Western Digital My Passport Ultra User Manual
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Western Digital My Passport Ultra User Manual

Portable hard drive
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My Passport Ultra User Manual

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Summary of Contents for Western Digital My Passport Ultra

  • Page 1 ® My Passport Ultra ™ Portable Hard Drive User Manual My Passport Ultra User Manual...

  • Page 2: Accessing Online Support

    WD Service and Support Should you encounter any problem, please give us an opportunity to address it before returning this product. Most technical support questions can be answered through our knowledge base or email support service at http://support.wdc.com. If the answer is not available or if you prefer, ®...

  • Page 3: Table Of Contents

    MY PASSPORT ULTRA USER MANUAL Table of Contents WD Service and Support ........... ii Accessing Online Support .
  • Page 4 MY PASSPORT ULTRA USER MANUAL Setting the Drive Sleep Timer ..........46 Registering the Drive .

  • Page 5: About Your Wd Drive

    Local and cloud backup—The WD SmartWare Pro software lets you choose where you back up your files. Back up files to your My Passport Ultra drive or back up files to the cloud using Dropbox.* *A Dropbox account is required for cloud backup.

  • Page 6: Kit Contents

    Kit Contents As shown in Figure 1, your My Passport Ultra drive kit includes the following: • My Passport Ultra portable hard drive, with the WD Drive Utilities and WD SmartWare software plus the WD Smartware Pro software upgrade •...

  • Page 7: Operating System Compatibility

    MY PASSPORT ULTRA USER MANUAL Operating System Compatibility Your My Passport Ultra drive and the WD Drive Utilities software are compatible with the following operating systems: ® Windows Mac OS X • Windows XP • Leopard ® • Windows Vista •...

  • Page 8: Power/Activity Led

    480 Mb/s. Registering Your Drive Always register your My Passport Ultra drive to get the latest updates and special offers. You can easily register your drive using the WD Drive Utilities software, as described in “Registering the Drive” on page 46. Another way is to register online at http:// register.wdc.com.

  • Page 9: Connecting The Drive And Getting Started

    MY PASSPORT ULTRA USER MANUAL Connecting the Drive and Getting Started This chapter provides instructions for connecting the drive and installing the WD Drive Utilities and WD SmartWare software on your computer. It includes the following topics: Connecting the Drive...

  • Page 10: Getting Started With The Wd Software

    MY PASSPORT ULTRA USER MANUAL Getting Started with the WD Software Double-click the WD Apps Setup file that appears in the listing for the drive in your computer’s file management utility to display the WD Apps Setup Wizard: 2. Click Next to display the End User License Agreement.
  • Page 11 MY PASSPORT ULTRA USER MANUAL 6. Wait for the installation to complete: 7. When the installation completes, click Finish to exit the WD Apps Setup Wizard: 8. Depending on your selections: • Installing the WD Drive Utilities software with the Launch Application option displays the WD Drive Utilities screen (see Figure 4 on page 8 and “Managing...
  • Page 12 MY PASSPORT ULTRA USER MANUAL Figure 4. WD Drive Utilities Screen Figure 5. Upgrade to WD SmartWare Pro Screen 9. The WD SmartWare Pro software upgrade extends the backup function to non-WD drives, unsupported WD drives, and a remote Dropbox folder. Activating your free...
  • Page 13 MY PASSPORT ULTRA USER MANUAL a. Type your first name in the First Name box. b. Type your last name in the Last Name box. c. Type your email address in the Email Address box. d. Click Activate to complete the upgrade and display the Activation Result message: e.
  • Page 14 MY PASSPORT ULTRA USER MANUAL • Selecting the Dropbox option displays the Dropbox Login Required dialog for configuring your Dropbox account for access by the WD SmartWare Pro software: You must configure your Dropbox account for access by the WD SmartWare Pro software before you can use it as a backup source device.
  • Page 15 MY PASSPORT ULTRA USER MANUAL You must configure your Dropbox account for access by the WD SmartWare Pro software before you can use it as a backup target device. See step 4 of “Configuring a Remote Dropbox Account” on page 52.
  • Page 16 MY PASSPORT ULTRA USER MANUAL b. Click Next to display the initial Select Backup Frequency screen: 14. On the initial Select Backup Frequency screen: a. Select the option for when you want to scan the backup source device and automatically back up any existing file that is changed or new file that is added: •...
  • Page 17 MY PASSPORT ULTRA USER MANUAL c. Click Next to display the initial Backup screen. The initial Backup screen display depends on the type of backup you selected at step 13 on page 11. (See Figure 6 on page 14.) 15. On the initial Backup screen you can either: •...
  • Page 18 MY PASSPORT ULTRA USER MANUAL Note: The initial Backup screens only appear one time—when you install the WD SmartWare software on your computer. After that, launching the software displays the Home screen so you can choose Initial Category Backup Screen what you want to do.

