12: Connecting Additional Devices

    BASIC SETUP CONNECTING ADDITIONAL DEVICES UsB m onneCting a oUse Plug Mouse into top USB port 1. Plug the USB connection on the mouse into the top USB connection on the back of the DVR. Connect BNC to RCA connector onneCting a onitor 1.

  • Page 13: Getting Started

    GETTING STARTED GETTING STARTED Now that you have powered up the DVR and connected it to a TV or monitor you are ready to begin setting up and using the DVR. You will notice the coaching SmartMenu information bubbles at the bottom of the screen describing the settings that you will find in the menu.

  • Page 14: Function Toolbar

    FUNCTION TOOLBAR FUNCTION TOOLBAR The Function Toolbar can be accessed 3 different ways: By right clicking the mouse anywhere on the screen. To access items on this menu with the mouse move the mouse pointer over the option to highlight it and left-click.
  • Page 15 FUNCTION TOOLBAR ptZ C amera This shortcut opens the PTZ menu. PTZ stands for Pan, Tilt, Zoom cameras (not included). This menu option only controls compatible PTZ cameras that are properly setup in the device management section of the menu. The PTZ camera trols are: Directional keys: Moves the camera in the direction of the arrow Zoom:...
  • Page 16 FUNCTION TOOLBAR tart rUise This option prompts the PTZ cruise to start (if you have set up the PTZ cruise). Click it again to stop the PTZ cruise. eCord earCh This shortcut prompts the video search menu to appear. It allows you to search through the previously recorded footage. For more information on the video search menu, please see the PLAYBACK section of this manual.

  • Page 17: Main Menu

    MAIN MENU 1. The MAIN MENU can be accessed by pressing the MENU button on the remote control or by right clicking the mouse, then selecting the MENU icon. 2. To make a selection from the MAIN MENU, left-click the mouse or press SELECT on the remote. 3.

  • Page 18: Display Setup

    MAIN MENU DISPLAY SETUP The DISPLAY SETUP menu has 3 tabs; Live, Output and Privacy Zone. This menu allows you to name each camera, adjust where the title of the camera appears on screen, adjust the color of each camera, turn cameras on and off as well as decide on where the time will be displayed on screen.

  • Page 19: Color Setup

    MAIN MENU Color Setup Clicking this button will allow you to adjust the image settings for an individual camera. To adjust the CoLor on a camera: 1. Select the COLOR SETUP button and a full screen view of the selected camera will appear along with scroll bars to adjust Hue, Brightness, Contrast and Saturation.

  • Page 20: Vga Resolution

    MAIN MENU Copy This DVR gives you an option to copy all display selections from one camera to another, or to all cameras. To CoPy settings from one camera to other cameras: 1. Select the COPY option and choose a camera number or ALL cameras. 2.
  • Page 21 MAIN MENU Transparency This allows for the appearance of the menu to appear either clear or solid. To adjust the TrANSPArENCy: 1. Click and drag the bar in the center next to TRANSPARENCY. 2. Click on APPLY to confirm settings. Volume and Margin These options let you customize the look and sound of your recordings.

  • Page 22: Record Setup

    MAIN MENU RECORD SETUP This option allows you to turn recording for each camera ON or OFF, set video quality, adjust the frame rate, set the resolution, enable or disable audio recording, pick a recording mode (scheduled or continuous), set the file pack time (recorded video size in minutes) and copy settings from one camera to another.

  • Page 23: Schedule Tab

    MAIN MENU ChedULe Record Schedule Setup The DVR allows you to choose whether it always records, or if it records based on a set schedule or only when motion is detected.Your DVR is set to record always by factory default. Schedule Record: (Green) Sets schedule or constant recording Motion Record: (Yellow) Settings for motion recording...

  • Page 24: Mainstream Tab

    MAIN MENU To set your dvr for SChEduLE record: 1. Select the channel and the day you wish to set a record schedule. 2. Click on the top line of the time graph if you would like SCHEDULE RECORD. Schedule record will record constantly. Each box represents one hour.

  • Page 25: Playback Tab

    MAIN MENU SEARCH This option allows you to search through your previously recorded footage and find footage recorded from particular dates and times. You can access the VIDEO SEARCH menu by pressing PLAY on the remote control, PLAYBACK on the FUNCTION TOOLBAR or going into the MAIN MENU under SEARCH.

