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KWO5000
Chapter 6 Troubleshooting
In this article we will look at how to tackle some common wireless network problems
that people come across. This document will outline the steps you should take if you
encounter one of the mentioned issues.
Q 1. I do not know if my IP Address from my ISP is Static or Dynamic.
Possible Solution:
If you have cable or DSL service, you most likely have a Dynamic IP address. You should
always check with your service provider to verify this information, since some providers
will assign Static IP addresses. If you have a Dynamic IP address, select Obtain IP
Automatically in the WAN Setup area of the HTML Web User Interface, and the Wireless
KWO5000 Access Point will automatically obtain the information it needs from your
service provider. If you have a Static IP address, select Specify IP in the WAN Setup area
of the HTML Web User Interface.
Q 2. My Web User Interface is not responding, but I can still access the Internet.
Possible Solution:
If your Web User Interface stops responding, ping your AP IP address to check whether
"reply" is obtained, or unplug and then plug back in the power supply of the Wireless
KWO5000 Access Point. This will reboot the Wireless KWO5000 Access Point. If you are
still unable to communicate with the Web User Interface, press in and hold the RESET
button for between five and ten seconds. This will reset the Wireless KWO5000 Access
Point to the factory default settings. If you applied any personal configuration settings, you
will need to make the changes again.
Q 3. The LAN light is not lit.
Possible Solution
There is a hardware connection problem. heck these items:
Make sure the cable connectors are securely plugged in at the access point and the
network device (hub, switch, or router). A switch, hub, or router must be installed between
the access point and the Ethernet LAN or broadband modem.
Make sure the connected device is turned on.
Be sure the correct cable is used. Use a standard Category 5 Ethernet patch cable. If
the network device has Auto Uplink™ (MDI/MDIX) ports, you can use either a
crossover cable or a normal patch cable.
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