Message
Your Personal Planner
is full. You must
delete an entry before
another programme
can be added
You cannot purchase
this programme at the
moment
This programme has
already started
There is insufficient
credit left on your
viewing card. Call
your broadcaster for
assistance.
There is insufficient
space left on your
Viewing Card. Call
your broadcaster for
assistance.
INCORRECT PIN. PIN
is now blocked for 10
minutes
No satellite signal is
being received
54
Possible reason
You have selected
more than the
maximum number
of programmes
allowed in your
Personal Planner.
You must delete
some.
You cannot buy this
programme now.
The programme has
already started and
you cannot purchase
it now.
There is not enough
credit left on your
viewing card account
to buy this
programme.
There is not enough
space on your
Viewing Card to
store the
information for this
programme.
Your PIN has been
entered incorrectly
three times in a
row.
Your Sky box is not
receiving a satellite
signal.
What to do now
Highlight the programmes you want to
delete from your Personal Planner and
press the Delete (yellow) key.
You may be able to buy it later.
Check the listings to find out when it is
next on.
Call the number shown on your screen so
you can order this programme.
Call the number shown on your screen so
you can order this programme.
You can't access anything that needs a PIN
for 10 minutes. If you have forgotten your
PIN, call your broadcaster's helpdesk. For
your the number, go to Telephone Numbers
in the Services screen.
Check the cable from your satellite dish is
correctly plugged into the back of your Sky
box. Always turn your Sky box off at the
mains before plugging or unplugging any
other equipment. If the problem continues,
call your broadcaster's helpdesk. For the
number, go to Telephone Numbers from the
Services screen.
Using your Sky box
Need help?
Do you have a question about the Sky Using and is the answer not in the manual?