Using Silent Monitoring For Individual Agents - Mitel 5224 User Manual

•
If you establish a conference during Silent Monitoring, you will not be
placed automatically in Silent Monitor mode once the conference has
ended. You must start over and re-establish Silent Monitoring
following termination of the Conference.
•
If you are responsible for monitoring more than one Agent Group, you
must exit the Silent Monitor feature for the Group you are presently
monitoring and then re-establish it for the next Group you want to
monitor.

Using Silent Monitoring for Individual Agents

Silent Monitoring can be performed on- or off-hook.
To establish this type of Silent Monitor, perform the following tasks:
1. Lift the handset and listen for dial tone, if off-hook operation is
desired. Otherwise, skip this step.
2. Press the Monitor Softkey.
3. Enter the Agent Identification (I.D.) Number or Extension number of
the Agent you want to monitor. When you start to enter the number, a
arrow appears. Use the
If no conversation is taking place, you will hear silence, and the display
will show the Extension number followed by WAITING.
If a conversation is in progress, or begins, you will hear a conference tone
prior to the conversation, and the display will show the Extension number
and the Agent's name.
When the conversation ends you receive Conference tone followed by
silence until the next conversation begins. To join the conversation being
monitored, refer to "Conferencing" later in this guide.
4. To exit Silent Monitoring, hang up your handset or press
Softkey to change incorrect entries.
28
.