Troubleshooting - Optus FetchTv GEN 1 User Manual

Optus TV USER GUIDE > TROUBLESHOOTING
GOT ANY ISSUES, PROBLEMS, OR HEAD-SCRATCHERS?
If your set-top box is playing up, before you toss it out the window, check out the very handy tips below or visit the troubleshooting
guides at optus.com.au/optustv/help
PROBLEM
The picture from my STB doesn't appear on my TV.
My STB has no Internet connection.
I'm unable to view free to air channels.
Or
I get poor free to air channel reception.
It takes a really long time to download and start watching a
Movie Rental, Movie Box Movie or TV Show.
Or
I get low quality images on subscription channels.
Or
I get a message saying that I cannot view a subscription
channel due to low bandwidth.
Or
I get a message saying the recording of a subscription channel
failed due to low bandwidth.
Or
I get a POOR result when running a speed test via the STB.
My recording failed to record.
Or
One of my recordings has disappeared.
My STB is not responding to the remote control.
54
CHECK
• Is your STB switched on?
• Is your TV set to the correct input for the STB?
• Are the cables between your STB and TV connected
correctly (pages 9 to 13)?
• Have you tried switching your STB off and back on?
• Is your modem switched on?
• Is the Ethernet cable connected to the STB?
• Are you able to access Internet sites on your computer
or laptop?
• If using powerline adapters, are these both switched on
and are all the lights on?
• Is the antenna cable connected correctly to the STB
and the wall socket (pages 9 to 13)?
• Have you tried rescanning the channels (page 44)?
• Are you using quad-shield antenna cables?
• Is there anything interfering with your antenna?
• Are there any other devices in your house currently using
your broadband connection?
• What speed is your STB connecting at (page 53)?
• What speed is your modem connecting at?
• Have you restarted your modem?
• Are you downloading Movies and TV Shows and at the same
time watching or recording a subscription channel?
• Have you tried changing the Streamed Channels setting to
the lowest option (page 48)?
• If you are using powerline adapters, are the adapters
plugged directly into a power socket and not into a
powerboard or extension cord?
• Were there conflicting recordings with a higher priority
scheduled at the same time (page 25)?
• If you were recording a subscription channel, what
Streamed Channels option is selected (page 48)?
• What setting do you have selected in Recording Options
(page 48)?
• Do you still have a Series Tag set for that show (page 25)?
• Have you tried new batteries?
• Have you pressed the STB button on the remote?
• Are you using the remote within six metres of the STB?
• Are there any objects between the remote and the STB?