For Agents on Resilient 3300 ICP Systems
If you hear two beeps that are repeated every 20 seconds during your call, it means that
your phone is switching to a secondary 3300 ICP system. Your call continues. Normal
operation resumes when your phone switches back to the primary system. If your phone
is idle and switched to the secondary system, you'll see a flashing rectangle on the
display. The rectangle remains until the switch to the primary system is complete.
Features Not Available
There may be procedures in this guide that you cannot perform on your
telephone, and your display may not appear exactly as in the illustrations in this
guide. Also, you may have additional functionality not described in this guide, or
some features described here may not be available to you. The reason for this is
that your company has specially selected your features and calling privileges.
See your System Administrator if you have any questions.
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