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IN THIS GUIDE
YOU WILL LEARN
HOW TO CHANNEL
HOURS �F
ENTERTAINMENT
T� YOUR TV
OPTUS16930 / 1401305 (01/14)

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Summary of Contents for Optus FetchTv GEN 1

  • Page 1 IN THIS GUIDE YOU WILL LEARN HOW TO CHANNEL HOURS �F ENTERTAINMENT T� YOUR TV OPTUS16930 / 1401305 (01/14)
  • Page 2 • Never miss a thing: Record up to two TV shows and watch a third. This is a simple guide to everything you’ll ever need to know about Optus TV. It walks you through the main menu functions and every single button on your remote control.
  • Page 3: Table Of Contents

    Optus TV USER GUIDE > CONTENTS SKIP TO THE GOOD BITS HARDWARE Gen 1 STB Gen 2 STB Remote Control SETUP Tips and maintenance HDMI Composite S-Video and analogue stereo audio (Gen 1 Only) RF Pass-through to other devices Connecting to a Home Theatre ACTIVATION Screens &...
  • Page 4: Front Panel

    Optus TV USER GUIDE > HARDWARE GETTING TO KNOW YOUR SET-TOP BOX OPTUS TV SET-TOP BOX (STB) GEN 1 FRONT PANEL NETWORK INDICATOR COVER CONCEALING USB AND POWER/STANDBY STANDBY/ CREDIT CARD/SMART CARD READER MODE INDICATOR SENSOR POWER BUTTON (NOT CURRENTLY ENABLED FOR USE)
  • Page 5 Optus TV USER GUIDE > HARDWARE OPTUS TV SET-TOP BOX (STB) GEN 2 FRONT PANEL RECORD/ INTERNET STANDBY/ REMOTE POWER BUTTON IR SENSOR BACK PANEL AUDIO AUDIO TUNER TUNER LEFT RIGHT HDMI POWER INPUT OUTPUT OUTPUT OUTPUT OUTPUT SOCKET INPUT...
  • Page 6: Setup

    AND ALL CHANNELS MODE) NUMBER KEYPAD SET UP FOR UNIVERSAL REMOTE You can use this remote control to operate your TV as well as your Optus TV set-top box. STEP 1 Press and hold for 3 seconds until the set-top box LED illuminates.
  • Page 7 Optus TV USER GUIDE > HARDWARE 2 BOXES WITH 1 REMOTE Here’s how to set up your remote to control both your Optus TV set-top box and your TV. 1. Press and hold for 3 seconds until the set-top box light comes on.
  • Page 8 A SAFETY MESSAGE (SERIOUS STUFF) • The Optus TV set-top box is designed for a 100V-240V 50Hz AC power source only. • Connect all cables prior to switching on the power to the set-top box. Likewise, switch off the power to the set-top box before unplugging any cables.
  • Page 9: Hdmi 1

    Optus TV USER GUIDE > SETUP HOOK YOUR TV UP WITH YOUR SET-TOP BOX Have a quick squiz through the following options to find the best set up for your set-top box and TV. DIGITAL HIGH DEFINITION (HDMI) This is as good as it gets for High Definition picture and audio quality – all you’ll need is the HDMI cable.
  • Page 10 1. Power cord connection. 2. Your own TV antenna cable from wall socket to set-top box (ANT-IN). Optus TV antenna (came with set-top box) from set-top box (ANT-OUT) to TV. 3. Yellow jack – video. 4. White jack – audio (left).
  • Page 11 Optus TV USER GUIDE > SETUP ANALOGUE COMPOSITE VIDEO AND ANALOGUE STEREO AUDIO (GEN 2) If your TV display doesn’t have any other video input types, this is the mode for you. Use the Yellow/Red/White cable when connecting. Plug in all your bits and bobs: 1.
  • Page 12: S-Video And Analogue Stereo Audio (Gen 1 Only)

