Western Digital My Passport User Manual
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Western Digital My Passport User Manual

Western Digital My Passport User Manual

Portable hard drive
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MY PASSPORT
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Portable Hard Drive
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Summary of Contents for Western Digital My Passport

  • Page 1 MY PASSPORT ™ Portable Hard Drive User Manual...

  • Page 2: Accessing Online Support

    Accessing Online Support Visit our product support website at http:/ /support.wdc.com and choose from these topics: ▪ Download software and updates for your WD product Downloads — ▪ Register your WD product to get the latest updates and special offers at Registration —...

  • Page 3: Table Of Contents

    Password Protecting the Drive..................16 Unlocking the Drive......................17 With the WD Security or WD Drive Utilities Software........... 17 With the WD Drive Unlock Utility..................18 Changing Your Password....................18 Turning Off the Drive Lock Feature................19 ™ My Passport User Manual...
  • Page 4 ICES-003/NMB-003 Statement..................30 Safety Compliance......................30 CE Compliance For Europe....................31 KC Notice (Republic of Korea only)................. 31 Environmental Compliance (China)................31 Warranty Information.....................31 Obtaining Service......................31 Limited Warranty.......................32 Australia/New Zealand..................... 33 Warranty..........................33 Obtaining Service......................34 ™ My Passport User Manual...

  • Page 5: Features

    Features With a compact design, high capacity, and your choice of local or cloud backup, your My Passport drive fits perfectly into the busy life of anyone with an on-the-go digital life. The My Passport drive comes equipped with WD Backup Back Up Automatically —...

  • Page 6: Kit Contents

    As shown in figure 1, your My Passport drive kit includes the following: Figure 1: My Passport Portable Hard Drive Kit Components ▪ My Passport portable hard drive, with the WD Backup, WD Security and WD Drive Utilities software ▪ USB 3.0 cable ▪...

  • Page 7: Disk Drive Format

    About Your WD Drive Disk Drive Format Your My Passport drive is formatted as a single NTFS partition for compatibility with all updated Windows operating systems. If you want to use the drive with a Mac computer, see Reformatting the Drive and Troubleshooting.

  • Page 8: Registering Your Drive

    About Your WD Drive Registering Your Drive Always register your My Passport drive to get the latest updates and special offers. You can easily register your drive using the WD Drive Utilities software. Another way is to register online at http:/ /register.wdc.com...

  • Page 9: Connecting The Drive

    Cancel software installs the proper driver for your drive. Your My Passport drive is now ready to use as an external storage device. You can enhance its capabilities by installing the WD software that is on the drive: ▪ WD Backup ▪...
  • Page 10 ▪ —Installs only the WD software that you select Custom Install b. Click the link and read the Western Digital End User License Agreement agreement. c. Select the check box to accept the agreement and activate the I agree... Next button.
  • Page 11 WD Security screen, Set Security dialog. See Set security... Locking and Unlocking the Drive ▪ to display the WD Drive Utilities screen. See Manage your drive... Managing and Customizing the Drive ▪ to close the Installation Complete dialog. Finish ™ My Passport User Manual...
  • Page 12 Connecting the Drive and Getting Started Figure 4: WD Drive Utilities Screen Figure 5: WD Security Screen ™ My Passport User Manual...
  • Page 13 Connecting the Drive and Getting Started Figure 6: WD Drive Unlock Screen ™ My Passport User Manual...

  • Page 14: How The Backup Function Works

    The WD Backup software will not backup files that have specific: Excluded Files— ▪ Attributes: reparsePoint, temporary ▪ Names: \AppData\Roaming\Microsoft\Windows, [CommonApplicationData] \Western Digital\, [CommonApplicationData]\Microsoft\Windows\Caches\, config.msi, MSOCache, ntuser.dat, ntuser.ini, [RecycleBin], $recycle.bin, recycler, ™ My Passport User Manual...

  • Page 15: Backing Up Files

    Edit Schedule to display the Automatic Backup Schedule screen and proceed to Step 4. Change the Include Files setting, Edit Files to display the Select Files to Back Up screen and skip to Step 7. ™ My Passport User Manual...
  • Page 16 Uninstalling the WD Software b. In the file structure view of the selected device, click the selectors to open the listings and select the check box for each file and folder that you want to ™ My Passport User Manual...
  • Page 17 10.The WD Backup software runs the first backup immediately and shows the progress with a Backup in progress (x % complete) message on the Backup dialog. After the initial backup completes, the backup runs automatically according to the specified schedule. ™ My Passport User Manual...

  • Page 18: How The Restore Function Works

    3. With the selected folder name in the Folder box, click Select Folder. 4. The WD Backup software closes the Select Location screen and displays the path to the selected folder on the Restore dialog. ™ My Passport User Manual...
  • Page 19 Note that selecting the check box for a folder automatically selects all of the files and subfolders in the folder. c. Click to restore the selected files or folders to the specified location. Restore ™ My Passport User Manual...

  • Page 20: Password Protecting The Drive

    The My Passport software uses your password to electronically lock and unlock your drive. If you forget your password, you will not be able to access the data that is on your drive or write new data to it.

  • Page 21: Unlocking The Drive

    ▪ You disconnect and reconnect the drive to your computer ▪ Your computer exits the sleep mode You will have to do this even if you do not have the My Passport software installed on your computer. Depending on the software configuration of your computer, there are two ways to unlock the drive, using either the: ▪...

