Western Digital My Passport Ultra User Manual
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Western Digital My Passport Ultra User Manual

Western Digital My Passport Ultra User Manual

My passport ultra portable hard drive
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My Passport Ultra User Manual

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Summary of Contents for Western Digital My Passport Ultra

  • Page 1 ® My Passport Ultra ™ Portable Hard Drive User Manual My Passport Ultra User Manual...

  • Page 2: Wd Service And Support

    Your product includes 30 days of free telephone support during the warranty period. This 30- day period starts on the date of your first telephone contact with WD Technical Support. Email support is free for the entire warranty period and our extensive knowledge base is available 24/ 7.

  • Page 3: Table Of Contents

    About Your WD Drive ........
  • Page 4 Restoring the WD Software and Disk Image ........

  • Page 5: About Your Wd Drive

    Local and cloud backup—The WD SmartWare Pro software lets you choose where you back up your files. Back up files to your My Passport Ultra drive or back up files to the cloud using Dropbox.* *A Dropbox account is required for cloud backup.

  • Page 6: Kit Contents

    Kit Contents As shown in Figure 1, your My Passport Ultra drive kit includes the following: • My Passport Ultra portable hard drive, with the WD Drive Utilities and WD SmartWare software plus the WD Smartware Pro software upgrade •...

  • Page 7: Operating System Compatibility

    MY PASSPORT ULTRA USER MANUAL Operating System Compatibility Your My Passport Ultra drive and the WD Drive Utilities software are compatible with the following operating systems: ® Windows Mac OS X • Windows XP • Leopard ® • Windows Vista •...

  • Page 8: Power/Activity Led

    480 Mb/s. Registering Your Drive Always register your My Passport Ultra drive to get the latest updates and special offers. You can easily register your drive using the WD Drive Utilities software, as described in “Registering the Drive” on page 46. Another way is to register online at http:// register.wdc.com.

  • Page 9: Connecting The Drive And Getting Started

    2. Connect the drive to your computer as shown in Figure 3. 3. Verify that the drive appears in your computer's file management utility listing. 4. If a Found New Hardware screen appears, click Cancel to close it. The WD software installs the proper driver for your drive.

  • Page 10: Getting Started With The Wd Software

    USER MANUAL Getting Started with the WD Software Double-click the WD Apps Setup file that appears in the listing for the drive in your computer’s file management utility to display the WD Apps Setup Wizard: 2. Click Next to display the End User License Agreement.
  • Page 11 MY PASSPORT ULTRA USER MANUAL 6. Wait for the installation to complete: 7. When the installation completes, click Finish to exit the WD Apps Setup Wizard: 8. Depending on your selections: • Installing the WD Drive Utilities software with the Launch Application option displays the WD Drive Utilities screen (see Figure 4 on page 8 and “Managing...
  • Page 12 Figure 4. WD Drive Utilities Screen Figure 5. Upgrade to WD SmartWare Pro Screen 9. The WD SmartWare Pro software upgrade extends the backup function to non-WD drives, unsupported WD drives, and a remote Dropbox folder. Activating your free upgrade installs the WD SmartWare Pro software on this computer and provides email delivery of an activation code that you can use to install it on two other computers.
  • Page 13 Click OK to display the Select Backup Devices screen: Note: At this point, the WD SmartWare Pro software is installed. If you want to skip the setup procedure for your initial backup for now, click the X close window icon in the upper-right corner of the Select Backup Devices screen.
  • Page 14 Dropbox account for access by the WD SmartWare Pro software: You must configure your Dropbox account for access by the WD SmartWare Pro software before you can use it as a backup source device. See step 4 of “Configuring a Remote Dropbox Account”...
  • Page 15 MY PASSPORT ULTRA USER MANUAL You must configure your Dropbox account for access by the WD SmartWare Pro software before you can use it as a backup target device. See step 4 of “Configuring a Remote Dropbox Account” on page 52.
  • Page 16 MY PASSPORT ULTRA USER MANUAL b. Click Next to display the initial Select Backup Frequency screen: 14. On the initial Select Backup Frequency screen: a. Select the option for when you want to scan the backup source device and automatically back up any existing file that is changed or new file that is added: •...
  • Page 17 MY PASSPORT ULTRA USER MANUAL c. Click Next to display the initial Backup screen. The initial Backup screen display depends on the type of backup you selected at step 13 on page 11. (See Figure 6 on page 14.) 15. On the initial Backup screen you can either: •...
  • Page 18 MY PASSPORT ULTRA USER MANUAL Note: The initial Backup screens only appear one time—when you install the WD SmartWare software on your computer. After that, launching the software displays the Home screen so you can choose Initial Category Backup Screen what you want to do.

