Canon imageRUNNER ADVANCE-series Service Manual page 57

No. Messages
Manual update (main
screen)
Automatic update (main
screen)
13 Delivery Error UGW linkage (Update
Error Code: [xxx] Firmware screen)
14 Delivery Error UGW linkage (Update
Delivery Time Firmware screen)
Delivery Firmware Label
Immediate download
Delivery Firmware version
(Update Firmware screen)
Error Code: [ xxx ]
15 Applicable firmware is not registered. On-site (error dialogue)
16 Restart failed. Manual update (error
Turn the main power OFF and ON. dialogue)
Automatic update (error
dialogue)
7
Error Messages > Error Messages
Timing of display Cause
Updated version was different from the ordered
version.
After the update, failed to connect to the delivery
server.
After the update, delivery server stopped.
After the update, the network cable was
disconnected.
After the update, server returned an error.
After the update, an internal error occurred.
eRDS sent an order but Updater failed to connect
to the server.
The delivery server stopped.
The scheduled data and time acquired from delivery
server does not exist.
The scheduled date and time acquired from delivery
server was before current time (15 or more min had
passed).
At the time of immediate download, turned OFF and
then ON the power of device main body.
At the user site, no latest firmware exists.
No applicable firmware exists on CDS, so the
service person can't select any applicable firmware.
An error occurred at the time of the device restart. After turning OFF and then ON the main power of the device, re-execute the job.
An error occurred at the time of the device restart. After turning OFF and then ON the main power of the device, re-execute the job.
7 Error Messages > Error Messages
Remedy
Re-execute the job.
If it recurs, obtain the log etc. (Refer to "Information required for Reports" in chapter 6 of
this manual.) and contact Support Div. of the sales company.
Check the network environment and re-execute the job.
If it recurs, obtain the log etc. (Refer to "Information required for Reports" in chapter 6 of
this manual.) and contact Support Div. of the sales company.
Contact the sales company's Support Department. After confirming restoration of the
delivery server, re-execute the job.
If it recurs, obtain the log etc. (Refer to "Information required for Reports" in chapter 6 of
this manual.) and contact Support Div. of the sales company.
Re-connect the network cable and re-execute the job.
If it recurs, obtain the log etc. (Refer to "Information required for Reports" in chapter 6 of
this manual.) and contact Support Div. of the sales company.
Obtain the log etc. (Refer to "Information required for Reports" in chapter 6 of this
manual.) and contact Support Div. of the sales company.
If it recurs, obtain the log etc. (Refer to "Information required for Reports" in chapter 6 of
this manual.) and contact Support Div. of the sales company.
Conduct a communication test to analyze the cause of the error. After solving the cause,
resend the order from the eRDS.
If it recurs, obtain the log etc. (Refer to "Information required for Reports" in chapter 6 of
this manual.) and contact Support Div. of the sales company.
Contact the sales company's Support Department. After confirming restoration of the
delivery server, re-execute the job.
If it recurs, obtain the log etc. (Refer to "Information required for Reports" in chapter 6 of
this manual.) and contact Support Div. of the sales company.
Do the delivery setting from UGW again.
If it recurs, obtain the log etc. (Refer to "Information required for Reports" in chapter 6 of
this manual.) and contact Support Div. of the sales company.
Do the delivery setting from UGW again.
If it recurs, obtain the log etc. (Refer to "Information required for Reports" in chapter 6 of
this manual.) and contact Support Div. of the sales company.
Re-execute the job.
If it recurs, obtain the log etc. (Refer to "Information required for Reports" in chapter 6 of
this manual.) and contact Support Div. of the sales company.
This means the current firmware is the latest, so this error has no impact.
But when the latest firmware to be retrieved must exist e.g. released new firmware
information has been notified, contact Field Support Group in the sales company.
Contact the sales company's Support Department.
If it recurs, obtain the log etc. (Refer to "Information required for Reports" in chapter 6 of
this manual.) and contact Support Div. of the sales company.
If it recurs, obtain the log etc. (Refer to "Information required for Reports" in chapter 6 of
this manual.) and contact Support Div. of the sales company.
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