    (your local Electrical Retailer might have one) because it doesn’t come with your set-top box. The Red and White analogue audio cables also need to be plugged in. Heads up! Connecting with S-Video isn’t something Optus TV Customer Care can help with, but you’ll do just fine.
  • Page 13 HOOK UP TO OTHER DEVICES (LIKE YOUR DVD/VCR PLAYER) WITH THE ANTENNA SIGNAL 1. Connect the Optus TV antenna cable to the ANT-OUT socket on the set-top box, other end into the ANT-IN (or RF-IN) socket on your DVD player (or other device).
  • Page 14 FYI: Your digital sound won’t be affected by the volume control setting on the set-top box, but you can mute it using your remote. Please Note: Optus TV Customer Care provides support for the set-top box connected directly to a TV, and DOES NOT support additional audio-visual devices.
  • Page 15: Activation

    Optus TV USER GUIDE > ACTIVATION READY, SET-TOP BOX, GO. Your clever little set-top box knows to check if a newer version of firmware is available, STEP 1 and if so, will download and update it for you. Just follow the prompts, let it do its thing...
  • Page 16 STEP 3 Enter the Activation Code we sent you for your Optus TV service using the number keys on your remote (press to delete). Then select Activate when you’re done.
  • Page 17 Optus TV USER GUIDE > ACTIVATION The Audio Option will automatically be set to Stereo. You can set it to Surround Sound 5.1 STEP 4 if you have a compatible system by selecting the right arrow on the screen. If you’re not sure what kind of system you have, leave it on Stereo for now (you can change it any time under Settings –...
  • Page 18 Optus TV USER GUIDE > ACTIVATION Hang tight. Give your set-top box a few minutes to scan your free to air reception. STEP 6 Then select Continue once it’s done. Nearly there! We’ll just check that your setup has been completed successfully. If a check STEP 7 should fail, just follow the instructions in the Troubleshooting section on page 54.
  • Page 19: Main Screen Navigation (Gen 2)

    The following pages (19 to 53) will be dedicated to each awesome Optus TV function found in the Main Menu bar. If you can see a Starting panel in the top right hand corner of the screen (as per below), it means your set-top box is still warming up and you might have to wait a minute to use some of the features.
  • Page 20 Optus TV USER GUIDE > MAIN SCREEN NAVIGATION SEARCH To find programs faster, enter a keyword from the program name or synopsis. 1. Use arrow keys to select then press 2. Use your remote’s keypad to type. Or press to use the on screen keyboard, then select Done.
  • Page 21 Optus TV USER GUIDE > MAIN SCREEN NAVIGATION FINDING YOUR WAY AROUND Most menu items contain multiple pages, which are listed underneath the Info Bar in the Pages List section. When selecting from a menu, you’ll notice your current page highlighted in blue in the Pages List.
  • Page 22: My Stuff

    Optus TV USER GUIDE > MY STUFF MY STUFF RECORDINGS This is where you record, schedule recordings or tag an entire series to be recorded. So you never miss an episode of your favourite TV programs again! RECORDING ICONS Series Tag – a recording is part of a series tag.
  • Page 23 Optus TV USER GUIDE > MY STUFF PLAY AND PLAYBACK Use the arrow keys to highlight the recording, then either: Press to playback your recording from the start, or resume playback from where you left your most recent viewing session (pressing once playback has commenced will take you straight back to the start).
  • Page 24 Optus TV USER GUIDE > MY STUFF SCHEDULED Any program you have set to record in the next 7 days will appear on the Scheduled page. To edit a scheduled recording: STEP 1 Use your arrow keys to select the recording.
  • Page 25 Optus TV USER GUIDE > MY STUFF SERIES TAGS You can Series Tag and record an entire series without having to set individual recordings. Your set-top box will recognise each new episode of the series that appears in the EPG and will automatically record it (unless it has previously been recorded) –...
  • Page 26: My Movies

    Downloaded – movie has been downloaded to your set-top box. Rental – movie can be rented and charged to your Optus Fixed Broadband or Postpaid Mobile account. Rented – movie has been rented and can be watched without further charges ✔...
  • Page 27: My Media Hub

    Quick Start Guide available on www.fetchtv.com.au Heads up! Optus Customer Care provides limited support for My Media Hub and is unable to assist with issues relating to home network sharing, including support for any DNLA server applications and software, including their installation and configuration.
  • Page 28 Optus TV USER GUIDE > MY STUFF STEP 2 Select the file you’re after. Media Hub will load and play the file. Select – Select a highlighted item. Back – Go back to the previous selection. BACK Shortcuts (Blue) – Show or hide My Media Hub options.
  • Page 29: Movies