  • Page 19: Wd Smartware Software Functional Overview

    MY PASSPORT ULTRA USER MANUAL WD SmartWare Software Functional Overview This chapter provides a brief functional overview of the WD SmartWare software. It includes the following topics: Home Tab Display Backup Tab Displays Retrieve Tab Displays Settings Tab Display Help Tab Display...

  • Page 20: Home Tab Display

    MY PASSPORT ULTRA USER MANUAL The . . . tab display Provides . . . Settings Buttons for opening dialogs to: • Specify the number of backup versions that you want to keep for each file • Specify a different destination folder for retrieved files •...
  • Page 21 MY PASSPORT ULTRA USER MANUAL Backup Target Device Icons Computer Icon Backup Source Selector Backup Source Device Selector Backup Source Backup Target Content Gauge Content Gauges Figure 7. Home Tab Display WD SMARTWARE SOFTWARE FUNCTIONAL OVERVIEW – 17...
  • Page 22 MY PASSPORT ULTRA USER MANUAL Table 1. Home Tab Functional Description Display Component Description Activation code required Not shown in Figure 7 on page 17: icon Signifies that the device is either a non-WD device or an unsupported WD device that requires a valid activation code and upgrade to the WD SmartWare Pro software for access.
  • Page 23 MY PASSPORT ULTRA USER MANUAL Table 1. Home Tab Functional Description (Continued) Display Component Description Backup source content The content gauge for the selected backup source device shows gauge all of the files that are available for a category-type backup against...
  • Page 24 MY PASSPORT ULTRA USER MANUAL Table 1. Home Tab Functional Description (Continued) Display Component Description Backup source device When the computer option is selected, lists all of your computer’s selector internal hard drives, hard drive partitions, and direct-attached drives that are available as a backup source device.
  • Page 25 MY PASSPORT ULTRA USER MANUAL Table 1. Home Tab Functional Description (Continued) Display Component Description Backup target device icon • Right-clicking a direct-attached drive icon displays a menu with the following options: (continued) • Open—Displays the device listing in your computer’s file management utility •...
  • Page 26 MY PASSPORT ULTRA USER MANUAL Table 1. Home Tab Functional Description (Continued) Display Component Description Backup target device Not shown in Figure 7 on page 17: selector The backup target device selector appears under the icon for each supported backup target device that has more than one drive partition or network share.

  • Page 27: Backup Tab Displays

    MY PASSPORT ULTRA USER MANUAL Backup Tab Displays The WD SmartWare software provides one of two different Backup tab displays, depending on how you want to select files to back up: • By category—As shown in the content gauges •...
  • Page 28 MY PASSPORT ULTRA USER MANUAL Table 2. Backup Tab Functional Description Display Component Description Advanced backup area In category mode, the initial/default configuration of the WD SmartWare software is to back up all categories of your files. In this configuration, the advanced backup area is blank.

  • Page 29: Retrieve Tab Displays

    MY PASSPORT ULTRA USER MANUAL Table 2. Backup Tab Functional Description (Continued) Display Component Description Backup schedule Not shown in Figure 8 on page 23: reminder button For scheduled backups, clicking the button displays a status dialog that: • Shows the date and time of your next scheduled backup, the...
  • Page 30 MY PASSPORT ULTRA USER MANUAL Backed Up Volumes Selection Box Select a Volume to Retrieve From Display Retrieve Destination Option Buttons Change Retrieve Folder Box and Browse Button Select a Destination for Retrieved Files Display Retrieve Files Option Buttons Retrieve Some Files Selection Box...
  • Page 31 MY PASSPORT ULTRA USER MANUAL Table 3. Retrieve Tab Functional Description (Continued) Display Component Description Retrieve destination Specify where you want to copy the files retrieved from the option buttons selected backup target device: • To the Original Places copies the retrieved files to the same location that they were backed up from.