  • Page 19: Wd Smartware Software Functional Overview

    MY PASSPORT ULTRA USER MANUAL WD SmartWare Software Functional Overview This chapter provides a brief functional overview of the WD SmartWare software. It includes the following topics: Home Tab Display Backup Tab Displays Retrieve Tab Displays Settings Tab Display Help Tab Display...

  • Page 20: Home Tab Display

    WD Customer Support and software update services See “Help Tab Display” on page 29. In each display, the WD SmartWare software changes the names and graphic images to match the hardware configuration of the connected devices. Note: In addition to the detailed Help tab information, each WD SmartWare display provides easy access to abbreviated online help to quickly guide you through your backup, retrieve, and settings tasks.
  • Page 21 MY PASSPORT ULTRA USER MANUAL Backup Target Device Icons Computer Icon Backup Source Selector Backup Source Device Selector Backup Source Backup Target Content Gauge Content Gauges Figure 7. Home Tab Display WD SMARTWARE SOFTWARE FUNCTIONAL OVERVIEW – 17...
  • Page 22 Activation code required Not shown in Figure 7 on page 17: icon Signifies that the device is either a non-WD device or an unsupported WD device that requires a valid activation code and upgrade to the WD SmartWare Pro software for access.
  • Page 23 Others that do not belong in the five main categories For a complete list of all included file extensions, search for answer http://support.wdc.com ID 3644 in the WD Knowledge Base at Note that: • The System category, shown against a dark gray background,...
  • Page 24 Selecting the Dropbox option displays the Dropbox icon and hides the device selector. Backup target content After installing the WD SmartWare software—before running your gauge first backup or copying any files to the device—the backup target content gauge shows only a small number of files in the Additional Files category.
  • Page 25 My Net N600, N750, N900, and N900 Central routers) Right-clicking the Dropbox folder icon displays a link to the Dropbox Login Required dialog for configuring your Dropbox account for access by the WD SmartWare Pro software. (Continued) WD SMARTWARE SOFTWARE FUNCTIONAL OVERVIEW – 21...
  • Page 26 Appears when the WD SmartWare software cannot find a valid volume or share on the device. You must configure the device before you can select it for WD SmartWare backup and retrieve functions. WD SMARTWARE SOFTWARE FUNCTIONAL OVERVIEW – 22...

  • Page 27: Backup Tab Displays

    • By file—As shown in the folder structure of your computer’s internal hard drive Use the WD SmartWare Backup tab displays to select the files or categories of files that you want to back up and control the backup operation.
  • Page 28 Advanced backup area In category mode, the initial/default configuration of the WD SmartWare software is to back up all categories of your files. In this configuration, the advanced backup area is blank. Clicking Advanced View displays a backup files selection box that...

  • Page 29: Retrieve Tab Displays

    A scheduled backup runs only on specified days at specified times. Retrieve Tab Displays Three WD SmartWare software Retrieve tab displays guide you through the tasks for finding backup files and copying them to the selected backup source device: •...
  • Page 30 You must select a backup volume before you can click Next to continue with the retrieve operation. Change retrieve folder box By default, the WD SmartWare software creates and uses a folder and Browse button named Retrieved Contents in the My Documents folder for your user name.
  • Page 31 Selecting the Retrieve All Files option closes the Retrieve Some Files selection box and the WD SmartWare software retrieves all of the files from the selected backup volume on the selected backup target device.

