Answering Calls; Using The Auto Answer Feature; Activating Auto Answer; Deactivating Auto Answer - Mitel 5224 User Manual

Answering Calls

Answering ACD calls is not unlike answering regular calls. When the telephone rings,
you will see the indicator beside your Line Select Key flash. To answer the call, pick up
the handset and begin speaking.
A headset option can be programmed into your system, eliminating the need to
pick up the handset. A headset is helpful in high call traffic situations normally
encountered in an ACD environment. To use a headset, see "Using A Headset"
and "Using the Auto Answer Feature".

Using the Auto Answer Feature

You may prefer to answer your calls automatically using the Auto Answer
feature, for either handset or headset operation. If this feature is enabled, after
you receive a call you hear one short ring before being automatically connected
to the caller. Never leave your telephone unattended while the Auto Answer
feature is turned on.

Activating Auto Answer

To activate the Auto Answer feature
1. Press SuperKey.
2. Press the No softkey to scroll until AUTO ANSWER? appears on the
display.
3. Select Turn On. Auto Answer is now activated and AUTO ANSWER
appears on the display.

Deactivating Auto Answer

To deactivate Auto Answer
1. Press SuperKey.
2. Press the No softkey until AUTO ANSWER? appears on the display.
3. Select Turn Off. Auto Answer is deactivated and AUTO ANSWER
disappears from the display.

Using a Headset

Your system administrator may have enabled full-time headset operation on your
telephone. Telephones with full-time headset operation enabled must be
operated only with headsets.
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