  • Page 32: Settings Tab Display

    MY PASSPORT ULTRA USER MANUAL Settings Tab Display See Figure 10 and Table 4 for a brief functional description of the Settings tab display. Figure 10. Settings Tab Display Table 4. Settings Tab Functional Description Display Component Description Dropbox Account button Displays the Dropbox Account dialog for configuring a remote Dropbox folder for access by the WD SmartWare Pro software.

  • Page 33: Help Tab Display

    MY PASSPORT ULTRA USER MANUAL Help Tab Display The WD SmartWare Help tab display provides quick access to Learning Center topics and links to online support services. See Figure 11 and Table 5 for a brief functional description of the Help tab display.
  • Page 34 MY PASSPORT ULTRA USER MANUAL Table 5. Help Tab Functional Description (Continued) Display Component Description Support link Uses your Web browser to connect to the WD Service & Support Home page at http://support.wdc.com. WD Store link Uses your Web browser to connect to the WD online store at: http://store.westerndigital.com/store/wdus.

  • Page 35: Backing Up Files

    MY PASSPORT ULTRA USER MANUAL Backing Up Files This chapter includes the following topics: How the Backup Function Works Backing Up Files How the Backup Function Works The WD SmartWare software automatically backs up all your important files to the selected backup target device—music, movies, photos, documents, email, and other...
  • Page 36 MY PASSPORT ULTRA USER MANUAL • Selecting the Dropbox option displays the Dropbox icon to signify that the backup source device will be a remote Dropbox folder: b. If the selected backup source device has more than one internal hard drive,...
  • Page 37 MY PASSPORT ULTRA USER MANUAL b. Select the Hourly, Daily, or Monthly option and use the check boxes and selection boxes to schedule your backups: Selecting . . . Performs a backup . . . Hourly Every hour, on the hour.
  • Page 38 MY PASSPORT ULTRA USER MANUAL b. Click Advanced View to open the backup by categories selection box and verify that the check boxes for all six categories are selected: c. Select any cleared check boxes and then click Apply Changes to create a custom backup plan and refresh the content gauges.
  • Page 39 MY PASSPORT ULTRA USER MANUAL b. Click Advanced View to open the backup by categories selection box: c. In the backup by categories selection box: • Clear the check boxes for the categories of files that you want to exclude from the backup.
  • Page 40 MY PASSPORT ULTRA USER MANUAL 9. To back up all of the files and folders on the selected backup source device: a. Verify that the backup mode is file and that Ready to perform file backup appears at the upper-left corner of the Backup screen.
  • Page 41 MY PASSPORT ULTRA USER MANUAL 10. To backup selected files or folders from selected backup source device: a. Verify that the backup mode is file and that Ready to perform file backup appears at the upper-left corner of the Backup screen.
  • Page 42 Click the Help tab. b. Click the WD Store link to view the Western Digital Online Store website. c. Click External Hard Drives and select the best drive to suit your future requirements.

  • Page 43: Retrieving Files

    MY PASSPORT ULTRA USER MANUAL Retrieving Files This chapter includes the following topics: How the Retrieve Function Works Retrieving Files How the Retrieve Function Works The WD SmartWare software makes it easy for you to retrieve backed up files from your backup target device and copy them to either: •...
  • Page 44 MY PASSPORT ULTRA USER MANUAL • Selecting the Dropbox option displays the Dropbox icon to signify that the retrieve destination will be a remote Dropbox folder: b. If the selected retrieve destination device has more than one internal hard drive or...
  • Page 45 MY PASSPORT ULTRA USER MANUAL IF you have . . . THEN the WD SmartWare software displays the . . . Created multiple backup Select a volume to retrieve from dialog with the available volumes on the selected volumes listed in the Backed Up Volumes selection box:...
  • Page 46 MY PASSPORT ULTRA USER MANUAL IF you want to copy your retrieved files to . . . THEN select the . . . option. A retrieved content folder, To a Retrieved Content Folder The default folder is Retrieved Contents in the My Documents folder for your user name.
  • Page 47 MY PASSPORT ULTRA USER MANUAL • Select the Show deleted files check box to display backed up files that have been deleted: • Select the View icon to list individual files. • To find a file, type all or part of the file name in the search box and press the Enter key to initiate the search.

  • Page 48: Managing And Customizing The Drive

    • Left- or right-clicking the WD Quick View icon in the taskbar and selecting WD SmartWare: • Clicking: Start > (All) Programs > Western Digital > WD SmartWare > WD SmartWare • Clicking the WD SmartWare desktop shortcut icon if you created one when you installed the software:...

