What Happens In A Help Request - Mitel 5224 User Manual

Conference tone again to indicate that the active monitor condition has resumed.
If you have logged in as an Agent in addition to your supervisory role, Agents are
able to request Help from you without knowing your location by using your Log-In
I.D. number. This allows you to move freely from station to station. If you decide
to log out during a Help or Silent Monitor session, the Log Out does not affect the
session in any way until you hang up.

What Happens in a Help Request

When you receive a Help request from an Agent, your set emits a triple ring.
HELP is displayed, followed by the Extension number and name (if programmed)
of the Agent requesting Help.
To respond to the Help request:
1. Pick up your handset. Your set automatically goes into Silent Monitor
mode and you hear the conversation in progress. HELP disappears
from your display, but the Extension number and name (if
programmed) remains displayed.
At any time during monitoring, you can either initiate a Conference or exit
from the Help mode.
To initiate a Conference, press the
shows CONFERENCE and Conference tone is sent to the Agent only.
You are now in Conference with the Agent and any other callers they are
speaking to.
NOTE: Split allows you to break the conference and redirect the call to
another party.
2. To exit from Help or Conference modes, hang up your telephone.
key on your set. The display
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