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Nortel BCM 4.0 Manuals
Manuals and User Guides for Nortel BCM 4.0. We have
6
Nortel BCM 4.0 manuals available for free PDF download: Configuration Manual, Manual, Upgrade Manual, Configuration, Feature User Manual, User Manual
Nortel BCM 4.0 Configuration Manual (100 pages)
Release 1.5 Survivable Remote Gateway
Brand:
Nortel
| Category:
Gateway
| Size: 2.17 MB
Table of Contents
Table of Contents
3
Contents
5
Getting Started
9
About this Guide
9
Audience
9
Acronyms
9
Symbols and Conventions Used in this Guide
11
Related Publications
12
How to Get Help
13
Introducing SRG200/400 Release 1.5
15
To Enable the SRG200/400 Release 1.5 Application
15
Creating the SRG200/400 Release 1.5
15
Applying SRG200/400 Release 1.5 Keycode
15
To Verify that the SRG200/400 Release 1.5 Has Been Successfully Created
16
To Increase the Number of Survivable IP Users
16
Comparison of SRG200/400 Release 1.5 and BCM 4.0 Features
17
Devices Supported by the SRG200/400 Release 1.5
17
SRG200/400 Release 1.5 Terminology
18
Coordination with the Main Office Call Server
20
SRG Operating Modes
20
Normal Mode
20
Local Mode
22
SRG Installation and Configuration Summary
23
Process Map for Installing and Configuring an SRG
25
Task Summary
27
Foundation Configuration
27
IP Telephone Configuration
28
Dialing Plan Configuration
29
Voip Trunk Configuration
29
Call Routing Configuration
30
Redirection and Call Forward Configuration
31
Chapter 4 CS 1000 Considerations
33
Cross-Reference for CS 1000 and SRG Terminology
33
CS 1000 Considerations
33
Normal and Local Mode Overview
35
Survivability
35
Recovery to Normal Mode
36
Local Mode Operation
37
Vacant Number Routing
37
Virtual Trunk Capacity
37
Adaptive Network Bandwidth Management (ADBWM)
38
Alternative Call Routing (ACR)
38
Bandwidth Management
38
Network Bandwidth Management (NBWM)
38
Configuring the SRG for Bandwidth Management: NBWM, ADBWM, and ACR
39
To Configure the SRG for NBWM and ADBWM
39
To Configure Alternative Call Routing on the SRG with Attendant Service
40
To Configure Alternative Call Routing on the SRG with DID Trunks
41
Configuring for Emergency Services Access (ESA)
42
To Configure the SRG for Emergency Services Access
42
CS 1000 Information for the SRG
43
S1000 Main Office Settings Panel
43
To Datafill the S1000 Main Office Settings Panel
45
Configuring IP Telephones for Redirection
46
Recording Numbers and Models
46
Datafilling the S1000 IP Terminal Details Panel
47
Redirecting the Telephone to the Main Office Call Server
48
To Enter the MOTN and BUID
48
To Redirect the Telephone to the Main Office Call Server
48
IP Telephone Settings
49
Firmware Supported by SRG200/400 Release 1.5
50
Firmware Upgrade
50
Release 4.5 Firmware Upgrade Procedure
50
Chapter 5 Setting up IP Telephones
51
Registration Password
51
To Change Local Mode Indication
53
To Enter Codec and Jitter Settings for IP Telephones in Local Mode
53
IP Telephone Codec and Jitter Settings
53
Local Mode Indication
53
Configuring Telephone (DN) Records
54
To Configure DN Records for Redirected IP Telephones
55
To Map Received Numbers to the DN
57
Configuring Received Numbers
57
To Configure DHCP Settings for SRG Operation
58
Configuring DHCP Settings
58
Call Forwarding Options
58
Configuration Settings for Redirected Phones
59
Test Local Mode
59
Features in Local Mode
60
911 Emergency Services Support
61
Setting up IP Telephones
51
To Set the IP Telephone Registration Password
51
Setting up the Private Voip Network
63
Branch Office
64
64 Chapter 64 64 Chapter 6 Setting up the Private Voip Network
65
Basic Parameters
65
Private Dialing Plan
66
Firewall Input and Output Filter Entries for SRG
67
To Enable MCDN TAT
68
Meridian Customer Defined Network (MCDN)
68
Qos Settings (Codec, Jitter Buffer, and Related Items)
69
To Enter the Qos Settings for Voip Trunks
70
To Enable Fallback
71
Network Security
71
Configuring Voip Trunking
71
Configuring Fallback
71
To Configure Gatekeeper Settings
72
