Table of Contents
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This chapter is divided into two sections which identify the most common
problems that can occur with Captivator Pro/TV. The first section covers
installing the Captivator Pro/TV card, displaying live video and capturing clips
and stills. The second section lists errors that may appear when you use the Video
Control Panel.
Problem
Computer does not start after installing Captivator Pro/TV.
Condition
Captivator Pro/TV is not installed correctly.
Solution
Check that Captivator Pro/TV is correctly inserted in the
expansion slot.
Problem
Computer does not work correctly after installing
Captivator Pro/TV.
Condition
Base address conflict with another card installed in your PC.
Solution
Remove Captivator Pro/TV and rerun Setup. Make sure that the
jumper on the card matches the position shown in Setup.
Problem
Live video window is black.
Condition
Input is incorrectly connected to Captivator Pro/TV.
Solution
Check that your input is correctly connected to
Captivator Pro/TV.
Condition
Captivator Pro/TV is not configured for your source.
Solution
Select the Video Source radio button in the Video Control Panel.
Select the Detect Video button. If the Status field displays No
Video, make sure that the video source is correctly connected to
Captivator Pro/TV and turned on. If the Status field displays
Video Detected, check that the VM-Channel ribbon cable is
correctly connected to Captivator Pro/TV and your graphics
card.
Troubleshooting
Troubleshooting
Contents 43
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