Getting Help; Readme / Knowledge Base / Technical Support; Forum; Updates - Native Instruments Komplete Audio 6 Instruction Manual

9 Getting Help
Native Instruments provides various sources of support and information to registered users.
9.1 Readme / Knowledge Base / Technical Support
Readme
Always read the "Readme" file found on the installation CD. It contains important informa-
tion and all last minute changes that could not be included in this manual.
Knowledge Base
Access the Knowledge Base at http://www.native-instruments.com/knowledgebase. To
search the Knowledge Base, log into your user account first. For information on registering
a user account, see chapter 3.3.
Technical Support
You can reach the Technical Support team online via http://www.native-instruments.com
> Support > Product Support. The subsequent form will ask you for all information about your
hardware and software environment to better facilitate our support team. In your communi-
cation with the support team, you should offer as much information as possible; about your
hardware, your operating system and the software you are running. In your description, you
should mention:
• How to reproduce the problem
• What you have already done to try to fix the problem
• A description of your setup, including all hardware and software involved
• The exact model and technical specifications of your computer

9.2 Forum

Check out the NI TRAKTOR and the NI producer forum to discuss all aspects of KOMPLETE
AUDIO 6 and TRAKTOR LE with other users: http://www.native-instruments.com/djforums
and http://www.native-instruments.com/forum/.

9.3 Updates

Whenever you encounter problems, you should also check if you have the latest driver is
installed. For updates, visit the product page on our website: http://www.native-instruments.
com/KA6.
54 – KOMPLETE AUDIO 6 – Manual