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Chapter 6.
In this article we will look at how to tackle some common wireless network problems that people
come across. This document will outline the steps you should take if you encounter one of the
mentioned issues.
1.
I do not know if my IP Address from my ISP is Static or Dynamic.
Possible Solution:
If you have cable or DSL service, you most likely have a Dynamic IP address. You should always
check with your service provider to verify this information, since some providers will assign Static IP
addresses. If you have a Dynamic IP address, select Obtain IP Automatically in the WAN Setup
area of the HTML Web User Interface, and the Wireless AG-3621 Access Point will automatically
obtain the information it needs from your service provider. If you have a Static IP address, select
Specify IP in the WAN Setup area of the HTML Web User Interface. If you are using PPoE, you
must specify PPPoE and select either static or dynamic IP addressing.
2.
My Web User Interface is not responding, but I can still access the Internet.
Possible Solution:
If your Web User Interface stops responding, ping your AP IP address to check whether "reply" is
obtained, or unplug and then plug back in the power supply of the Wireless AG-3621 Access Point.
This will reboot the Wireless AG-3621 Access Point. If you are still unable to communicate with the
Web User Interface, press in and hold the RESET button for between five and ten seconds. This
will reset the Wireless AG-3621 Access Point to the factory default settings. If you applied any
personal configuration settings, you will need to make the changes again.
3.
The LAN light is not lit.
Possible Solution
There is a hardware connection problem. heck these items:
Make sure the cable connectors are securely plugged in at the access point and the network
device (hub, switch, or router). A switch, hub, or router must be installed between the access point
and the Ethernet LAN or broadband modem.
Make sure the connected device is turned on.
Be sure the correct cable is used. Use a standard Category 5 Ethernet patch cable. If the network
device has Auto Uplink™ (MDI/MDIX) ports, you can use either a crossover cable or a normal
patch cable.
Troubleshooting
Troubleshooting
51
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