    You have 7 days from rental to start watching your movie, and then 48 hours to watch it as many times as you like! Rentals will be charged to your Optus Fixed Broadband or Postpaid Mobile account. to navigate and to make a selection.
  • Page 30 Optus TV USER GUIDE > MOVIES STEP 4 Enter your Parental PIN. to select Confirm to download and watch the movie (in selected playback STEP 5 preference – SD, HD, 3D), or Cancel to stop the rental and download. You can start watching your Movie Rental as soon as your set-top box has downloaded enough of the file to avoid buffering (time taken will depend on your Internet connection and movie file size).
  • Page 31 Surround Sound – movie is available in surround sound. Downloaded – movie has been downloaded to your set-top box. Rental – movie can be rented and charged to your Optus broadband or mobile account. ✔ Rented – movie has been rented and can be watched without further charges (but it will change back to after 48 hours of starting playback or download completion –...
  • Page 32: Movie Box

    Optus TV USER GUIDE > MOVIES MOVIE BOX These movies are included as part of your subscription (woohoo). Each movie is available for 30 days, at which time it is removed and replaced with a new movie. to navigate and to make a selection.
  • Page 33: Watch Live Tv

    Optus TV USER GUIDE > TV WATCH LIVE TV To watch free-to-air or Subscription TV channels, select Watch Live TV from the HOT TIP: main menu. Use these buttons to move between channels. LIVE TV INFORMATION BAR The TV Information Bar will appear anytime you change channel, pause, rewind or resume live TV, or when you press on your remote.
  • Page 34 Optus TV USER GUIDE > TV LIVE TV INFO BAR ICONS Free-to-air TV – channel received via free-to-air broadcast. Subscription TV – channel received via the Internet. The graph highlights the quality of the Internet stream (4 being the highest available stream).
  • Page 35: Tv Guide

    Optus TV USER GUIDE > TV TV GUIDE The TV Guide or Electronic Program Guide (EPG) shows you what’s on TV over the next 7 days. From here you can schedule recordings, series tags and set reminders for future shows.
  • Page 36 Optus TV USER GUIDE > TV MY CHANNELS LISTING Use My Channels to view listings only for your favourite channels. 1. Set up your My Channels list in the Settings menu (Page 42). 2. To toggle between All Channels and My Channels press You can remove a channel from your My Channels list via the Live TV Information Bar (Page 33).
  • Page 37 Optus TV USER GUIDE > TV Select Record Item to adjust the settings for an individual recording that is not part of a series tag including setting protection and adjusting the recording’s start and end times. In the recording options, simply select + or –...
  • Page 38: Tv Shows

    Optus TV USER GUIDE > TV TV SHOWS You need to subscribe to our Entertainment pack to watch TV Shows’ On Demand episodes and free or exclusive content that may be made available. If you are not subscribed, you’ll see a friendly message prompting you to subscribe in order to download any TV Shows that are part of the pack.
  • Page 39: Catch-Up Tv

    Optus TV USER GUIDE > TV TV SHOW ICONS General Exhibition – suitable for everyone. Parental Guidance – Not recommended for children under 15; may contain material which some children find confusing or upsetting. Mature – Not recommended for children under 15;...
  • Page 40: Apps

    We’ve got heaps of great apps for you to explore and enjoy. Heads up! Applications are not unmetered and will count towards your monthly broadband download quota. Unfortunately our Optus Customer Care team are unable to provide support for any set-top box hosted applications. FIND APPS STEP 1 Select Apps from the main menu.
  • Page 41: Manage

    Here’s where you add or remove packs to and from your Optus TV service. Packs are charged to your Optus Fixed Broadband or Postpaid Mobile account and can be added at any time, either via the Subscriptions pages on your STB or online through the Manage section at www.optus.com.au/optustv...
  • Page 42: Settings

