Troubleshooting - Panasonic KX-PRS120AZ Operating Instructions Manual

Troubleshooting

If you still have difficulties after following the instructions in this section, disconnect the base unit's
AC adaptor and turn off the handset, then reconnect the base unit's AC adaptor and turn on the
handset.
General use
Problem
The handset does not turn
on even after installing
charged batteries.
The unit does not work.
The handset display is
blank or dark.
I cannot hear a dial tone.
The handset beeps.
The handset display
begins operating
automatically.
PRS120AZ(en)_0724_ver012.pdf PRS120AZ(en)_0724_ver012.pdf
Cause/solution
R Place the handset on the base unit or charger to turn on the
handset.
R Make sure the batteries are installed correctly (page 9).
R Fully charge the batteries (page 9).
R Check the connections (page 9).
R Unplug the base unit's AC adaptor to reset the unit and turn off
the handset. Reconnect the adaptor, turn on the handset and
try again.
R The handset has not been registered to the base unit. Register
the handset (page 33).
R The handset is in screen saver mode (page 12). Activate the
handset display again by:
– pressing M N when on a call.
– pressing M N at all other times.
R "LCD in charging" is set to "Off" while on charge.
Change the setting (page 24).
R The handset is not turned on. Turn the power on (page 12).
R Make sure that you are using the supplied telephone line cord.
Your old telephone line cord may have a different wiring
configuration.
R The base unit's AC adaptor or telephone line cord is not
connected. Check the connections.
R Disconnect the base unit from the telephone line and connect
the line to a known working telephone. If the working
telephone operates properly, contact our service personnel to
have the unit repaired. If the working telephone does not
operate properly, contact your service provider/telephone
company.
R New messages have been recorded. Listen to the new
messages (page 38).
R Demonstration mode is activated. Please connect the
telephone line cord to the telephone line socket (page 9).
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Useful Information
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