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If you have a problem with Captivator Pro or Captivator ProTV,
the following sequence has been designed to provide you with
the fastest possible means of getting your system up and running.
1. Check the Troubleshooting section starting on page 43.
2. Dial our FaxBack service where you will find a constantly
updated list of common questions and answers, as well as a
list of the latest software versions available (800 203 8587
from continental America, +1 617 374 0709 from anywhere
else worldwide).
3. Contact our bulletin board service at 617 494 4960 (up to
9600 baud, 8-N-1) in continental America, or +44 1923 271
301 (up to 14400 baud, 8-N-1) elsewhere. Alternatively, you
can drop in to our CompuServe forum (GO VIDEOLOGIC)
for the latest drivers, software versions and product news
updates.
4. Contact your original supplier for technical help.
5. Ring one of our customer support groups at 617 374 0700 in
continental America, or +44 1923 271300 elsewhere. To help
us help you quickly and efficiently, please complete as much
of the next page as you can before you contact us.
For further information on VideoLogic products and services,
contact us at one of the following addresses:
VideoLogic Inc, 245 First Street, Cambridge, Massachusetts
02142, USA. Telephone: 617 494 0530, Fax: 617 494 0534.
VideoLogic Limited, Home Park Estate, Kings Langley,
Hertfordshire, WD4 8LZ, UK. Telephone: +44 1923 260511,
Fax: +44 1923 268969.
Appendix C - Technical support
Appendix C - Technical support
Contents 57
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