Call Manager Software - ShoreTel 265 User Manual

CALL MANAGER SOFTWARE

In addition to using the telephone interface of your 265 IP phone to access the
ShoreTel features, you can accomplish many of the same tasks with ShoreTel' s
Call Manager software. ShoreTel's Call Manager software provides a visual,
information-rich interface for managing and controlling communications –
both telephone calls and voice mail.
The user-friendly interface lets you access all of the features and functions of
your ShoreTel IP phone system, including unified messaging, point-and-click
call management, customizable call-handling, and visual voice mail from your
Windows-based PC.
The software works in concert with your 265 IP phone to let you perform the
following tasks:
dial by name or number
•
change the call handling mode
•
open a SoftPhone session
•
keep a 1000-line call history of inbound, outbound, and missed calls
•
interact with voice messages from your PC
•
Call Manager frees you from fruitless tasks, such as playing phone tag, looking
up numbers, struggling to set up conference calls, or interacting with voice
mail messages. Integrated presence eliminates phone tag by letting you know
if a line is busy or if an employee has redirected calls to another destination –
all before dialing. And a visual display of up to 16 callers lets you switch from
one caller to another, transfer callers to another destination, or initiate a
conference with a simple mouse click.
ShoreTel' s Call Manager software comes in five flavors, each offering access to
slightly different capabilities and feature sets:
Personal Call Manager
•
Advanced Call Manager
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Workgroup Agent Call Manager
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Workgroup Supervisor Call Manager
•
Operator Call Manager
•
For more information about Personal Call Manager and what features are
available to you, see your system administrator.
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