Transferring Calls - Mitel 6867i User Manual

Mitel 6867i SIP Phone Release 4.0.0 SP1 User Guide
RETRIEVING A HELD CALL
If you have more than one call on hold, you can reconnect to a held call by pressing the line/call
appearance button where that call is being held or by navigating to the call on the Line Selection
or any Call screen and pressing
to disconnect the call.

TRANSFERRING CALLS

The 6867i IP phone has a dedicated Transfer key. You can use this hard key to transfer calls
or use the Xfer softkey offered on screen when in a connected call.
BLIND TRANSFER
A blind transfer is when you transfer a call directly to another extension without consulting with
the person receiving the call. To do this, simply complete the transfer immediately after you
have entered the number. The call goes directly to the extension or outside line you transferred
to.
CONSULTATIVE TRANSFER
You also have the option to consult with the person you are transferring the call to, before you
complete the transfer. To do this, simply remain on the line until the receiving party answers
the call. After consulting with the receiving party, you can either complete the transfer or cancel
the transfer to go back to the original call.
DIRECT TRANSFER
The 6867i IP phone provides a convenient direct method of transferring an existing call to
another existing call. If you have the transfer recipient on hold on another line, you can simply
navigate to the recipient and press the
be performed.
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or Pickup softkey. Press
Transfer Key
key or Xfer softkey and the direct transfer will
or the Drop softkey