  • Page 26: Event Search Tab

    MAIN MENU Vent earCh This DVR allows you to view the file list for each day that you have recorded footage. The file list allows you to see what type of recording it was (NORMAL, MOTION DETECTION), the date and time the footage was recorded, the size of the footage, as well as gives you the option to backup particular recorded events.

  • Page 27: Backup Tab

    MAIN MENU aCkUp Your DVR allows you to backup footage to a USB device, USB HDD, or a USB CD/DVD burner and play it back on your computer. To Backup footage onto uSB device: 1. Make sure a USB device or USB burner is plugged into the proper USB connection on the back of the DVR.

  • Page 28: Network Setup

    MAIN MENU NETWORK SETUP The NETWORK SETUP menu is your gateway to viewing your footage online. This menu holds the information you need to set up online viewing. The DVR is preconfigured to work with most basic network setups and the values shown on the screen are the values you will be using to set up and view the DVR on a computer.
  • Page 29 MAIN MENU Client Port: This port is used to transmit images from the DVR. It is recommended that this port remain on port 9000. HTTP Port: This port is used to initiate communication to the DVR. The HTTP port is entered at the end of the IP address to connect to the DVR.

  • Page 30: Substream Tab

    MAIN MENU Gateway: This is the IP address of your router. If the box is populated with numbers other than all zeros, this is a confirmation that you are connected to the router. DNS1 and DNS2: Stands for Domain Name System and is for advanced network setup. DNS is used to convert common names into website IP Addresses.

  • Page 31: Email Tab

    MAIN MENU To setup your ddNS on the dvr: 1. Highlight and select DDNS setup. 2. Highlight DDNS and change from DISABLE to ENABLE. 3. Highlight SERVER, this should be set to DynDNS. Choose your DDNS provider from the list. 4.

  • Page 32: Alarm Setup

    MAIN MENU To adjust the user name, password and server port for mobile login: 1. Select the column next to the setting you would like to change and a keyboard will appear. 2. Type the user name, password and port you would like then select ENTER to close the keyboard. (User name and passwords are case sensitive.) 3.

  • Page 33: Area Setup

    MAIN MENU Copy settings to other camera channels: 1. On the channel drop down menu select which settings you want to copy. 2. Select which channels to apply the settings to in the TO drop down box. 3. Click the COPY button. 4.

  • Page 34: Device Setup

    MAIN MENU DEVICE SETUP This menu allows you to select and configure the HDD and PTZ camera (not included). hdd t This menu option gives you information about your Hard Disk Drive (HDD), allows you to enable overwrite mode, and format the hard drive and/or USB drive.

  • Page 35: Ptz Tab

    MAIN MENU Format HDD Formatting the HDD erases all recorded video and audio on your HDD. To Format the hdd: 1. Select the box next to the HDD that you want to format. 2. Click the FORMAT HDD button. An alert screen will appear indicating "FORMAT WILL REMOVE ALL DATA FROM HDD".

  • Page 36: Connecting A Ptz Camera

    MAIN MENU ptZ C onneCting a amera The DVR supports a 2-wire RS-485 connection for a PTZ camera to be connected (PTZ camera not included). Please see your PTZ camera manual for further instructions on required connections and settings. To connect a two-wire PTZ camera: 1.

  • Page 37: General Tab

    MAIN MENU eneraL The General Tab alllows for you to change the date and time, language, as well as daylight saving time. Date and Time This menu option allows you to set the date and time, to change the format of the displayed date, and time. Set the dATE ForMAT: 1.
  • Page 38 MAIN MENU DST (Daylight Saving Time) You can program the DVR to automatically switch to Daylight Saving Time. To customize the dvr’s dAyLighT SAviNg TiME settings: 1. Select the the DST SETUP box next to DST. 2. Select the drop down box next to Daylight Saving Time and list will appear. Select ENABLE. 3.

  • Page 39: Video Format

    Committee, and is used in parts of North America and Japan. PAL stands for Phase Altering Line and it is used in European countries. The DVR is automatically set to NTSC as DEFENDER® distributes DVRs within North America. To change the vidEo ForMAT: 1.

  • Page 40: User's Tab

    MAIN MENU sers The USERS Tab allows for you to setup 7 different users on the DVR. You can also customize their username, password, and permission levels. Permission levels include the ability to change settings, view cameras, and footage. Password and Permission Setup The default username is admin and the default password is 123456.

  • Page 41: Version Tab

    DEFENDER® representative recommends it. To uPdATE system: 1. Download the upgradefiles from www.defender-usa.com and put the files onto your USB flash drive. 2. Insert the USB flash drive into the back of the DVR. 3. Click UPDATE and click OK to confirm. This may take up to 10 minutes.

