Cannot Log In To The Cable Data Gateway; View And Manage The Event Log - NETGEAR C6300BD User Manual

Cannot Log In to the Cable Data Gateway

If you are unable to log in to the cable data gateway from a device on your local network,
check the following:
• If you are using an Ethernet-connected computer, check the Ethernet connection
between the computer and the cable data gateway (see
• Make sure that Java, JavaScript, or ActiveX is enabled in your web browser. If you are
using Internet Explorer, click the Refresh button to be sure that the Java applet is loaded.
• Try quitting the browser and launching it again.
• Make sure that you are using the correct login information. The factory default login name
is admin, and the password is password. Make sure that Caps Lock is off when you
enter this information.
• Make sure that your computer's IP address is on the same subnet as the cable data
gateway. If you are using the recommended addressing scheme, your computer's
address is in the range of 192.168.0.2 to 192.168.0.254. For more information, see
Manage the Internet Setup
• If your computer's IP address is shown as 169.254.x.x: Windows and Mac OS generate
and assign an IP address if the computer cannot reach a DHCP server. These
autogenerated addresses are in the range of 169.254.x.x. If your IP address is in this
range, check the connection from the computer to the cable data gateway and reboot
your computer.
• If your cable data gateway's IP address was changed and you do not know the current IP
address, use an IP scanner application to detect the IP address. If you still cannot find the
IP address, clear the cable data gateway's configuration to factory defaults. This sets the
cable data gateway's IP address to 192.168.0.1. For more information, see
Default Settings

View and Manage the Event Log

The event log is a detailed record of events that occur between the cable data gateway and
the cable service provider's cable modem termination system (CMTS). Such events include
firmware downloads, DOCSIS time-outs, WiFi channel changes, and login authentications to
the CMTS.
The event log might help your cable service provider to troubleshoot problems and isolate
faults that might occur. Cox Support might ask about events that are listed in the event log.

To view or clear the event log:
1. On your computer, launch an Internet browser such as Mozilla Firefox or Microsoft
Internet Explorer.
2. In the address field of your browser, enter http://routerlogin.net.
You are prompted to enter a user name and password.
3. Type admin for the user name and type your password.
AC1900, N900, and N450 WiFi Cable Data Gateways
on page 42.
on page 164.
Diagnostics and Troubleshooting
LAN LED Is Off
157
on page 156).
Factory