Trouble Shooting - Minolta DIMAGE SCAN DUAL II AF-2820U Owner's Manual

TROUBLE SHOOTING

SYMPTOM or MESSAGE
The computer will not start up after
connecting the scanner.
DS_Dual2 does not appear in the
Import drop down list.
"Could not establish connection with
scanner."
"Setting up now. Remove the film
holder."
Indicator lamp blinking rapidly (8Hz).
"Set film properly..."
"Set 35mm film holder properly."
"Set APS film holder properly."
"Could not recognise the film type."
"Insufficient Memory"
"Setting up now. Remove the film
holder." appears when the film
holder is not loaded.
SOLUTION
• Shut down the computer and all the
devices in your USB chain, then check the
USB cables and AC power adapter cord.
• Make sure the plug-in module has been
placed in the correct folder. See page 21.
• Indicator lamp is off – Turn the Dimâge
Scan Dual2 on, then restart your system.
• Remove the film holder and click on OK.
• Scanner door opened during setup. Close
scanner door.
• Load film into the film holder.
• Set the correct film type.
• Set the correct film type.
• Set the film type manually.
• Increase the memory requirements for the
host application.
• If you have scanned multiple images, close
and relaunch the host application.
• Contact a Minolta Service Facility to
change the fluorescent lamp.
Dimâge Scan Dual II 101