Audible Indications; Queue Status; When You Need To Know A Group's Queue Status - Mitel 5224 User Manual

Audible Indications

For sets programmed for audible indications, the system provides the following
different ringing patterns, depending on the threshold alert status:
•
a single ring occurs when the longest waiting caller exceeds the
programmed first threshold time interval
•
a double ring occurs when the longest waiting caller exceeds the
programmed second threshold time interval
• a single or double ring occurs when a previous threshold time interval
is reverted to (i.e., when the longest waiting call is answered and the
next longest waiting caller is in a different threshold level).

Queue Status

Agents may access the following queue-status information about their Group
(Supervisors may query more than one Group):
•
the number of active Agents in the Group
•
the number of calls waiting for the Group (queue)
•
the length of time that the longest call has been waiting for the Group.
Note: Agents in the Logged Out, Do Not Disturb, or Make Busy states are not
considered active Agents for the purpose of Queue Status.

When You Need To Know A Group's Queue Status

•
If your set is programmed with a Generic Group Queue Status
Feature Key, press the key (for Supervisors, press the appropriate
Specific Group Queue Status Feature Key).
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