Solving Problems - Pace Sky Using Manual

Solving problems

Onscreen messages
Message
Insert your viewing
card
There is a problem
with your viewing
card. Call your
broadcaster for
assistance
Insert your new
viewing card
This viewing card is
not authorised This
viewing card is not
authorised. Call your
broadcaster for
assistance
There is a problem
with your Viewing
Card. Ensure your
Viewing Card is
correctly inserted. Call
your broadcaster for
assistance
This is the wrong
card for this box.
Insert the correct
viewing card. Call
your broadcaster for
assistance
Using your Sky box
Possible reason
There is no viewing There is no viewing card in the Sky viewing
card in the Sky card slot of your Sky box.
viewing card slot of
your Sky box.
Your Sky box cannot Check it is your viewing card. Check it is in
recognise your the right way up. Check that your card is
viewing card. not damaged. If the problem continues, call
Sky Customer Service. To find the Sky
Customer Service number, select the
Telephone Numbers option from the Services
screen.
You have inserted Remove your old viewing card and insert
your old viewing your new viewing card.
card. You should
have received a new
viewing card
through the post.
Your viewing card is Call the telephone number shown on your
not authorised. screen to get your viewing card authorised.
Your viewing card Check it is the correct card and in the right
has developed a way up. Check the card is not damaged. If
problem. the problem continues, call your
broadcaster's helpdesk. For the number, go
to Telephone Numbers in the Services
screen.
You have more than Insert the right viewing card for this Sky
one Sky box and box. If the problem continues, call your
have put the wrong broadcaster's helpdesk.
viewing card in this
Sky box.
What to do now
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