  • Page 32: Settings Tab Display

    Description Dropbox Account button Displays the Dropbox Account dialog for configuring a remote Dropbox folder for access by the WD SmartWare Pro software. File History button Displays the Set File History dialog for specifying the number of backup versions that you want to keep for each file.

  • Page 33: Help Tab Display

    USER MANUAL Help Tab Display The WD SmartWare Help tab display provides quick access to Learning Center topics and links to online support services. See Figure 11 and Table 5 for a brief functional description of the Help tab display.
  • Page 34 Table 5. Help Tab Functional Description (Continued) Display Component Description Support link Uses your Web browser to connect to the WD Service & Support Home page at http://support.wdc.com. WD Store link Uses your Web browser to connect to the WD online store at: http://store.westerndigital.com/store/wdus.

  • Page 35: Backing Up Files

    Scheduled backups run on the days and times you select. After the WD SmartWare software categorizes the different types of files on the selected backup source device, clicking the Enable Backup button backs all of them up to the selected backup target device.
  • Page 36 3. Click the Backup tab to display the Backup screen (see Figure 8 on page 23). 4. The initial/default configuration of the WD SmartWare software is for continuous backups. If you want to configure scheduled backups, click Set Backup Frequency to display the Set Backup Frequency dialog: 5.
  • Page 37 MY PASSPORT ULTRA USER MANUAL b. Select the Hourly, Daily, or Monthly option and use the check boxes and selection boxes to schedule your backups: Selecting . . . Performs a backup . . . Hourly Every hour, on the hour.
  • Page 38 11 on page 38. and skip to Note: If you configured a scheduled backup at step 5 on page 32, the WD SmartWare software adds a backup schedule reminder button to the Backup screen: Clicking the reminder button displays the Scheduled Backup Status...
  • Page 39 11 on page 38. Note: If you configured a scheduled backup at step 5 on page 32, the WD SmartWare software adds a backup schedule reminder button to the Backup screen: Clicking the reminder button displays the Scheduled Backup Status...
  • Page 40 38. Note: If you configured a scheduled backup at step 5 on page 32, the WD SmartWare software adds a backup schedule reminder button to the Backup screen: Clicking the reminder button displays the Scheduled Backup Status...
  • Page 41 11 on page 38. Note: If you configured a scheduled backup at step 5 on page 32, the WD SmartWare software adds a backup schedule reminder button to the Backup screen: Clicking the reminder button displays the Scheduled Backup Status...
  • Page 42 12. Appearance of a backup successfully finished message means that the backup completed normally. If any files could not be backed up, the WD SmartWare software displays a: • Caution message indicating the number of files involved • View link that you can click to see a list of the files and the reasons they were not backed up Some applications and running processes can keep files from being backed up.

  • Page 43: Retrieving Files

    Retrieving Files How the Retrieve Function Works The WD SmartWare software makes it easy for you to retrieve backed up files from your backup target device and copy them to either: • Their original locations on the backup source device •...
  • Page 44 Select a volume to retrieve from dialog (See Figure 9 on page 26.) IF you have . . . THEN the WD SmartWare software displays the . . . Created a single backup Select a destination for retrieved files dialog:...
  • Page 45 MY PASSPORT ULTRA USER MANUAL IF you have . . . THEN the WD SmartWare software displays the . . . Created multiple backup Select a volume to retrieve from dialog with the available volumes on the selected volumes listed in the Backed Up Volumes selection box:...
  • Page 46 MY PASSPORT ULTRA USER MANUAL IF you want to copy your retrieved files to . . . THEN select the . . . option. A retrieved content folder, To a Retrieved Content Folder The default folder is Retrieved Contents in the My Documents folder for your user name.
  • Page 47 MY PASSPORT ULTRA USER MANUAL • Select the Show deleted files check box to display backed up files that have been deleted: • Select the View icon to list individual files. • To find a file, type all or part of the file name in the search box and press the Enter key to initiate the search.

