Solving Printing Problems - Lexmark C920 User Manual

Solving printing problems

Symptom
The operator panel
display is blank or
displays only diamonds.
The message Error
reading USB drive
appears when using a
USB device.
Jobs do not print.
Held jobs do not print.
Job takes longer than
expected to print.
Job prints from the
wrong tray or on the
wrong paper or specialty
media.
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Troubleshooting
Cause Solution
The printer self test Turn the printer off, wait about 10 seconds, and turn the printer
failed. back on.
If the Performing Self Test and Ready messages do not
appear, turn the printer off and call for service.
The USB device you are For information regarding tested and approved USB flash memory
using may not be devices, see our Lexmark Web site at www.lexmark.com.
supported or has an
error. Only specific USB
flash memory devices
are supported.
The printer is not ready Make sure Ready or Power Saver appears on the display before
to receive data. sending a job to print. Press
state.
The specified output bin Remove the stack of paper from the output bin, and then press
is full.
The specified tray is Load paper in the tray.
empty.
You are using the wrong • Verify you are using the printer driver associated with your
printer driver or are
printing to a file.
• If you are using a USB port, make sure you are running
Your MarkNet N8000 Verify that you have properly configured the printer for network
series internal print printing.
server is not set up
See the drivers CD or to our Lexmark Web site for information.
properly or is not
connected properly.
You are using the wrong Make sure you are using a recommended interface cable.
interface cable, or the
Make sure the connection is secure.
cable is not securely
connected.
A formatting error has • Print the job. (Only part of the job may print.)
occurred.
• Delete the job.
• Free up additional printer memory by scrolling through the list of
The printer has
insufficient memory.
The printer has received Delete the job.
invalid data.
The job is too complex. Reduce the complexity of your print job by eliminating the number
and size of fonts, the number and complexity of images, and the
number of pages in the job.
Page Protect is set to Set Page Protect to Off from the Setup Menu.
On.
For more information, see the Menus and Messages Guide.
The operator panel menu Make sure the Paper Size and Paper Type specified in the printer
settings do not match the driver match the paper size and type in the tray.
media loaded in the tray.
Solving printing problems
.
printer.
Windows 98/Me, Windows 2000, Windows XP, or
Windows Server 2003 and using a Windows 98/Me,
Windows 2000, Windows XP, or Windows Server 2003
compatible printer driver.
held jobs and deleting others you have sent to the printer.
139
to return the printer to the Ready