  • Page 42: Events Tab

    MAIN MENU Default Settings Loading default settings will restore all settings on your DVR to the default settings except for the date and time. The DEFAULT USERNAME is admin and the DEFAULT PASSWORD is 123456. To LoAd dEFAuLT: 1. Click LOAD DEFAULT, a screen will appear. 2.

  • Page 43: Playback

    PLAYBACK PLAYBACK There are two types of files available for playback ; RECORD SEARCH files or EVENT SEARCH files. These searches allow you to find footage recorded from particular dates and times. There are three ways to access the SEArCh menu for playback: 1.
  • Page 44 PLAYBACK Vent earCh This DVR allows you to view the file list for each day that you have recorded footage. The file list allows you to see what the type of recording it was (MOTION DETECTION or SCHEDULED RECORDING), the date and time the footage was recorded, the size of the footage, as well as gives you an option to backup particular recorded events.

  • Page 45: Event Search

    PLAYBACK Playback Screen PLAYBACK THROUGH DVR Click the file you have selected to view, and the footage will automatically play. Upon playing back the recorded footage, options at the bottom of the screen appear to manipulate the video. These options are also available on the remote control. The options and their functions are as follows: (from left to right on the screen) Rewind: Pressing this rewinds the footage, the more times you press this the faster the footage will rewind...

  • Page 46: Computer Playback

    PLAYBACK COMPUTER PLAYBACK When you backup footage to a USB device, you can view the backed up footage on your computer. Viewing your footage from your computer allows you more options for manipulating the video as well as for backing up footage directly to your computer.

  • Page 47: File Viewing

    PLAYBACK ieWing Be sure that the playback software is open on your computer. Instructions differ depending on what files you would like to open and play: To add one video: 1. Select and then FILES. Find the USB device file, or any other area where backed up footage would be stored on your computer.
  • Page 48 PLAYBACK oftWare UnCtions The software has many functions. The drop down menus allow you to adjust the video, the file menu allows you to open video files, and settings allows you to adjust certain settings in the software. Play Menu 13 14 The video functions from the play menu are as follows: 1.

  • Page 49: Network Guide

    NETWORK GUIDE REQUIREMENTS you will need to have:  The DVR connected to a router.  The router connected to the Internet.  A PC or laptop that is connected to the same router as the DVR. The PC can be connected by a wired or wireless connection.

  • Page 50: Finding Your Dvr's Ip Address

    NETWORK GUIDE FINDING YOUR DVR’S IP ADDRESS By default, the DVR IP mode is set to DHCP. This means the DVR will automatically retrieve an IP address from the router that it is connected to. Unless your network requires a static IP address leave the DVR IP mode set as DHCP. 1.

  • Page 51: Method1

    NETWORK GUIDE Method 1: 1. Open up Internet Explorer. 2. Click on TOOLS. 3. Click on INTERNET OPTIONS. 4. Click on the SECURITY tab, then the CUSTOM LEVEL button. 5. Change the ActiveX settings listed below. • Download signed ActiveX controls: PROMPT or ENABLED • Download unsigned ActiveX controls: PROMPT...

  • Page 52: Method2

    NETWORK GUIDE Method 2: Add the DVR’s IP address to the Trusted Sites in Internet Explorer. 1. Open up Internet Explorer. 2. Click on TOOLS. 3. Click on INTERNET OPTIONS. 4. Click on the SECURITY Tab. 5. Click on TRUSTED SITES. 6.

  • Page 53: Log In To The Dvr (Using Internet Explorer)

    NETWORK GUIDE dVr (U og into the sing nternet xpLorer By default the DVR will require a user to input a username and password before being able to view the DVR online. The default username is: admin and the password is: 123456 nstaLLing the CtiVe ControLs...
  • Page 54 DVR while at a remote location. This process is called PORT FORWARDING and you can find detailed instructions on how to complete the required steps at: option 1 - www.defender-usa.com/network option 2 - www.portforward.com BEFORE YOU BEGIN PORT FORWARDING YOU WILL NEED: ...

  • Page 55: Option1

    1. Open up your web browser and go to: http://www.defender-usa.com/network-product.php 2. Once the site has loaded you will see a list with photos of different DEFENDER® DVR models. Select your model. 3. You will then see a list with photos of different types of routers. Select the router most similar to yours.

