Defender 21000 Series User Manual page 77

Cannot view online footage
using my external
IP address
Cannot view the DVR through a
remote Internet connection
The browser keeps freezing/I
can't play
The footage
The video is choppy when
viewing live footage online
• Sometimes your router will not allow you to view the footage with
your external IP address because the DVR is connected to the same
router. Try typing the DVR's internal IP address in the address bar.
• If using a port other than 80, add your port forwarded port to the
end the IP address.
• See the NETWORK SETUP section for setup instructions.
• Port forwarding may not be set up correctly.
• The external IP address of the DVR may have changed. Try setting up
a DDNS account to stay connected with the latest IP information.
• The ISP may be blocking port 80.Try changing HTTP Port to 8080. Be
sure to reconfigure the port forwarding.
• Refer to the Network Setup section of the manual for detailed
instructions on Remote Viewing set up.
• Make sure you have an up-to-date browser to view the footage with
the proper ActiveX options.
• Make sure the browser is Internet Explorer. The software will not play
on any other browser.
• Download all Windows Updates to make sure you have the latest
version of Windows and Internet Explorer.
• When multiple Users view the DVR at the same time, it slows the
connection to the DVR. Try accessing the DVR at a later time.
• The speed of your Internet connection may be too slow. Check with
your ISP if the video seems to be choppy no matter when you
check it.
• It is normal to experience a small time delay between the live
footage and the network viewing.
TROUBLESHOOTING
77