  • Page 48: Managing And Customizing The Drive

    Erasing the Drive Restoring the WD Software and Disk Image Using the WD Quick View Icon After you have installed the WD SmartWare software, the WD Quick View icon displays in the system tray portion of the Windows taskbar: You can use the icon to: •...

  • Page 49: Checking Drive Status

    You can safely disconnect the drive by either: • Right-clicking the WD Quick View icon in the taskbar, and then clicking the Safely remove option for your My Passport drive: • Right-clicking the drive icon on the WD SmartWare Home screen and then clicking the Safely remove option: You might hear the drive power down.

  • Page 50: Setting The Drive Sleep Timer

    The WD Drive Utilities desktop shortcut icon if you created one when you installed the application • Start > All Programs > Western Digital > WD Apps > WD Drive Utilities See Figure 4 on page 8. 2. If you have more than one supported My Passport drive connected to your computer, select the one that you want to set.

  • Page 51: Checking Drive Health

    Click Register Drive. Checking Drive Health WD Drive Utilities provides three diagnostic tools to help make sure that your drive is performing well. Run the following tests if you are concerned that your drive is not operating properly: •...
  • Page 52 The WD Drive Utilities desktop shortcut icon if you created one when you installed the application • Start > All Programs > Western Digital > WD Apps > WD Drive Utilities See Figure 4 on page 8. 2. If you have more than one supported My Passport drive connected to your computer, select the one that you want to check.

  • Page 53: Erasing The Drive

    WD software and all of the support files, utilities, online help and user manual files. If you ever need to remove and reinstall the WD software on your computer, or move the drive to another computer and install the software there, you will need to restore the WD software and disk image on your My Passport drive.

  • Page 54: Managing And Customizing The Software

    Specifying the Number of Backup Versions The WD SmartWare software can keep up to 25 older versions of each file. If you overwrite or delete a file by mistake, or want to see the file a couple of versions ago, the WD SmartWare software has a copy for you.

  • Page 55: Checking For Software Updates

    Before you can use a remote Dropbox folder as a backup source or target device, you must configure your Dropbox account for access by the WD SmartWare Pro software. Click the Settings tab and Set Up Software to display the Software Settings screen (see Figure 10 on page 28).
  • Page 56 3. Click Select Account to display the Dropbox Login Required dialog: 4. On the Dropbox Login Required dialog: a. Click Sign In. The WD SmartWare Pro software initiates a Dropbox connection request on your behalf and uses your Web browser to access the Dropbox website at https:// www.dropbox.com/.

  • Page 57: Uninstalling The Wd Software

    5. Click Yes at the Are you sure... prompt. Uninstalling on Windows Vista, Windows 7 or Windows 8 Click Start > Control Panel. 2. Double-click Programs and Features. 3. Click the listing or the icon for the WD software that you want to uninstall: • WD SmartWare •...

  • Page 58: Using The Drive With A Mac

    Knowledge Base answer ID 7 for information about downloading and restoring the Mac versions of the WD Drive Utilities software and disk image on your My Passport drive. The WD SmartWare software is not available for Mac computers with this model My Passport drive.

  • Page 59: Troubleshooting

    Installing, Partitioning, and Formatting the Drive How to Answer ID • Partition, and format a WD drive on Windows (8, 7, Vista, XP) and Mac 3865 OS X • Convert a Mac OS X GPT partition to an NTFS partition in Windows XP 3645 •...
  • Page 60 MY PASSPORT ULTRA USER MANUAL Q: Why is the data transfer rate slow? A: Your system may be operating at USB 1.1 speeds due to an incorrect driver installation of the USB 3.0 or USB 2.0 adapter card or a system that does not support USB 3.0 or USB 2.0.

  • Page 61: Installing The Ses Driver

    USER MANUAL Installing the SES Driver If you do not install the WD software, you should install the SCSI Enclosure Services (SES) driver on Windows computers to keep the hardware popup wizard from displaying every time you connect your My Passport drive to your computer.
  • Page 62 MY PASSPORT ULTRA USER MANUAL 4. Select Install the software automatically and click Next: 5. When the installation completes, click Finish: INSTALLING THE SES DRIVER – 58...