  • Page 56: Option 2

    Port Forward Homepage Select a Router most similar to yours from list NoTE: www.portforward.com is not affiliated with dEFENdEr®. PLEASE BE SurE To PorT ForwArd PorT 80 ANd 9000 For oNLiNE viEwiNg. For MoBiLE viEwiNg, BE SurE To PorT ForwArd PorT 18004.

  • Page 57: Testing Port Forwarding

    9. If you receive an error message please refer to IF YOU CANNOT CONNECT in this manual . If you’re still having difficulty connecting you can always contact DEFENDER®'s support team. Write down your external IP address Type in the port you forwarded (Default port is 80) NoTE: www.whatsmyip.org and www.canyouseeme.org are not affiliated with dEFENdEr® in any way.
  • Page 58 Error / Page cannot be displayed NoTE: For Port Forwarding issues, please contact dEFENdEr®'s technical support team. For issues regarding your modem, please contact your internet service provider, as making any...

  • Page 59: To View Online Software Using External Ip Address

    NETWORK GUIDE ip a nLine oftWare sing xternaL ddress 1. From your computer at the DVR's location, open Internet Explorer and type in www.whatsmyip.org and press ENTER. This will direct you to a website that lists your external IP address on the top of the page. Write down your external IP address.

  • Page 60: Logging Into Software

    NETWORK GUIDE LOGGING INTO SOFTWARE If you created a DDNS account, type in your account’s host name in the Internet Explorer address bar. If you didn’t create an account, you can use your external IP address (if on a different computer) or your DVR’s internal IP address (if on a computer connected to the same router).

  • Page 61: Online Software

    ONLINE SOFTWARE LIVE MODE The LIVE tab at the top of the online viewing screen allows you to view the DVR in LIVE mode. In LIVE mode, the available functions on the right are: 1. PTZ Camera Controls: Selecting this function opens up PTZ control menu. For more information refer to PTZ options in this manual .

  • Page 62: Ptz Options

    ONLINE SOFTWARE PTZ OPTIONS The PTZ camera controls are: Zoom: Pressing the + zooms in and pressing the – zooms out. Focus: Pressing the + focuses the picture and pressing the – takes the focus away. Many PTZ cameras do this automatically.

  • Page 63: Playback

    ONLINE SOFTWARE PLAYBACK This tab allows you to search, view and backup previously recorded footage that is stored on your DVR’s HDD. You can also narrow down your search by type of footage and what camera it was recorded from. To SEArCh your footage: 1.

  • Page 64: Playing Back Footage

    ONLINE SOFTWARE PLAYING BACK FOOTAGE: When you press play, it may take a few minutes to load. The footage will begin playing automatically. The playback options are located at the bottom of the screen. The PLAyBACk options (from left to right on the screen) are as follows: Play: Pauses playback.
  • Page 65 ONLINE SOFTWARE Video Clips: Displays specific portions of a file. Click the icon to begin. Select again to stop. The file will be saved in the location that you set. Capture: Takes pictures of specific portions of a file. Select the save location in local settings.

  • Page 66: Online Setup

    ONLINE SOFTWARE REMOTE SETTINGS - ONLINE SETUP The REMOTE SETTINGS tab allows you to make some adjustments to certain DVR settings. The menu options that can be adjusted include: • Alarm Parameters • PTZ Parameters • Network Parameters • Device Parameters • Device Management • Local Settings Each function works much like the MAIN MENU options on the DVR.
  • Page 67 ONLINE SOFTWARE To turn the LivE viEwiNg of a camera on or off: 1. Select the channel you would like to view live. 2. Click the box next to COVERT. 3. Select ENABLE to turn on the camera or DISABLE turn off the camera. 4.
  • Page 68 ONLINE SOFTWARE eCord The RECORD option allows you to record from your computer. Here you can set which channel to record as well as set up a recording schedule and recording resolutions. Rec. Parameters Record Schedule To adjust the dvr record parameters: 1.
  • Page 69 ONLINE SOFTWARE etWork The NETWORK tab is your gateway to viewing your footage online and contains the DVR information you need to set up online viewing. Since you have already set up your networking viewing, the NETWORK menu can be used for reference purposes.
  • Page 70 ONLINE SOFTWARE Email To receive EMAiL notifications: 1. Select the drop down box next to EMAIL, select ENABLE. 2. Select the ENABLE drop down box next to SSL. 4. Select the SMTP Port and input the port number provided by your email provider using the keyboard. (For emails the port number is 25.
  • Page 71 ONLINE SOFTWARE eViCe The DEVICE tab allows you to view hard drive information such as HDD status and available space. You can also set the overwrite setting. This is a useful menu when troubleshooting your DVR. hdd options are: • HDD Status: Displays the current operating status of the hard drive.
  • Page 72 ONLINE SOFTWARE ystem The SYSTEM tab allows you to view your device name and serial number, as well as the hardware and software versions. This is a useful menu when troubleshooting your DVR. General This menu option allows you to adjust the date and time, change the format of the displayed date, adjust the time format, set time zones and adjust the DVR for daylight saving time.
  • Page 73 ONLINE SOFTWARE DST stands for Daylight Saving Time. You can adjust the DVR to change its time for you when daylight saving time approaches, so you don’t have to go back and do it yourself. You can also customize when the DVR changes for DST. To turn the dvr dST on: 1.
  • Page 74 ONLINE SOFTWARE Users The USERS tab allows you to customize passwords and set different authority levels for other users. Authority settings: Authority Screen 1. Select the USERNAME you wish to change settings for. 2. The password status and information will come up under the list.