Gatekeeper Routing
72
Line Pools
73
Call Routing: Introduction
73
To Configure Routing for Outgoing Calls
74
Call Routing: Configuring for Outgoing Calls
74
To Configure Remote Access Packages
75
Call Routing: Providing Access to the SRG PSTN
75
Remote Access Package for Voip Trunks
75
Configuring PSTN Destination Codes
75
To Configure Destination Codes for the PSTN
76
Main Office Information
77
External Attendant Support
77
Considerations for PSTN Access and Analog Devices
79
Considerations for PSTN Access
79
Considerations for Analog Devices
80
To Configure the Dns for Analog Devices
81
Chapter 8 Troubleshooting
83
IP Telephone Troubleshooting
83
IP Terminal Details
84
Probable Causes for Redirection Failure
86
Troubleshooting Fallback to Local Mode
86
To Manually Redirect an IP Telephone to the Main Office
87
Manually Redirecting IP Telephones
87
Telephone Features in Normal and Local Mode
89
Normal Mode
89
Local Mode
89
IP Phone 1120E in Local Mode
90
IP Phone 1140E in Local Mode
91
IP Phone 2001 in Local Mode
91
IP Phone 2002 in Local Mode
92
IP Phone 2004 in Local Mode
92
IP Phone 2007 in Local Mode
93
IP Audio Conference Phone 2033 in Local Mode
93
I2050 Software Phone in Local Mode
94
ATA Extension Features
94
Glossary
97
Index
99
Troubleshooting
83
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Nortel BCM 4.0 Manual (90 pages)
Unified Messaging Configuration Guide
Brand:
Nortel
| Category:
Software
| Size: 1.37 MB
Table of Contents
Revision History
3
Table of Contents
5
Chapter 1 Getting Started
7
About this Guide
7
About Callpilot Unified Messaging
7
Software Requirements
8
Audience
9
Acronyms
9
Symbols and Text Conventions
10
Related Publications
11
How to Get Help
12
Chapter 2 Configuring Your System for Unified Messaging
13
Before You Install Unified Messaging
13
Configuring IMAP/LDAP/SMTP Servers for Unified Messaging
13
Configuring Environments Without a DNS
14
Configuring Unified Messaging with IP Address Only
15
Chapter 3 Installing and Configuring Unified Messaging
17
Installation Information
17
Fax Feature Requirements
18
Uninstalling an Earlier Version of Unified Messaging
18
Installing Unified Messaging
19
Setting the Default E-Mail Client
27
Configuring Forwarding or Replying Mail Delivery Settings
27
Configuring Mail Delivery Folders for Outlook
28
Configuring Outlook 2002 and 2003
29
Using Outlook 2002 and 2003 as an Internet Mail Client
29
Configuring Novell Groupwise
31
Removing the Callpilot Message Store
31
Configuring Lotus Notes
33
Updating the Mail Database
33
Updating the Database Automatically
33
Updating the Database Manually
34
Removing Password Prompts
34
Configuring Internet Mail Clients
35
Configuring Outlook Express or Outlook in Internet Mail Mode
36
Configuring Netscape Messenger
39
Configuring Netscape Messenger to Store Messages Locally
42
Configuring Netscape Messenger Deletions
43
Configuring Eudora Pro
45
Installing Unified Messaging in a Citrix Thin Client Environment
48
Supported Platforms
48
Installing Unified Messaging on the Windows Terminal Server
48
Configuring Unified Messaging in a Citrix Thin Client Environment
49
Citrix Thin Client Configuration Overview
50
Configuring Microsoft Outlook
50
Manual Outlook 2002 (XP) and 2003 Configuration
51
Manual Outlook 2000 Configuration
55
Configuring Lotus Notes
57
Configuring Novell Groupwise
59
Configuring Internet Mail Clients
60
Feature Limitations
61
Microsoft Outlook
61
Lotus Notes
61
Audio Player
61
Fax Application
61
Tracing
61
Localization
62
Installation
62
Security
62
Windows XP
62
Chapter 4 Troubleshooting
63
Troubleshooting During Installation
63
Troubleshooting Logon Problems
66
Troubleshooting Outlook 2002 Problems
68
Accessing Callpilot Support Tools in Outlook 2002
68
Troubleshooting Lotus Notes Logon Problems
69
Troubleshooting after Logging on
71
Internet Mail Client Error Messages
77
Replacing the Mail Database in Lotus Notes
80
Accessing Unified Messaging Online Help
82
Using Unified Messaging Support Tools
83