  • Page 63: Installing The Driver Manually

    3. Select Install from a list or specific location and click Next: 4. Browse to My Computer and: a. Double-click the My Passport drive. b. Double-click the Extras folder. c. Select WD SES Device Driver. INSTALLING THE SES DRIVER – 59...
  • Page 64 MY PASSPORT ULTRA USER MANUAL d. Click Next: 5. When the installation completes, click Finish: INSTALLING THE SES DRIVER – 60...

  • Page 65: Installing On Windows Vista Computers

    2. On the Found New Hardware wizard screen, click Locate and install driver software: 3. On the Found New Hardware - WD SES Device wizard screen, click Yes, search online this time only to allow Windows Vista to connect to Windows Update: Windows Vista automatically: •...

  • Page 66: Installing The Driver Manually

    2. On the Found New Hardware - WD SES Device wizard screen, click Don’t search online: 3. At the Install the disc that came with your WD SES Device prompt, click I don’t have the disc. Show me other options: 4.
  • Page 67 MY PASSPORT ULTRA USER MANUAL a. Double-click the My Passport drive. b. Double-click the Extras folder. c. Select WD SES Device Driver. d. Click Next: 5. When the installation completes, click Close: INSTALLING THE SES DRIVER – 63...

  • Page 68: Installing On Windows 7 And Windows 8 Computers

    MY PASSPORT ULTRA USER MANUAL Installing on Windows 7 and Windows 8 Computers After connecting the drive as shown in Figure 3 on page 5 or, use the Windows Computer Management utility to install the SES driver: Open All Programs and click Computer > Manage: 2.
  • Page 69 USER MANUAL 3. Click Browse my computer for driver software. 4. Browse to Computer, double-click the My Passport drive, double-click the Extras folder, and select WD SES Device Driver: 5. Click Next. 6. When the installation completes, click Close: INSTALLING THE SES DRIVER – 65...

  • Page 70: B Compliance And Warranty Information

    • Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. • Consult the dealer or an experienced radio/television technician for help. Any changes or modifications not expressly approved by WD could void your authority to operate this device. ICES-003/NMB-003 Statement Cet appareil numérique de la classe B est conforme à...

  • Page 71: Ce Compliance For Europe

    Warranty Information Obtaining Service WD values your business and always attempts to provide you the very best of service. If this Product requires maintenance, either contact the dealer from whom you originally purchased the Product or visit our product support website at http://support.wdc.com...

  • Page 72: Limited Warranty

    USER MANUAL Limited Warranty WD warrants that the Product, in the course of its normal use, will for the term defined below, be free from defects in material and workmanship and will conform to WD’s specification therefor. The term of your limited warranty depends on the country in which your Product was purchased.

  • Page 73: Index

    Backup tab displays sleep timer 46 Home tab display device selector 17 status check 45 Dropbox icon 18 Drive capacity used, WD Quick View icon selector 17 Backup tab displays Drive Erase dialog 49 advanced backup area 23 Drive formats, converting 3...
  • Page 74 Initial Backup screens 14 RoHS 67 Kit contents 2 Safety compliance 66 Schedule backups, Select Backup Fre- Launching WD SmartWare software 44 quency screen 12 Learning Center topic buttons 29 Select Backup Device screen 9 LED indicator 4 Select Backup Frequency screen 12...
  • Page 75 Uninstalling WD SmartWare from Windows 53 Uninstalling WD software 53 Unlocking the drive from the virtual CD 45 Upgrade to WD SmartWare Pro screen 8 USB interface 4 Warranty information 67 service, obtaining 67 Store, link 30 WD Apps Setup Wizard 6...
  • Page 76 Information furnished by WD is believed to be accurate and reliable; however, no responsibility is assumed by WD for its use nor for any infringement of patents or other rights of third parties which may result from its use. No license is granted by implication or otherwise under any patent or patent rights of WD.

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