Changing The Service Mode Setting - Panasonic KX-TVM50 Feature Manual

3.1.5

Changing the Service Mode Setting

When an incoming call is received by a Service Group, the way the call is handled is determined by
the Service Mode assigned to the Service Group which received the call.
– If the Service Mode is set to "Automatic", the call will be handled by the Call Service assigned to
the current time mode.
– If the Service Mode is set to one of the manual modes (day, night, lunch, or break), the Call
Service assigned to that time mode will always handle the call.
– If the Service Mode is set to "PBX Control Mode", the VPS will switch time modes when the PBX
does, and the call will be handled by the Call Service assigned to the current time mode
(available with APT/DPT Integration only).
Only the System Manager or System Administrator can change the Service Mode. Once it is
changed, the setting is retained even after if the VPS is shutdown.
Note
• If the VPS is being programmed via KX-TVM Maintenance Console, the System Manager
cannot change the Service Mode. The VPS will announce, "Sorry, this function is not
available".
Assigning the Service Mode
There are following Service Modes available:
• Automatic Mode: Incoming calls will be handled by the Call Service assigned to the current
time mode.
• Manual Day Mode: Incoming calls will be handled by the Call Service assigned to the day
mode, regardless of the time of day.
• Manual Night Mode: Incoming calls will be handled by the Call Service assigned to the night
mode, regardless of the time of day.
• Manual Lunch Mode: Incoming calls will be handled by the Call Service assigned to the
lunch mode, regardless of the time of day.
• Manual Break Mode: Incoming calls will be handled by the Call Service assigned to the
break mode, regardless of the time of day.
• PBX Control Mode: The VPS will switch time modes according to when the PBX changes
time modes, and incoming calls handled by the Call Service assigned to the current time
mode. This mode is available only with APT/DPT Integration. If this mode is selected when
using other integration types, the VPS will operate in Automatic Mode.
Note
• Depending on the model and/or the software version of the connected PBX, PBX Control
Mode may not function properly. For more information, consult your dealer.
In the Automatic Mode, services have the following order of priority:
Automatic Log-in (Toll Saver) > Holiday Service > Caller ID Call Routing > DID Call Routing
> Trunk Service > Port Service
(Automatic Log-in [Toll Saver] has the highest priority.)
In the Manual Modes (Day, Night, Lunch, or Break), services have the following order of priority:
3.1 System Manager's Guide
Feature Manual 79