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USING
SMART
DIAGNOSIS
41
USING
Smart
Diagnosis
TM
Should you experience
any problems
with your dryer, it has the capability
of transmitting
data to your Smart Phone
using the LG Smart Laundry Application
or via your telephone
to the LG call center.
Smart Diagnosis
TM
cannot be activated
unless your dryer is turned on by pressing the Power button. If your dryer is
unable to turn on, then troubleshooting
must be done without
using Smart Diagnosis
TM.
Audible
Diagnosis
Smart
Diagnosis
TM
Using
Your
Smart
Phone
Smart
Diagnosis
TM
Through
the Call
Center
1. Download
the LG Smart Laundry application
on your
smart phone.
2. Open the LG Smart Laundry application
on your
smart phone. Press the right arrow button
to advance
to the next screen.
3. Press the Record button
on the smart phone and then
hold the mouth
piece of the smart phone near the
Smart Diagnosis
TM
logo on the dryer.
4. With the phone held in place, press and hold Temp.
Control button
for three seconds.
S. Keep the phone in place until the tone transmission
has finished. This takes about 6 seconds and the
display will count clown the time.
6. When the recording
is complete, view the diagnosis
by pressing the Next button
on the phone.
- @ NOTE
Smart Diagnosis is a troubleshooting
feature
designed to assist, not replace, the traditional
method
of troubleshooting
through
service calls. The
effectiveness
of this feature depends upon various
factors, including,
but not limited to, the reception
of the cellular phone being used for transmission,
any external
noise that may be present during
the
transmission,
and the acoustics of the room where the
machine is located.
Accordingly,
LG does not guarantee
that Smart
Diagnosis would accurately
troubleshoot
any given
issue.
1. Call the LG call center at: (LG U.S.) 1-800-243-0000
(LG Canada) 1-888-542-2623.
2. When instructed
to do so by the call center agent,
hold the mouthpiece
of your phone over the Smart
Diagnosis
TM
logo on the machine.
Hold the phone no
more than one inch (but not touching)
the machine.
F@NOTE
-_
IDo not touch any other buttons
or icons on the
J
3. Press and hold the Temp. Control button
for three
seconds.
4. Keep the phone in place until the tone transmission
has finished. This takes about 6 seconds and the
display will count down the time.
8. Once the countdown
is over and the tones have
stopped, resume your conversation
with the call
center agent, who will then be able to assist you in
using the information
transmitted
for analysis.
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