  • Page 49: Checking Drive Status

    MY PASSPORT ULTRA USER MANUAL Checking Drive Status You can see the drive capacity used and drive temperature status by h overing the pointer over the WD Quick View icon in the taskbar: Safely Disconnecting the Drive CAUTION! To prevent data loss, close all active windows and applications before shutting down or disconnecting the drive.

  • Page 50: Setting The Drive Sleep Timer

    The WD Drive Utilities desktop shortcut icon if you created one when you installed the application • Start > All Programs > Western Digital > WD Apps > WD Drive Utilities See Figure 4 on page 8. 2. If you have more than one supported My Passport drive connected to your computer, select the one that you want to set.

  • Page 51: Checking Drive Health

    MY PASSPORT ULTRA USER MANUAL 4. Click Registration to display the Registration dialog: 5. On the Registration dialog: a. Type your first name in the First name box. b. Type your last name in the Last name box. c. Type your email address in the E-mail address box.
  • Page 52 The WD Drive Utilities desktop shortcut icon if you created one when you installed the application • Start > All Programs > Western Digital > WD Apps > WD Drive Utilities See Figure 4 on page 8. 2. If you have more than one supported My Passport drive connected to your computer, select the one that you want to check.

  • Page 53: Erasing The Drive

    The WD Drive Utilities desktop shortcut icon if you created one when you installed the application • Start > All Programs > Western Digital > WD Apps > WD Drive Utilities See Figure 4 on page 8. 2. If you have more than one supported My Passport drive connected to your computer, select the one that you want to erase.

  • Page 54: Managing And Customizing The Software

    MY PASSPORT ULTRA USER MANUAL Managing and Customizing the Software This chapter includes the following topics: Specifying the Number of Backup Versions Specifying a Different Retrieved Content Folder Checking for Software Updates Configuring a Remote Dropbox Account Uninstalling the WD Software Specifying the Number of Backup Versions The WD SmartWare software can keep up to 25 older versions of each file.

  • Page 55: Checking For Software Updates

    MY PASSPORT ULTRA USER MANUAL 3. On the Software Settings screen, click Retrieve Folder to display the Set Retrieve Folder dialog: 4. On the Set Retrieve Folder dialog: a. Click Browse and use the browse function to identify the new retrieve folder.
  • Page 56 MY PASSPORT ULTRA USER MANUAL 3. Click Select Account to display the Dropbox Login Required dialog: 4. On the Dropbox Login Required dialog: a. Click Sign In. The WD SmartWare Pro software initiates a Dropbox connection request on your behalf and uses your Web browser to access the Dropbox website at https:// www.dropbox.com/.

  • Page 57: Uninstalling The Wd Software

    MY PASSPORT ULTRA USER MANUAL Uninstalling the WD Software Important: Uninstalling the WD SmartWare software deletes all existing backup job configurations. Your backup files will still be there, but you will have to manually re- enable each backup after reinstalling the WD SmartWare software. (See “Backing Up Files”...

  • Page 58: Using The Drive With A Mac

    MY PASSPORT ULTRA USER MANUAL Using the Drive with a Mac The My Passport drive is formatted as a single NTFS partition for compatibility with updated Windows operating systems. To use the drive on Mac OS X operating systems, and to use Time Machine, if you want, you must reformat the drive to a single HFS+J partition.

  • Page 59: Troubleshooting

    MY PASSPORT ULTRA USER MANUAL Troubleshooting This chapter includes the following topics: Installing, Partitioning, and Formatting the Drive Frequently Asked Questions If you have problems installing or using this product, refer to this troubleshooting section or visit our support website at http://support.wdc.com...
  • Page 60 MY PASSPORT ULTRA USER MANUAL Q: Why is the data transfer rate slow? A: Your system may be operating at USB 1.1 speeds due to an incorrect driver installation of the USB 3.0 or USB 2.0 adapter card or a system that does not support USB 3.0 or USB 2.0.

  • Page 61: Installing The Ses Driver

    MY PASSPORT ULTRA USER MANUAL Installing the SES Driver If you do not install the WD software, you should install the SCSI Enclosure Services (SES) driver on Windows computers to keep the hardware popup wizard from displaying every time you connect your My Passport drive to your computer.
  • Page 62 MY PASSPORT ULTRA USER MANUAL 4. Select Install the software automatically and click Next: 5. When the installation completes, click Finish: INSTALLING THE SES DRIVER – 58...

