Using Silent Monitoring For Agent Groups - Mitel 5224 User Manual

Using Silent Monitoring for Agent Groups

Silent Monitoring can be performed on- or off-hook.
To establish this type of Silent Monitor, perform the following tasks:
1. Lift the handset and listen for dial tone, if on-hook operation is
desired. Otherwise, skip this step.
2. Press the Monitor Softkey.
3. Enter the Agent Group Number you want to monitor. If no
conversations are taking place in the Group, you will hear silence and
the display will show the Group number, followed by WAITING.
If a conversation is in progress or begins, you will hear Conference tone
prior to the conversation, and the display will show the Group number and
the name of the Agent.
When the conversation ends you will receive Conference tone followed by
silence until the next conversation begins. To join the conversation being
monitored, refer to "Conferencing" later in this guide.
You may monitor a different Agent in the Group by pressing the
Softkey. There is a brief period of silence between the removal of the first
monitor and the creation of the second. When the
and there are no other conversations in the Group, you are returned to
the original conversation.
4. To exit Silent Agent Group Monitoring, hang up your telephone or
press .
Softkey is pressed,
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