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Communicator Troubleshooting
The following table shows each digit position in the status code, each digit's value and its assigned meaning in
the eight-digit code:
Table 17: Radio Initialization Status - 1-8 bits completion
Bit
Not Completed
Completed
For example, the radio initialization status code 1---4--7- indicates that radio has been powered up, the radio is
attached to the network and Receiver 3 has been initialized.
If the radio initialization status code does not indicate any problems, proceed with installation as per this manual.
If troubles are reported, reset the initialization process. If this action does not fix the problem, refer to Trouble
shooting section in this manual.
Table 18: Trouble Code Indications
Trouble
Possible Causes
Indicator Digit
00
Panel Supervision
02
04
Lockout Trouble
05
3G/Cellular Trouble
Receiver Not Avail-
07
Receiver Supervi-
08
09
Module Configura-
0C
1
2
-
-
1
2
N/A
No Trouble
Check Section [382]Toggle Option[5] is ON (3G/Ethernet Module Enabled).
Ensure the PC-LINK cable between the Panel and Communicator is connected
Trouble
The SIM card has incorrect PIN programmed or has a PIN that the module does not
Ensure the SIM card has been activated. (Could take up to 24 hrs after install).
If this trouble persists, relocate the Panel (and Communicator) or install an external
If you are using a static IP address make sure the gateway and subnet mask are
If the network has a firewall, ensure the network has the programmed outgoing
able
Ensure that all the receivers are programmed for DHCP or have the proper IP
Ensure the 3G Receiver APNs have been programmed with the Access Point Name
This trouble is indicated when supervision is enabled and the unit is not able to suc-
sion Trouble
The unit has exhausted all communications attempts to all programmed receivers
FTC Trouble
This indication appears when Section [021] System Account Code, Section [101],
[111], [201], and [211] Receiver Account Code have not been programmed. Ensure
tion Trouble
3
4
-
-
3
4
Trouble Possible Solutions
properly (not reversed) and is securely in place.
recognize. Replace the SIM card.
Confirm that 3G service is available and active in your area.
Check all antenna connections.
Ensure average radio signal strength is CSQ 6 or higher. (See Table 7).
Ensure the SIM card is properly inserted into the SIM card holder.
antenna extension kit.
Ensure that the Ethernet path has internet connectivity.
ports open (Default UDP Port 3060 and Port 3065).
address and port number.
provided by your 3G provider.
cessfully communicate with the receiver.
If this trouble persists, contact your central station.
for events generated by the Communicator.
Restart the system. If trouble persists, contact your dealer.
that a valid account code has been entered in these Sections.
24
3G Alarm Communicator Installation Manual
5
6
-
-
5
6
entered correctly.
7
8
-
-
7
8
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