  • Page 22: With The Wd Drive Unlock Utility

    Changing Your Password 1. Click to display the Start > All Programs > Western Digital > WD Apps > WD Security WD Security screen. 2. If you have more than one supported device connected to your computer, select the one with the password that you want to change to display the Edit security settings dialog.

  • Page 23: Turning Off The Drive Lock Feature

    Turning Off the Drive Lock Feature 1. Click to display the Start > All Programs > Western Digital > WD Apps > WD Security WD Security screen. 2. If you have more than one supported drive connected to your computer, select the one with the password that you want to remove to display the Edit security settings dialog.

  • Page 24: Managing And Customizing The Drive

    Registering the Drive Restoring the WD Software The My Passport software makes it easy for you to manage and customize your drive for the best possible performance: ▪ Diagnose—Run diagnostics and status checks to make sure your drive is working properly.

  • Page 25: Safely Disconnecting The Drive

    files. 1. Click to display Start > All Programs > Western Digital > WD Apps > WD Drive Utilities the WD Drive Utilities screen, Diagnose dialog. 2. If you have more than one supported drive connected to your computer, select the one that you want to check.

  • Page 26: Using The Drive Erase Functionusing The Drive Erase Function

    > to display Start All Programs > Western Digital > WD Apps > WD Drive Utilities the WD Drive Utilities screen. 2. If you have more than one supported drive connected to your computer, select the one that you want to erase.

  • Page 27: Registering The Drive

    Password Protecting the Drive.) Registering the Drive The My Passport software uses your computer’s Internet connection to register your drive. Registering the drive provides free technical support during the warranty period and keeps you up-to-date on the latest WD products.

  • Page 28: Managing And Customizing The Software

    Before you can use a cloud service as a backup source or target device, you must configure your account for access by the WD Backup software. 1. Open the Select your WD storage device or cloud service dialog by clicking either: ▪ on the WD Backup screen: Add Backup Plan ™ My Passport User Manual...
  • Page 29 3. Click Next to display the connection dialog for your Dropbox account: 4. On the connection dialog: a. Click Sign In. The WD Backup software initiates a connection request on your behalf and uses your Web browser to access the Dropbox website. ™ My Passport User Manual...

  • Page 30: Uninstalling The Wd Software

    2. Select Programs and Features category; in some versions of Windows, this is called simply "Programs". 3. Choose the program you want to remove, then click Uninstall 4. When prompted with an "Are you sure..." question, click ™ My Passport User Manual...

  • Page 31: Using The Drive With A Mac Computer

    Troubleshooting for more information about reformatting a drive. Restoring the WD Software After you have reformatted your My Passport drive for use on Mac computers, go to http:/ /support.wdc.com and see Knowledge Base answer ID 7 for information about downloading and restoring the Mac versions of the WD Drive Utilities and WD Security software on your My Passport drive.

  • Page 32: Troubleshooting

    WD USB 3.0 external storage product. The drive is not recognized correctly unless USB 3.0 or USB 2.0 root hub and host controller drivers are installed. Contact the adapter card manufacturer for installation procedures. ™ My Passport User Manual...
  • Page 33 12 Mbps. If your system includes a PCI Express slot, you can achieve higher data transfer rates by installing a PCI Express adapter card. Contact the card manufacturer for installation procedures and more information. ™ My Passport User Manual...

  • Page 34: Compliance And Warranty Information

    Cet appareil numérique de la classe B est conforme à la norme ICES-003 du Canada. This device complies with Canadian ICES-003 Class B. Safety Compliance Approved for US and Canada. CAN/CSA-C22.2 No. 60950–1, UL 60950–1: Safety of Information Technology Equipment. ™ My Passport User Manual...

  • Page 35: Ce Compliance For Europe

    EU), the Low Voltage Directive (2014/35/EU) and EuP Directive (2009/125/EC). A “Declaration of Conformity” in accordance with the applicable directives has been made and is on file at Western Digital Europe. KC Notice (Republic of Korea only) Environmental Compliance (China)

  • Page 36: Limited Warranty

    This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. ™ My Passport User Manual...

  • Page 37: Australia/New Zealand

    INTERNAL FAULTS. SUCH FAILURES CAN RESULT IN THE LOSS, CORRUPTION, DELETION ALTERATION OF DATA. NOTE THAT YOU SHALL BE RESPONSIBLE FOR THE LOSS, CORRUPTION, DELETION OR ALTERATION OF DATA HOWSOEVER CAUSED, AND FOR BACKING UP AND PROTECTING DATA AGAINST LOSS, ™ My Passport User Manual...

  • Page 38: Obtaining Service

    Consumer Act or the New Zealand Consumer Guarantees Act. Your original box and packaging materials should be kept for storing or shipping your WD product. To conclusively establish the period of warranty, check the warranty expiration (serial number required) via http:/ /support.wd.com. ™ My Passport User Manual...
  • Page 39 Software settings cloud service account Software Settings FCC Class B information Dropbox Account Full media scan System compatibility Handling precautions Unlocking the drive Hardware from the virtual CD 18, with the WD Security software USB interface ™ My Passport User Manual...
  • Page 40 Warranty information 31, service, obtaining 31, WD Drive Utilities software Drive Erase dialog Register Your Device dialog screen WD Drive Utilities software screen WD Software, downloading and restoring ™ My Passport User Manual...
  • Page 41 WD, the WD logo, My Passport, WD Backup, WD Drive Utilities and WD Security are registered trademarks or trademarks of Western Digital Corporation or its affiliates in the U.S. and/or other countries. Other marks may be mentioned herein that may belong to other companies.

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