Table of Contents
Advertisement
Cannot Log In to the Gateway
If you are unable to access the gateway from a computer on your local network, check the following:
•
Check the Ethernet connection between the computer and the gateway as described in the previous section.
•
Make sure that the IP address of your computer is on the same subnet as the gateway. If you are using the recommended addressing scheme, the
address of your computer is in the range of 192.168.0.10 to 192.168.0.254.
Note: If the IP address of your computer is shown as 169.254.x.x: Recent versions of Windows and Mac OS generate and assign an IP address when
the computer cannot reach a DHCP server. These autogenerated addresses are in the range of 169.254.x.x. If your IP address is in this range, check the
connection from the computer to the gateway and reboot your computer.
•
If the IP address of your gateway has been changed and you do not know the current IP address, clear the configuration of the gateway to its factory
defaults. This operation sets the IP address of the gateway to 192.168.0.1.
•
Make sure that your browser has Java, JavaScript, or ActiveX enabled. If you are using Internet Explorer, click the Refresh button to make sure that the
Java applet is loaded.
•
Try quitting the browser and launching it again.
•
Make sure that you are using the correct login information. The gateway user name is admin and the default password is password. Make sure Caps
Lock is off when you enter this information.
If the gateway does not save changes you have made, check the following:
•
When entering configuration settings, be sure to click the Apply button before moving to another screen, or your changes are lost.
•
Click the Refresh or Reload button in the web browser. The changes have occurred, but the web browser might be caching the old configuration.
Troubleshoot the ISP Connection
When your gateway is unable to access the Internet and your Internet LED is on, register the cable MAC address or device MAC address of your gateway
with your cable service provider.
Additionally, your computer does not have the gateway that is configured as its TCP/IP gateway. If your computer obtains its information from the gateway
by DHCP, reboot the computer and verify the gateway address.
Troubleshoot a TCP/IP Network Using the Ping Utility
Most TCP/IP terminal devices and routers contain a ping utility that sends an echo request packet to the designated device. The device then responds with
an echo reply. You can easily troubleshoot a TCP/IP network by using the ping utility in your computer or workstation.
Troubleshooting
20
Advertisement
Table of Contents
