VeriFone Vx520 Quick Reference Manual page 2

Auth Only – use to authorize a transaction.
Note: This will attain an approval code, but will not be sent
for processing until the approval code is entered in the
terminal as a Ticket Only.
The terminal does not keep record of this transaction. Retain
the CC#, Expiration date, approval code and amount. It is
also recommended to keep contact info for the customer.
Select SOFTPAY-FDMS (if option appears)
Select (More key - purple key on far left)
↓
Select AUTH ONLY
Key Server ID
Press Enter
Key Amount of Sale
Press Enter
Select Yes to confirm amount
No to exit & restart
Swipe Card or Key Card #
If Keyed – prompts will follow Sale-Keyed
Terminal will connect to host
If approved – Merchant receipt will print
Select Yes to print customer receipt copy
No to skip customer copy
Ticket Only – use to process an approval code
Note: This will save a previously acquired approval code in
the terminal to be processed during settlement.
Approval code must have been attained previously in order
to complete this transaction.
Select SOFTPAY-FDMS (if option appears)
Select (More key - purple key on far left)
↓
Select TICKET ONLY
Key Server ID
Press Enter
Key Amount of Sale
Press Enter
Select Yes to confirm amount
No to exit & restart
Swipe Card or Key Card #
If Keyed – enter Exp date after CC#
Terminal may prompt
 Order #
 Invoice #
Key approval Code
Press Enter
Terminal will NOT connect to host
Merchant receipt will print
Select Yes to print customer receipt copy
No to skip customer copy
Reprint Receipt
Select SOFTPAY-FDMS (if option appears)
Press Reprint
(Purple key right of Alpha key)
Select LAST RECEIPT to print last trans
ANY RECEIPT to print any trans
Key Invoice/item #
Press Enter
Select Yes to print customer receipt copy
No to skip customer copy
Report - Summary /Totals
Select SOFTPAY-FDMS (if option appears)
Press Reports (Purple key on far right)
Select TOTALS REPORT
Totals/Summary Report will print
Press Cancel to exit
Report - Details
Select SOFTPAY-FDMS (if option appears)
Press Reports (Purple key on far right)
Select DETAIL REPORT
Detail Report will print
Press Cancel to exit
AVS & CVV/CVC Response Codes
AVS Response Codes CVV Response codes
Y Address & Zip match M CVV Match
Z Zip only match N No Match
A Address only match P Not processed
N No Match
Terminal Response Codes
Invalid MID/Merchant ID: Typically indicates
a non-accepted card type was attempted. If
occurs on accepted card type, contact support.
Call Center: Transaction cannot be completed
on the device. Voice authorization must be
performed. If transaction is approved, must be
entered in terminal as Ticket Only.
Comm/Communication error:
Communication was interrupted. Verify
connections and try again; If problem persists,
contact support.
Decline: Transaction was declined by issuing
bank.
Merchant Services: _______________________
Phone Number: _______________________
Tech Support #: _________________________
Customer Service #: ______________________
Supplies #: _____________________________
Voice Authorizations #: ____________________
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