Further Help - Pace Sky Using Manual

Connecting to the telephone line
The telephone lead (labelled in the diagram opposite) is intended for
connection to standard analogue UK telephone lines. This lead and your Sky
box have been specifically designed for this purpose. Do not attempt to
connect the telephone lead to anything other than a standard UK telephone
line.

Further help

Sky offers several support options.
•
If you are having problems using your Sky box, see the Solving problems part
of this chapter.
•
For further information and tips on getting the most out of your Sky box,
tune to channel 999, the Sky Customer Channel, or 998, the Sky Welcome
Channel.
•
Go to the Customer Support pages of www.sky.com for helpful information
and troubleshooting topics.
If you need help or information about your TV or video recorder, please refer
to the user guides that came with them.
You can also use Sky Guide to get help:
1 Press the interactive key on your Sky remote control.
2 Highlight Sky Customer Service, then press select.
In a few moments the Sky Customer Service screen appears.
3 Highlight Technical Assistance, then press select and use the onscreen menus
to find the help you need.
If you still have a problem, call Sky Customer Service. To find the Sky
Customer Service number, select Telephone Numbers from the Services screen
and look under Sky.
Make sure you have your viewing card number, Sky box brand and model
number available before you call. You can find this information on the System
Details screen (services > System Setup >System Details).
Using your Sky box
51