Resetting the Callpilot Message Store for Microsoft Outlook
83
Cptrace
84
Using Cptrace
84
Index
87
Nortel BCM 4.0 Configuration (32 pages)
Nortel BCM50: User Guide
Brand:
Nortel
| Category:
Telephone
| Size: 0.49 MB
Table of Contents
Table of Contents
3
How to Get Help
5
Chapter 1 New in this Release
7
Features
7
One Button Page
7
One Button Text
7
Customer Assistance Page
7
Schedule Page
8
Reporting
8
Chapter 2 Introduction
9
Prerequisites
9
Navigation
9
Chapter 3 Features Description
11
One Button Page
11
One Button Text
11
Customer Assistance Page
12
Schedule Page
13
Reporting
13
Reporting for Customer Assistance Page
13
Reporting for One Button Page
14
Reporting for One Button Text
14
Chapter 4 Installing Software and Applying the Keycode
15
Prerequisites
15
Navigation
15
Installing the APPP Software Update
15
Applying the APPP Keycode
16
Chapter 5 Configuring the APPP Features
17
Prerequisites
17
Navigation
17
Configuring the One Button Page Feature
17
Configuring the One Button Text Feature
18
Configuring Global Settings
18
Configuring Features
19
Configuring the Schedule Page Feature
20
Configuring the Customer Assistance Page Feature
22
Configuring the CAB
22
Procedure Steps
23
Programming the Symbol Kiosk (or Web Device)
24
Configuring the Symbol Kiosk (or Web Device) in Element Manager
26
Chapter 6 Troubleshooting
27
Troubleshooting Procedures
28
Navigation
29
Verifying that the APPP Software Update Is Installed
29
Verifying that the APPP Keycode Is Applied
29
Verifying the Name of the Customer Assistance Box (CAB)
30
Verifying the Target Node
30
Accessing the Target Node
31
Checking the Callpilot Manager Event Report
31
Verifying the One Button Text Settings
32
Verifying the Schedule Page Settings
32
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Nortel BCM 4.0 Upgrade Manual (42 pages)
Business Communications Manager
Brand:
Nortel
| Category:
Software
| Size: 0.72 MB
Table of Contents
How to Get Help
3
Table of Contents
5
Chapter 1 Getting Started
7
Applicable Systems
8
What's New in BCM 4.0
8
No Longer Supported by BCM 4.0 Software
9
Using this Upgrade Guide
9
First Step
9
Second Step
10
Final Step
10
Chapter 2 Pre-Upgrade Activities
11
Important Information to Note before Attempting this Upgrade
11
Pre-Upgrade Tasks
12
BCM System Tasks
12
Management Computer Tasks
16
Record-Keeping Tasks
17
Chapter 3 Upgrading to BCM 4.0 and SRG 1.5
19
Upgrading the BCM400 Expansion Gateway
19
Upgrading an SRG 1.0 System to SRG 1.5
20
Performing the BCM 4.0 and SRG 1.5 Upgrade
20
Client Upgrade Tasks
22
Upgrade Wizard BCM Status Indicators
29
Chapter 4 Post-Upgrade Activities
31
BCM System Tasks
31
Installing Reporting for Contact Center (RCC)
35
Chapter 5 Hard Disk Upgrade
37
Pre-Upgrade Tasks
37
Upgrade to BCM 4.0 through Hard Disk Replacement
38
Appendix A Troubleshooting
39
Dealing with Condition Messages
39
Dealing with Log Files
39
Upgrading to BCM 4.0 after a Failed Pre-Check or Upgrade
40
BCM Imaging Tool (BIT)
40
BIT Recovery Process Prerequisites
41
BIT Recovery Process
41
Common Troubleshooting Issues
42
Nortel BCM 4.0 User Manual (14 pages)
Consolidated Reporting Data
Brand:
Nortel
| Category:
Software
| Size: 0.25 MB
Table of Contents
Table of Contents
3
Getting Started with BCM
5
About this Guide
5
Purpose
5
Audience
5
Acronyms
6
Symbols and Conventions Used in this Guide
6
How to Get Help
8
Consolidated Reporting Data (CRD)
9
Introduction
9
Interactive Voice Response (IVR) Metrics Reporting
9
Hunt Group (HG) Metrics Reporting
10
Formats of Hunt Group Report Data
10
Voice Mail Mailbox and Custom Call Routing (CCR) Reporting
12
Formats of Voice Mail Mailbox and CCR Reports
12
Formatting and Storing Records in a Data Directory
12
Generic Data Records
12
Specific Data Records
12
Accessing Reporting Data
13
Creating and Opening a Data Transfer File
13
Nortel BCM 4.0 Feature User Manual (19 pages)
Business Communications Manager
Brand:
Nortel
| Category:
Telephone
| Size: 0.11 MB
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