Using Five Invalid Passwords - Western Digital My Passport Ultra User Manual

2. If you have more than one supported device connected to your computer, select the
one that you want to erase.
3. On the WD Drive Utilities screen, click Drive Erase to display the drive erase dialog:
4. On the drive erase dialog:
a. If you want to change the volume name, type over the name in the Volume Name
box.
b. Read the explanation of the loss of data if you erase your drive. If you want to
save any of the data that is on the drive, back it up to another device before
continuing with the drive erase.
c. Click the I understand... check box to signify that you accept the risk and
activate the Erase Drive button.
d. Click Erase Drive.
Go to http://support.wd.com
about downloading and restoring the WD software and disk image on your drive.
Note: Erasing your drive also removes your password. If you used a password to
protect your drive, you will need to re-create it after restoring the WD
software and disk image. (See "Password Protecting the Drive" on
page 21.)

Using Five Invalid Passwords

When you have forgotten or lost your password, you can erase the drive by entering five
invalid passwords on the Unlock Drive dialog. See:
"With the WD Security or WD Drive Utilities Software" on page 22
"With the WD Drive Unlock Utility" on page 23
1.
On the Unlock Drive dialog, make five attempts to unlock the drive by:
a. Typing a password in the Password box.
b. Clicking Unlock Drive.
and see Knowledge Base Answer ID 7 for information
MY PASSPORT ULTRA METAL EDITION
MANAGING AND CUSTOMIZING THE DRIVE – 29
USER MANUAL