Canon imageRUNNER ADVANCE-series Service Manual page 56

No. Messages
11 An error occurred. UGW linkage (main
Error Code: [xxx] screen)
On-site (error dialogue)
Immediate download
(error dialogue)
Manual update (error
dialogue)
Automatic update (error
dialogue)
Deletion of downloaded
firmware
12 An error occurred. Check the Update UGW linkage (main
Firmware screen. screen)
Immediate download
(main screen)
7
Error Messages > Error Messages
Timing of display Cause
UGW linkage was turned ON when eRDS was OFF.For a device using eRDS, turn ON the eRDS. For a device not using eRDS, turn OFF the
An internal error occurred at the time of acquiring
delivery information.
An internal error occurred at the time of acquiring
applicable firmware information.
An internal error occurred at the time of sending
approval information.
An internal error occurred at the time of delivery
order
An internal error occurred at the time of requesting
firmware delivery information.
During the download, all space in the storage disk
was occupied. (DiskFull)
At the end of receipt, an internal error occurred.
At the update start, an internal error occurred.
At the update start, an internal error occurred.
At the time of notifying cancellation, an internal
error occurred.
eRDS sent an order but Updater failed to connect
to server.
Delivery server stopped.
Scheduled date and time acquired from the delivery
server was before current time (15 or more min had
passed.)
Scheduled data and time acquired from the delivery
server did not exist.
At the time of immediate download, turned OFF and
then ON the power of device main body.
7 Error Messages > Error Messages
Remedy
UGW linkage.
If it recurs, obtain the log etc. (Refer to "Information required for Reports" in chapter 6 of
this manual.) and contact Support Div. of the sales company.
Re-execute the job.
If it recurs, obtain the log etc. (Refer to "Information required for Reports" in chapter 6 of
this manual.) and contact Support Div. of the sales company.
Re-execute the job.
If it recurs, obtain the log etc. (Refer to "Information required for Reports" in chapter 6 of
this manual.) and contact Support Div. of the sales company.
Re-execute the job.
If it recurs, obtain the log etc. (Refer to "Information required for Reports" in chapter 6 of
this manual.) and contact Support Div. of the sales company.
Re-execute the job.
If it recurs, obtain the log etc. (Refer to "Information required for Reports" in chapter 6 of
this manual.) and contact Support Div. of the sales company.
Re-execute the job.
If it recurs, obtain the log etc. (Refer to "Information required for Reports" in chapter 6 of
this manual.) and contact Support Div. of the sales company.
After adding vacant space of the storage disk, re-execute the job.
If it recurs, obtain the log etc. (Refer to "Information required for Reports" in chapter 6 of
this manual.) and contact Support Div. of the sales company.
Re-execute the job.
If it recurs, obtain the log etc. (Refer to "Information required for Reports" in chapter 6 of
this manual.) and contact Support Div. of the sales company.
Re-execute the job.
If it recurs, obtain the log etc. (Refer to "Information required for Reports" in chapter 6 of
this manual.) and contact Support Div. of the sales company
Re-execute the job.
If it recurs, obtain the log etc. (Refer to "Information required for Reports" in chapter 6 of
this manual.) and contact Support Div. of the sales company.
Re-execute the job.
If it recurs, obtain the log etc. (Refer to "Information required for Reports" in chapter 6 of
this manual.) and contact Support Div. of the sales company.
Conduct a communication test to analyze the cause of the error. After solving the cause,
resend the order from the eRDS.
If it recurs, obtain the log etc. (Refer to "Information required for Reports" in chapter 6 of
this manual.) and contact Support Div. of the sales company.
Contact the sales company's Support Department.
After confirming restoration of the delivery server, re-execute the job.
If it recurs, obtain the log etc. (Refer to "Information required for Reports" in chapter 6 of
this manual.) and contact Support Div. of the sales company.
Do the delivery setting from UGW again.
If it recurs, obtain the log etc. (Refer to "Information required for Reports" in chapter 6 of
this manual.) and contact Support Div. of the sales company.
Do the delivery setting from UGW again.
If it recurs, obtain the log etc. (Refer to "Information required for Reports" in chapter 6 of
this manual.) and contact Support Div. of the sales company.
Re-execute the job.
If it recurs, obtain the log etc. (Refer to "Information required for Reports" in chapter 6 of
this manual.) and contact Support Div. of the sales company.
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