Troubleshooting And Frequently Asked Questions; Error Code Description; Frequently Asked Questions - Harman Accentra Owner's Manual

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Troubleshooting and Frequently Asked Questions

A. Error Code Description
Status light error messages:
3 Blinks: Indicates that the ESP (Exhaust Sensing Probe)
has failed, has a broken connection, or has gone out of range
too many times. This requires a manual reset*.
4 Blinks: Can occur only in Room Temp Mode and
indicates Room Sensing Probe failed or not installed. If a
Room Sensing Probe is then installed, the status light will
automatically reset.
NOTE: Unit will not start in "AUTO" with this status error.
5 Blinks (In Igniter Auto. Mode Only): Indicates that the unit
has failed to light within the 36 minute start cycle. To reset -
Turn Mode Selector to "OFF", then turn to either mode again.)
B. Frequently Asked Questions
1. Metallic noise.
2. White ash buildup on glass.
3. Glass has buildup of black soot
4. Glass has turned dirty.
5. Fire has tall flames with black tails and is lazy.
6. Smoky start-up or puffs of smoke from the airwash.
7. Large flame at start-up.
Contact your dealer for additional information regarding operation and troubleshooting. Visit www.harmanstoves.
com to find dealer.
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ISSUES
Harman® • Accentra Owner's Manual_R40 • 2002 -___ • 11/15
6 Blinks : Indicates that the control has calculated poor or
incomplete combustion occurring for more than 25 minutes.
A six blink status may be set if the stove is allowed to run out
of pellets. To reset, turn mode selector to "OFF" then back
on to the desired mode. If the unit was not out of pellets, see
Troubleshooting section for more details.
* Manual reset- disconnect power cord for a few seconds
and reconnect. If error still occurs call your Dealer.
SOLUTIONS
1. Noise is caused by metal expanding and contracting as it
heats up and cools down, similar to the sound produced
by a furnace or heating duct. This noise does not affect
the operation or longevity of your appliance.
2. This is normal. Clean the glass using any non-abrasive
glass cleaner.
3. Excessive build-up of ash. See solution #4. The lower
burn settings will produce more ash, the higher burn
settings produce less. The more it burns on low the more
frequent cleaning of the glass is required.
4. Excessive build up of ash. The lower burn settings will
produce more ash, the higher burn settings produce less.
The more it burns on low the more frequent cleaning of
the glass is required.
5. The feed rate needs to be reduced or the burnpot needs
cleaning. Heat exchanger or exhaust blower needs
cleaning.
6. Either the burnpot is dirty or there is too much fuel at
start-up and not enough air.
7. This is normal. Flame will settle down once the fire is
established.
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