  • Page 75: Load Default

    ONLINE SOFTWARE dVanCed Adjust the device alarms for disk errors, video loss, or when your HDD is full. Events To enable ALArM settings: 1. Select the drop down menus to select whether the DVR alarm will sound when the HDD is low on memory or is not working properly or if there is video loss.
  • Page 76 ONLINE SOFTWARE oCaL ettings Save Paths You can select where to save the files you capture, record and back up on your computer. To change where the files are saved: 1. Click the (…) box next to the RECORD PATH area and a folder browse screen will appear. 2.
  • Page 77 ONLINE SOFTWARE MOBILE VIEWING This DVR is compatible with iPhone®, BlackBerry®, and Android™ operating systems on 3G networks. Before you can access your DVR on a mobile phone you must make sure that the DVR has the proper network settings, has been port forwarded, and that you have the proper viewing software on your phone.

  • Page 78: Mobile Viewing

    MOBILE VIEWING From your iPhone®: 1. Open and Run the Asee application. 2. Select the setup icon in the bottom right corner of the screen. 3. Fill in the following information: Server IP: Input your DVR’s IP address. Port: Input the port you forwarded in the MOBILE setup. Ensure that this port is also listed under mobile settings on your DVR.
  • Page 79 download from App world™: 1. Open BlackBerry App World™. 2. Search Asee. 3. Select the Asee application and select download. 4. Go to MyWorld and select the Asee application to install. 5. When prompted, select Reboot Device Now. 5. Go to your Downloads folder to launch the Asee application.
  • Page 80 MOBILE VIEWING ™ V ndroid ieWing From your Android™ phone: The easiest way to download and install the Asee application is directly from your Android™ phone's marketplace. A WI-FI network or 3G network must be available to your phone to download using this method. 1.
  • Page 81 TROUBLESHOOTING Mouse is not working • Be sure the mouse is connected to the proper USB port. The proper port for the mouse is the top USB port on the back. • Try connecting the mouse to a different USB port. Remote control is • Be sure the batteries are installed correctly. not working • Be sure you are pointing the remote at the IR sensor. • Point the IR Remote at the camera lens and press a button. You should be able to see the IR LED flicker through the DVR monitoring device. • Try replacing the batteries in the remote. HDD light is blinking • If the hard drive is playing back footage or recording, the light will blink to notify you that there is activity.
  • Page 82 TROUBLESHOOTING Cannot see all/one of the • Check if the cameras are properly connected to the back of the DVR and to a camera(s) on the monitor power source. • If using the 4 to 1 power connector, make sure it is plugged into a power source and each of the cameras. • Check CAMERA SETUP from the MAIN MENU to see if any of the cameras are turned off. I have lost video footage • The cameras might have been tampered with. Be sure to check that all connections are secure and properly set.
  • Page 83 TROUBLESHOOTING Cannot view online footage • Sometimes your router will not allow you to view the footage with your using my external external IP address because the DVR is connected to the same router. Try IP address typing the DVR's internal IP address in the address bar. • If using a port other than 80, add your port forwarded port to the end the IP address. • See the NETWORK SETUP section for setup instructions. Cannot view the DVR • Port forwarding may not be set up correctly.
  • Page 84 Disclaimer DEFENDER® does not endorse the use of any DEFENDER® products for illegal activities. DEFENDER® is not responsible or liable in any way shape or form for any damage, vandalism, theft or any other action that may occur while a DEFENDER®product is in use by the consumer.

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