    Optus TV USER GUIDE > MANAGE MESSAGES – YOU’VE GOT MAIL Your messages will tell you what your set-top box has been up to. • Recordings. Series Tags. • Movie Rental purchases. • • Movie and TV Show Downloads. There’ll be a little number next to Messages in the Manage menu telling you how many messages you’ve got to read.
  • Page 43 Optus TV USER GUIDE > MANAGE PRIORITISE A DOWNLOAD STEP 1 to select the download that you wish to move. STEP 2 Press to select and press to move the download up or down the list. To pause and continue downloads, press or select Pause All or Start All if already paused.
  • Page 44 Optus TV USER GUIDE > MANAGE PUT YOUR CHANNELS TO THE TEST CHANNELS: FULL CHANNEL SCAN You can do a complete scan of free to air channels to see what channels are available to your set-top box. DO A CHANNEL SCAN...
  • Page 45 Optus TV USER GUIDE > MANAGE AUDIO & VISUAL: VIDEO You can change the way you see things on screen by adjusting the video settings. DISPLAY RESOLUTION • Default: 720p @ 50hz. • Choose the highest resolution for your TV by pressing then select Confirm.
  • Page 46: Remote Control

    TV or DVD player. If there’s more than one code listed you’ll need to try each one to find the best fit for your equipment. FYI: Because there are too many TVs and DVD players to keep up with these days, Optus Customer Care doesn’t offer technical support for universal remote control features.
  • Page 47 Optus TV USER GUIDE > MANAGE PARENTAL CONTROLS: PARENTAL LEVEL You can set Parental Levels based on program and movie classifications to make sure everyone’s watching the right kind of shows. Once set, you’ll need to enter the Parental PIN to watch anything classified above the Parental Level.
  • Page 48 Optus TV USER GUIDE > MANAGE USER: RECORDING OPTIONS You can manage all settings for your recordings, including the default additional time at the start and end of each recording. To create enough space on your hard drive for any new recordings, the set-top box will automatically delete recordings based on the Manage Storage setting.
  • Page 49 Optus TV USER GUIDE > MANAGE USER: PIN CHANGE The Parental PIN is used to control who watches what on your Optus TV, and to purchase Movie Rentals or Subscriptions (charged to your Optus Fixed Broadband or Postpaid Mobile account).
  • Page 50 STEP 3 (your set-top box will automatically restart to apply the new settings). DEVICE INFO: OVERVIEW This page shows the current status and configuration of your Optus TV set-top box to assist in troubleshooting issues. DEVICE INFO: OVERVIEW Allows you to reset your set-top box using the following options: •...
  • Page 51: Optus

    These pages are filled with invaluable content that’s customised to suit your tastes, likes and dislikes. It’s also where you’ll find all of your Optus TV service info and our insider tips. Make sure you check in regularly for our latest updates and offers.
  • Page 52 I want my free TV. If your Optus Broadband Bundle includes free Optus TV, but the Base Plan still shows a monthly charge value, don’t worry! You’ll be automatically credited for the same value each month on your Optus bill –...
  • Page 53 1. Internet Connection – tests the speed of your general Internet connection and performance of your set-top box to run apps. 2. Optus TV Connection – tests the connection speed to the servers where your set-top box downloads On Demand movies and streams subscription channels.
  • Page 54: Troubleshooting

    Optus TV USER GUIDE > TROUBLESHOOTING GOT ANY ISSUES, PROBLEMS, OR HEAD-SCRATCHERS? If your set-top box is playing up, before you toss it out the window, check out the very handy tips below or visit the troubleshooting guides at optus.com.au/optustv/help...
  • Page 55: Tech Specs

    THE TECHY STUFF GEN 1 – SPECIFICATIONS INPUT CONNECTOR SPECIFICATION SIGNAL D-Type Plug Power Figure 8 with Switch Figure 8 Socket Belling-Lee UHF Channel Bandwidth Antenna 75 Ohms (IEC169) 7 or 8 Mhz Broadband RJ-45 Ethernet IPv4, IPv6 Composite Video RCA Phono 1Vp/p 75 Ohms PAL –...
  • Page 56 GEN 2 – SPECIFICATIONS INPUT CONNECTOR SPECIFICATION SIGNAL DC Male Jack Input 100-240V Power (5.5mm diameter) Output 12.0V 4A Belling-Lee UHF Channel Bandwidth Antenna 75 Ohms (IEC169) 7 or 8 Mhz Broadband RJ-45 Ethernet IPv4, IPv6 Composite Video RCA Phono 1Vp/p 75 Ohms PAL –...

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