  • Page 63: Installing The Driver Manually

    MY PASSPORT ULTRA USER MANUAL Installing the Driver Manually If your computer is not connected to the Internet, install the driver manually: On the Found New Hardware Wizard screen, select No, not this time to inhibit a connection attempt to Windows Update: 2.
  • Page 64 MY PASSPORT ULTRA USER MANUAL d. Click Next: 5. When the installation completes, click Finish: INSTALLING THE SES DRIVER – 60...

  • Page 65: Installing On Windows Vista Computers

    MY PASSPORT ULTRA USER MANUAL Installing on Windows Vista Computers After connecting the drive as shown in Figure 3 on page 5, the Found New Hardware screen displays. Note: If Autoplay is enabled, two additional screens might appear at the same time as the Found New Hardware screen.

  • Page 66: Installing The Driver Manually

    MY PASSPORT ULTRA USER MANUAL Installing the Driver Manually If your computer is not connected to the Internet, install the driver manually: On the Found New Hardware wizard screen, click Locate and install driver software: 2. On the Found New Hardware - WD SES Device wizard screen, click Don’t search online: 3.
  • Page 67 MY PASSPORT ULTRA USER MANUAL a. Double-click the My Passport drive. b. Double-click the Extras folder. c. Select WD SES Device Driver. d. Click Next: 5. When the installation completes, click Close: INSTALLING THE SES DRIVER – 63...

  • Page 68: Installing On Windows 7 And Windows 8 Computers

    MY PASSPORT ULTRA USER MANUAL Installing on Windows 7 and Windows 8 Computers After connecting the drive as shown in Figure 3 on page 5 or, use the Windows Computer Management utility to install the SES driver: Open All Programs and click Computer > Manage: 2.
  • Page 69 MY PASSPORT ULTRA USER MANUAL 3. Click Browse my computer for driver software. 4. Browse to Computer, double-click the My Passport drive, double-click the Extras folder, and select WD SES Device Driver: 5. Click Next. 6. When the installation completes, click Close:...

  • Page 70: Compliance And Warranty Information

    MY PASSPORT ULTRA USER MANUAL Compliance and Warranty Information This appendix includes the following topics: Regulatory Compliance Environmental Compliance (China) Warranty Information Regulatory Compliance FCC Class B Information Operation of this device is subject to the following conditions: • This device may not cause harmful interference.

  • Page 71: Ce Compliance For Europe

    Directives of the European Union, including the EMC Directive (2004/108/EC) and the Low Voltage Directive (2006/95/EC). A “Declaration of Conformity” in accordance with the applicable directives has been made and is on file at Western Digital Europe. KC Notice (Republic of Korea only)

  • Page 72: Limited Warranty

    Modification of or tampering with the Software, including but not limited to any Open Source Software, is solely at your own risk. Western Digital is not responsible for any such modification or tampering. Western Digital will not support any product in which you have or have attempted to modify the Software supplied by Western Digital.

  • Page 73: Index

    MY PASSPORT ULTRA USER MANUAL Index Compatibility with operating systems 3 Compliance, regulatory 66 Contact Us link 29 Content gauge Accessories, optional 3 backup source device Activation code required icon 18 Backup tab displays Advanced backup area, Backup tab dis-...
  • Page 74 MY PASSPORT ULTRA USER MANUAL Handling precautions 4 Physical description 3 Hardware 2 Precautions for handling 4 Help tab display Product features 1 Contact Us link 29 description 29 Quick drive test 48 functional overview 16 Learning Center topic buttons 29...
  • Page 75 MY PASSPORT ULTRA USER MANUAL Retrieve Folder button 28 operating system compatibility 3 Software Updates button 28 Retrieve tab displays 15 SMART status check 47 Settings tab display 16 Software Settings Windows Dropbox Account 51 uninstalling WD SmartWare software File History 50...
  • Page 76 WD. WD reserves the right to change specifications at any time without notice. Western Digital, WD, the WD logo, My Book, and My Passport are registered trademarks and My Passport Ultra, WD SmartWare, WD Drive Utilities, and Data Lifeguard are trademarks of Western Digital Technologies, Inc. Apple, Mac, OS X, and Time Machine are trademarks of Apple, Inc., registered in the U.S.

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